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Abstract: With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer
view (SCV). An SCV means that a company has a accurate and complete
view of their customers across all applications, databases, and customer touch points. The financial, operational, customer satisfaction, and regulatory effects of unreliable SCVs are overwhelming.
PubDate: 6/7/2006 12:24:00 PM
Abstract: If you could have a 360-degree view of your business, wouldn’t you want to take a peek? Most companies would say yes, but no business could benefit more from this panoramic view than large enterprises. Today, they’re getting that view—and more, from customer relationship management (CRM) technology. For large enterprises, CRM represents a powerful opportunity for positive change—and you ignore it at your own risk.
Abstract: Ensuring customer quality is the key to customer loyalty and retention. When a company treats its customers like it doesn’t know them, it’s bad for business. This occurs when companies work with disparate data—using one database for sales, another for marketing, and a third for operations. Developing a real-time solution that provides a single view of the customer is by far the best way to increase customer satisfaction.
Abstract: In construction and services, matching the right people to the right projects is mission-critical if those projects are to show actual profits. But determining profitability takes time—not a common commodity today. What’s needed are tools to track, identify, and report all contract and project activity—an integrated view of all job details, including the critical factors that determine profitability.
Abstract: Ruth's Chris went live with UltiPro in December 2001, just six short months after choosing UltiPro. Link said that Ultimate Software provided an excellent value proposition for the steak house because Ruth's Chris's analyses revealed that the restaurant chain could expect a rapid return on investment (ROI). An expedient, cost-effective implementation was a major factor in this return, as was the elimination of monthly per paycheck charges.
Abstract: The Perfect Order measurement has proven to be a powerful measurement of a business. Should The Perfect Order be defined from an internal point of view or from a customer point of view . . . inside-out or outside-in?
Abstract: CRM, in its most straightforward definition, mandates that a company harmonize between a product/brand view of its business and the all-important customer view. Many companies, hard as it is to believe, do not have a clear idea of who are their most profitable customers.
Abstract: Hyne Timber, with over 1,000 employees and 12 wholesale outlets in eastern Australia, finds advantage in taking a long view in developing its strategy. Part of that strategy is its IT operations. PRONTO-Xi, the company’s enterprise resource planning (ERP) system, offers functionality for effective manufacturing, sales, and inventory management. Discover how Pronto’s ERP offers Hyne an integrated view of timber operations.
Abstract: Virtualization software reduces total cost of ownership (TCO) in server environments and provides almost immediate return on investment (ROI). TCO analysis should take a holistic view of all software and hardware costs, giving a better view of technology purchases and where new efficiencies can be made. Learn how to apply a TCO model to virtualization projects, and reduce the costs of operating a server environment.
Abstract: The free cartoon character cursor provided by Comet Systems Inc. tracks and stores the web visits of millions of people. This potential privacy issue was discovered and announced by the same security consultant who discovered, in March of 1999, that Microsoft Windows was inserting unique serial numbers into many documents created within Office 97 programs like Word and Excel.
Abstract: Consultant Paul Mitnick chose the Training Partner learning management system (LMS) to help a real estate firm consolidate its learning management program. In addition to a breakdown of the steps involved in his LMS software selection process, you’ll also discover how the LMS implementation went—including the testing and timing involved in ensuring that all data was in the new LMS before it was accessed by users.
Abstract: When times get tough, some decision makers reduce costs, and cut corners. In some situations, that doesn’t work. An economic downturn may actually be the perfect time to invest in a significant IT expansion—especially in areas where a new enterprise resource planning (ERP) solution can improve efficiency, reduce costs, and improve competitiveness. Just make sure you choose the right ERP vendor and consultant. Learn more.
Abstract: New Avenue Solutions is a consultant for small to medium businesses (SMBs) in network setup and installation, security, data backup, and more. As part of New Avenue’s service offering, it rents rack space in a data warehouse to manage customers’ network and backup solutions. As storage demands grew, transfer rates slowed, and maintenance became increasingly time consuming. Learn how New Avenue overcame the problems.
Abstract: Process manufacturing industries have distinct needs from an enterprise resource planning (ERP) system. Here’s an overview of what process manufacturing requires from an ERP solution, including business intelligence capabilities.
Abstract: E.piphany’s E.5 product suite is scheduled for release in late August. The new suite combines analytical customer information with traditional CRM functionality to provide advances in personalization and campaign management.
Abstract: A vendor compliance database can range from a complex system built within the retailer's existing architecture to a smaller, stand-alone desktop database application. Find out what's Andersen's take on vendor compliance programs.
Abstract: Performance addresses issues surrounding how the new economy is transforming the supply chain and ultimately, how Andersen conducts business. Through this effort, they express how their customers, and the industry in general, are creating a more innovative supply chain.
Abstract: The arrival of the new economy has brought significant changes to the existing business landscape. In particular, the retail industry is quickly learning the value of developing strategic working relationships with vendor partners to improve supply chain efficiency.
Abstract: The objective of supply chain logistics - to provide goods to the right place at the right time in the right quantity - is easy to understand, but achieving this objective while minimizing costs is not an easy task.