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Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Most of your customers and prospects expect you to be involved in social media@and they’ll be more likely to do business with you if you are. So how do you

ben wolff  Customer ( http://www.churchofthecustomer.com/ ) Ben McConnell and Jackie Huba have a huge, loyal following based on their singular focus on customers, and how companies should treat them. The site is loaded with great content that is useful, relevant and overflowing ' exactly what you need to understand social customers. InsideCRM ( http://www.insidecrm.com/ ) Editor Chris Bucholtz and team are on top of everything going on in the CRM industry, including the impact social media is having in the space. Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » ben wolff


Case Study: Britax


ben wolff  roughly A$200,000 a year. Ben Hancock, IT Director, Britax Childcare It was a huge cost to support and bandaid our legacy systems ... The board approved the capital expenditure on Microsoft Dynamics AX due to this cost saving alone. Ben Hancock, IT Director, Britax Childcare Situation Britax Childcare manufactures a range of child safety products, including car safety seats, nursery equipment, strollers, cots and highchairs. It is the subsidiary of UK-based Britax Group and was created from the Read More...
Business Engine: Driving Project Portfolio Management for IT Departments in the Enterprise Market
Business Engine provides best-of-breed PPM functionality for internal IT departments, focusing on financial governance. For organizations seeking flexible

ben wolff  functionality. Business Engine Components BEN provides clients with a PPM solution focused on IT investments and financial governance. The solution is comprised of the following components: BEN Method Engine allows organizations to configure customizable workflow or phase review processes to facilitate implementation of an IT governance framework, such as CoBit or Prince2 (to learn more about IT governance, please refer to the article IT Governance: Maximizing the Business Investment ). Furthermore, Read More...
Integration is the Name of the Game in Software Systems
This article, originally published in Engineering Times, on how companies are employing ERP is based on an interview with Ben Spencer, TEC’s Senior Director of

ben wolff  for specific industries, says Ben Spencer, senior director of knowledge bases and content development for the Technology Evaluation Center. The center develops TechnologyEvaluation.Com, a business-to-business technology research and evaluation portal on the Web. Spencer says the center objectively researches marketplace trends and uses a knowledge-based selection process to help companies find an ERP system that matches their business needs. We've seen a lot more integration, [based on] a recognition in Read More...
Who to Blame for Project Failure? Look Up-Not Down, Not Left, Not Right
Project failure is not a nice topic. None of us wants to be involved in a failure. But when a failure occurs, we feel compelled to assign blame. But who really

ben wolff  his name was Ben. Ben had 10 direct reports, the 10 plant managers. How did Ben support the project? Ben saw the project as related to market share, not systems, not plant management. He continually communicated the importance of market share and how the project would help market share. He also related market share to individual issues like pay, bonuses, plant expansions, closing, etc. Ben personalized the project for the employees. Ben came to each plant and chaired the kickoff meeting. At this meeting, Read More...
Beyond Digital Rights Management (DRM)
Most document security companies concern themselves solely with the prevention of unauthorized access to content. Online publishers, on the other hand, struggle

ben wolff  effectiveness of DRM. Blogger Ben Trafford comments: Let's face it - any DRM can and will be hacked. DRM should be like the Club - it deters your basic thief from stealing my car, but doesn't stop me from driving. If more people could grasp this idea, we'd have a much happier world...and doubtlessly, a lot more eBooks on the digital shelves. It's a real pity that big business seems to think that strong DRM is anything but a burden to customers. The strongest DRM gets hacked all the time - and at about Read More...
Dreamforce 2010: Of Cloud Proliferation - Part 1
Dreamforce, salesforce.com’s annual user conference, has over the past several years become a highly anticipated and entertaining end-of-the-year fixture

ben wolff  here the  articles from Ben Kepes ,  Albert Pang , and  ZDNet ’s Denniss Howlett . Not Keeping All of Its Eggs in One Basket (er, Cloud) In any case, in spite of their huge brand equity importance, salesforce.com’s name and stock ticker symbol (CRM) suggests only a fraction of the company’s purpose today, over a decade since its inception. Sure, salesforce.com is still best known for its original on-demand  sales force automation (SFA)  and customer service management realms of  customer Read More...
IT Vendor Management in Hard Economic Times
During a recession, successful businesses change their approach to managing information technology (IT) sourcing. The challenge is to become more efficient and

ben wolff  both FoxMeyer Corporation and Ben Franklin Retail Stores. Al Uretsky has 20-years of consulting experience spanning Business Development, Program Management, and Practice Operations. Consistently achieves and exceeds management business objectives based upon well thought out process/procedures, analysis, and concise execution aligned with corporate strategic vision and values. Al has consulted to executives in many prestigious organizations, such as; JPMorganChase, Republic National Bank, American Read More...
Eppraisals.com Gives Lante High Marks
E-business service provider Lante Corporation meets a tight schedule and builds a complicated website to help launch eppraisals.com.

