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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 being customer centric includes a wide range of strategies


The Collaboration Advantage: Customer-focused Partnerships in a Global Market
Survey data shows that companies want to improve their strategic business partnerships. Reflecting on lessons learned from past business relationships, 60

being customer centric includes a wide range of strategies  increasing premium on flexibility, being able to connect quickly to the resources that are most advantageous at that point in time. It's hard to do that if all you're relying on are the resources within your own enterprise . In this way, partnering with outside firms not only provides access to expertise, but creates greater business agility as well. The challenge is how to connect to those people and take advantage of the capabilities, intelligence and skills they offer. Regional differences and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Front-to-back-office Integration: Improving Your Customer Life Cycle Management


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being customer centric includes a wide range of strategies  sign-off) Front-to-Back-Office Data Consistency Being able to share consistent data between the CRM and ERP applications is an essential requirement for front-to-back-office integration. Customer data, however, is structured according to specific application types, so organizations need to be able to create dynamic links from entities within their CRM system (such as the company entity ) to the corresponding entity within their ERP system (such as the account entity), whereby changes in either are Read More

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Customer Process Management: The Real-time Enterprise Depends On the Merging of CPM and BPM


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Comparing the Total Cost of Ownership of SME On-premise Business Management Applications and SAP Business ByDesign


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being customer centric includes a wide range of strategies  in SMBs: Exploring Growth Strategies Small to medium businesses (SMBs) are focusing on growth strategies and customer service—sometimes balancing between the two, but often focusing on one or the other. As companies grow, and improve performance, they are more likely to have invested in an enterprise resource planning (ERP) system. This Aberdeen report is a roadmap for SMBs seeking to grow and improved customer service through their ERP implementations. Read More