Abstract: Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many organizations, just the cost savings make the investment in self-service worthwhile. But the self-service business case isn’t built on cost savings alone. There’s a bigger, more customer-focused picture to consider, where the customer experience plays the key role.

Abstract: On January 3, 2000 PeopleSoft Inc. announced it had completed its acquisition of The Vantive Corporation, the world's second-largest independent supplier of customer relationship management (CRM) solutions. The transaction was completed December 31, 1999 with the issuance of approximately 28 million shares of common stock and options to purchase common stock, and is anticipated to be accounted for as a pooling-of-interests. The acquisition of Vantive makes PeopleSoft the only enterprise software company offering a full suite of CRM products that integrate tightly with PeopleSoft and other major back-office applications.

Abstract: Amcor Sunclipse realized that although it knew the importance of encouraging and rewarding employees, to actually demonstrate support for them through timely, comprehensive appraisals was becoming a challenge. Since implementing Halogen’s employee performance management (EPM) solution, Amcor has improved the speed and quality of its employee appraisals and has centralized the results to enable reporting of employee skills.

Abstract: Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to customers, and decreases costs. Knowledge bases play a key role in helping enterprises achieve greater return on investment because they link web- and speech-based self-services together. In particular the emergence of VoiceXML has truly shifted speech and IVR platform hosting options.

Abstract: In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units while blending seamlessly with existing systems. This white paper provides insight into how ESS

Abstract: In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We will also address how technology from Epicor Software Corporation, a leader in the CRM space, can help deliver successful self-service.

Abstract: An automated data center promises to self-configure, self-optimize, and self-protect. When looking to implement an automated data center, one must consider best practices in user and resource provisioning, infrastructure availability, and user management. Doing so will allow automated data centers to expedite the automation processes in IT operations and administration; virtualization and provisioning; security; and availability.

Abstract: The MMOG was a self-assessment process developed by the Automotive Industry Action Group (AIAG) to provide consistent methodology for evaluating supplier performance, identifying weaknesses, and focusing improvement efforts. The Global MMOG/LE incorporates the Odette Logistics Evaluation (OLE), developed by AIAG’s European counterpart, to provide a single global standard for self-assessment. The MMOG is a proven tool for supplier development and provides a recognized industry standard for suppliers who have been asked by customers to complete a self-assessment. Although it was developed by the automotive industry, QAD believes it can be a helpful benchmark tool for customers across many verticals.

Abstract: Organizations reassessing their staffing levels are both reducing headcount and cutting employee-related expenses, even if training can provide long-term benefits. This article discusses the increased importance, benefits, and risks of employee training in a recession with respect to enterprise systems.

Abstract: The newest trend in human capital management is employee performance management (EPM). Unlike traditional HR evaluations, EPM links employee performance to a company's goals. While there are no strong EPM vendors, European-based Cézanne Software is moving to broaden its appeal.

Abstract: Although the terms “employee orientation” and “onboarding” are often used interchangeably, they do not refer to the same thing. Orientation can be the beginning of onboarding, but the onboarding process can take up to year, involving many activities designed to make the employee want to stay and contribute to the organization. Find out about key tips on how to effectively onboard your employees, so they don’t jump ship.

Abstract: Read how a mid-sized hospital immediately found savings of $43,500 a year by implementing a secure employee scheduling and human resource information system payroll solution. It was a cautious beginning, with an initial roll-out of just four of the many available with emPath®'s Employee Self-Service (ESS) features, but there is the promise of more dramatic savings to come.

Abstract: Traditional approaches to employee onboarding are often more simplistic than they are successful. Transactional onboarding automates the onboarding process to transition new employees into their new roles, while acculturation onboarding, also known as socialization, quickens the new employee to effectiveness. Learn more about the two onboarding methods, and compare how they can bring you a return on investment (ROI).

Abstract: PeopleSoft claims that its next major release, PeopleSoft 8, which is due in a few weeks time, will allay persistent perceptions that PeopleSoft is still not a full-fledged player in manufacturing.

Abstract: Most service delivery managers and executives quickly realize that there are a number of 'pain points' involved in trying to manage service delivery efficiently, which can lead to a complete inability to manage business. However, the Service Network Optimization (SNO) model from ServicePower is a set of service offerings and technology designed to help service organizations make the right decisions.

Abstract: Companies with a large, complex workforce face distinct management challenges. Not only do you need to determine which employee is best suited to perform a specific job on a given day, you must also know which employees shouldn’t work, according to demand forecasts, company policy, and employee preferences. Explore the various dynamics involved in managing employee vacations and the steps to take to optimize time off.

Abstract: PeopleSoft, once a high flyer owing to its congenial culture and slick ERP product, has invested two years and over a half billion dollars to develop a number of new, Internet-based enterprise applications that have apparently propelled it back on the enterprise applications top chart. It has now emerged with a pure Internet platform, a new set of products and a new assertive attitude that will prompt strong retaliatory actions from the competition.

Abstract: IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service desk.