ben wolff  forex brokers,forex trader,web based crm,selection software,hosted crm,vendor evaluation,vendor selection,vendor management software,erp selection,crm sales software,vendor assessment,crm vendor,crm evaluation,vendor rfp,crm providers Read More...
Improving Customer Relationships: An Integrated Approach
It’s a simple idea: get a better understanding of your customers’ wants and needs, deliver on their expectations, and your revenue will increase. But more than

ben wolff  intellectualise the concept,” says Ben Ball, senior vice-president of Dechert-Hampe, a consultancy based in Northbrook, Illinois, “but to actually understand it, to create a real linkage in the company, to understand how it evolves and how it works—that’s rare.” How does your company generate most new growth today? (Select three) How rare? Although nearly 40% of respondents consider themselves either completely customer-centric or mostly customer-focused, and 61% view CRM as “important” or Read More...
KronosWorks 2010: Of Next-Gen User Experience & Workforce Mobility
Given our shared presence in the Boston metro area, I’ve had numerous contacts and interactions with Kronos Incorporated in the past, but this fall was my very

ben wolff  (i.e., printed) money by Ben Bernanke is not expected to help much in this regard (i.e., companies are already sitting on huge piles of cash, but are rather using it for stock buybacks, investments abroad, and whatnot, but not on hiring new workers till some certainty comes back ). If anything, the move is expected to increase speculation and generate a possible stock market bubble. Globalization -- meaning that everything can be made and sold everywhere, and that cost is only one of many factors. Read More...
Defogging the “Mission/Vision Thing”
A company’s success depends upon its ability to make smart decisions and respond quickly in a highly volatile environment. When a company has a relevant and

ben wolff  to the environmental crisis. Ben & Jerry's is dedicated to the creation & demonstration of a new corporate concept of linked prosperity. The founding prospectus for the company that would become Sony Corporation cited the primary motive for its creation (in post-war Japan): To create a stable work environment where engineers who had a deep and profound appreciation for technology could realize their societal mission and work to their hearts content. The second of several Purposes of Incorporation was Read More...
Aligning IT and the Business: An In-Depth Look at Scoring - Selecting and Scheduling the Project Portfolio
This Business Engine white paper provides a technical account on the process behind scoring, selecting, and scheduling the technology portfolio. The document

ben wolff  Business Engine Network and BEN Alignment Engine are trademarks of Business Engine, Inc. All other brand and product names referred to herein are trademarks or registered trademarks of their respective companies. Executive Summary Making the right investment decision is the difference between business success and failure. Senior executives must seek tools to help balance efficiency, effectiveness, cost, and growth in concert with new investments. According to Forrester Research, Portfolio Management is Read More...
Mega-Vendors Warming Up to the Cloud - Part 3
Part 1 of this blog series depicted the three evolutionary phases (or waves) of software as a service (SaaS) and the adoption of cloud computing. The post ended

ben wolff  WSJ blog post by Ben Worthen . In her recent blog post, Amy Wohl takes a critical view of SAP’s still thin on-demand arsenal by saying that: ... SAP is remarkably late to the SaaS market and has chosen a unique path which I don't think will work: they want to keep their customers continuing to invest in very expensive SAP ERP applications while buying bits of SaaS applications for small outliers, on SAP's schedule. SAP's defenders (or Salesforce.com's attackers; there is some overlap), insist that SaaS Read More...
The Importance of Software Training: Save Money While Improving Workplace Morale
“Computer rage” is inevitable and costs millions of dollars annually in lost payroll and productivity. Reducing computer rage means investing in employee

ben wolff  15213 Irina Ceaparu and Ben Shneiderman Department of Computer Science, Human-Computer interaction Laboratory, Institute for Advanced Computer Studies & Institute for Systems Research University of Maryland, College Park, Maryland 20742 Social and Psychological Influences on Computer User Frustration (Newhagen book chapter) Katie Bessiere and John Robinson, Department of Sociology University of Maryland, College Park, Maryland 20742 Irina Ceaparu and Ben Shneiderman Department of Computer Science, Read More...

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