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Documents » belk ivr.
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions - RightNow Technologies ... (White Paper)
Abstract: Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to customers, and decreases costs. Knowledge bases play a key role in helping enterprises achieve greater return on investment because they link web- and speech-based self-services together. In particular the emergence of VoiceXML has truly shifted speech and IVR platform hosting options. PubDate: 3/10/2006 11:10:00 AM
Abstract: Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with 'that company.' Are your customers saying this about your local contact center? If so, do you know why? Learn why you should update your customer feedback systems.
Industries: Aerospace Defense | Automotive | Customer Relationship Management | Chemicals | Computer Hardware | Computer Software | Conglomerates | Consumer Durables | Consumer NonDurable | Diversified Services | Drugs | Electronic | Energy | Financial Services | Food and Beverage | Health Services | Insurance | Internet | Leisure | Manufacturing | Material and Construction | Media | Metal and Mining | Real Estate | Retail | Special Retail | Telecommunications | Tobacco | Transportation | Utilities | Wholesale
Knowledge Bases: Accounting | Business Intelligence (BI) | Business Process Management (BPM) | Computerized Maintenance Management Systems (CMMS) | Customer Relationship Management (CRM) | Enterprise Asset Management (EAM) | ECM | Enterprise Resource Planning (ERP) | Financial | Free And Open Source (FOSS) | Human Resource Management Systems (HRMS) | Learning Management (LRN) | Outsourcing | PIM | Product Lifecycle Management (PLM) | Product Portfolio Management (PPM) | Retail Systems | RFID | Security | Supply Chain Management (SCM) | Test Tools
Software Vendors: Kentico software s r o | Lawson Human Resources Suite Lawson Software | Linux Consulting | LTT Planner | Mainsaver Software | MapForm | Maximum | Metasystems | Microsoft CRM | MISys Manufacturing ACCPAC Advantage Series | Movex Supply Chain Management | mySAP com | NEC | Nucontroller CMS | Omnify Product Suite | OpenPro ERP Software | Optaros Consulting Services | Outsourcing Services | PDMWare Corporation | PeopleSoft Human Resources | Software Vendors | RFP Letters Templates and Samples
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