Documents » belk employee hr self service.
Abstract: This white paper introduces customer
self-
service and how using Surado Web
Self-
Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver
service to maximize customer satisfaction and reduce customer
service costs. This paper will discuss the various
self-
service options available, how to utilize best practices, delivery technology and how customer
self-
service is tied to the 'big picture' of customer relationship management (CRM).
PubDate: 4/29/2005 9:33:00 AM
Abstract: Executives watch time slip away while they plod through payroll, benefits management, and other human resources (HR) tasks. This time is spent writing paychecks, negotiating with benefits providers, and updating employee records. But instead of squandering resources on 'administrivia,' executives can transform HR into a competitive advantage by outsourcing or streamlining non-strategic HR—thus providing increased focus on strategic HR.
Abstract: Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many organizations, just the cost savings make the investment in self-service worthwhile. But the self-service business case isn’t built on cost savings alone. There’s a bigger, more customer-focused picture to consider, where the customer experience plays the key role.
Abstract: The City of Montreal Police Service (SPVM) was seeking a new human resources (HR) system to manage professional development plans. The organization’s HR department knew that the new system needed to cover training management, competency management, and performance management. Learn more about the HR system that the SPVM chose, and the benefits it provides to both officers and HR workers.
Abstract: Amcor Sunclipse realized that although it knew the importance of encouraging and rewarding employees, to actually demonstrate support for them through timely, comprehensive appraisals was becoming a challenge. Since implementing Halogen’s employee performance management (EPM) solution, Amcor has improved the speed and quality of its employee appraisals and has centralized the results to enable reporting of employee skills.
Abstract: The role of human resources (HR) professionals has changed dramatically in recent years, as cost control and compliance measures vie for their time. Self-service intranet applications help employees and managers perform key HR activities themselves, reducing the need for HR professionals to get involved in routine minutiae—and allowing them to play a strategic role in their organizations.
Abstract: Administrative overload is a key problem in managing a human resources (HR) team. Health care rate hikes and not qualifying for high-end benefit packages are two serious concerns. Furthermore, missing filing deadlines can lead to legal fines and penalties. Outsourcing HR can be an effective way of providing high-quality HR services while avoiding risk, saving time, and protecting the bottom line.
Abstract: Human resources (HR) organizations have not fully embraced automation technologies. Up to 92 percent of HR “key controls”—fundamental to compliance with the US Sarbanes-Oxley Act (SOX)—are executed manually. This paper explores how technology-savvy HR organizations, especially those with the right software, can satisfy SOX requirements, and bolster their role as a strategic partner in the enterprise.
Abstract: It's not easy being in human resources (HR). Globalization, a challenging economy, advances in technology, a competitive labor market, and a more fluid workforce have all had a significant impact on the way that HR executives do their jobs. In addition, the field is becoming increasingly more complex. Learn how integrating business intelligence (BI) with HR can generate efficiencies and make strategic decisions around staffing.
Abstract: Integration is the new currency of human resources (HR). Empirical research reveals that improving HR process, technology, and data integration to eliminate silos and facilitate cross-functional reporting affords significant business benefits. This white paper dives into the top five HR process integrations that provide organizations with the most business value.
Abstract: As businesses adopt enterprise resource planning (ERP) systems to give their departments accurate and accessible shared data, human resources (HR) isn’t being left out of the loop. In fact, most major ERP vendors now offer their customers HR modules that help automate an array of tasks while generating crucial data for enterprise planning and optimization. Get Focus Research’s take on the top 5 HR modules for ERP systems.
Abstract: To maintain an efficient and legally compliant company, your human resources (HR) functions play a much greater role than you might think. One of the best ways to organize your HR functions is with the documents your HR department creates, including your company's employee handbook and policies. Find out how an HR document solution can help you customize templates for these and many other important forms and procedures.
Abstract: This benchmarking study analyzes human resources (HR) performance for over 200 best-practice companies in three categories: process and transactional support, expertise-based business support, and strategic decision support. Two questions are at the core of the study: How can companies reduce HR costs and increase HR efficiency? And how can HR organizations create business value and optimize effectiveness? Find out what they said.
Abstract: Given the challenges facing governmental human resources (HR) departments, HR organizations need to take a hard look at their operations, and face the realities of what works—and what doesn’t. Shared services are the largely predominant organizational structure for delivering HR, and public sector HR executives must determine what must be done to take their organizations to the next level.
Abstract: 10 years ago, only a few people believed that human resources (HR) would rise to such a prominent position within organizations. This document discusses the changing role of HR, as well as current and future challenges for HR professionals. It synthesizes findings from 40 interviews with HR leaders and executives from 25 North American and European organizations in a variety of major corporate sectors.
Abstract: Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to customers, and decreases costs. Knowledge bases play a key role in helping enterprises achieve greater return on investment because they link web- and speech-based self-services together. In particular the emergence of VoiceXML has truly shifted speech and IVR platform hosting options.
Abstract: In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units while blending seamlessly with existing systems. This white paper provides insight into how ESS
Abstract: In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We will also address how technology from Epicor Software Corporation, a leader in the CRM space, can help deliver successful self-service.
Abstract: An automated data center promises to self-configure, self-optimize, and self-protect. When looking to implement an automated data center, one must consider best practices in user and resource provisioning, infrastructure availability, and user management. Doing so will allow automated data centers to expedite the automation processes in IT operations and administration; virtualization and provisioning; security; and availability.