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Recession? Steal Market Share by Increasing Customer Service!
During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing

benchmark customer service  solutions, differentiate your services, benchmark your performance, prioritize pressing issues, spot emerging trends, and more. Source : Mindshare Technologies Resources Related to Recession? Steal Market Share by Increasing Customer Service! : Customer Service (Wikipedia) Recession? Steal Market Share by Increasing Customer Service! Customer Services is also known as : Customer Service Account , Customer Service Articles , Customer Service Business , Customer Service Call Center , Customer Service Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » benchmark customer service


Enterprises May Be Overlooking Profits from After-sales Service
If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will

benchmark customer service  existing performance against the benchmark standard for similar businesses operating in the US who were using service management applications. There were seventeen major areas included in the study. In areas such as improving fill rates for spare parts and reducing customer response times, there was room for as much as 40 percent improvement. In eight areas, as much as a 25 percent improvement was possible. In three areas, 20 percent improvement was possible. All of these gaps were attributable to the Read More...
The Advanced Sourcing and Negotiation Benchmark Report
The wave of e-sourcing that began a decade ago resembled a “crash diet:” it had an immediate and noticeable effect on enterprises. Today’s challenge is to

benchmark customer service  since its inception. This benchmark builds upon those earlier research efforts by examining the opportunities, challenges, and results of the sourcing programs of over 160 enterprises. Several case studies are included in this report to provide examples of the different sourcing strategies that enterprises are employing today to extend the value of their e-sourcing programs. The findings and recommendations of this report are intended to aid sourcing professionals drive sustainable improvement through the Read More...
Mid-market CFO Benchmark Survey: The Changing Face of Sales and Use Tax Compliance
When it comes to transaction tax management, midsized companies haven’t much choice. They can either stay the course@increasingly complex and risky@or they can

benchmark customer service  solution (Wikipedia) Mid-market CFO Benchmark Survey: The Changing Face of Sales and Use Tax Compliance Tax Compliance is also known as : Business Tax Compliance , Corporate Tax Compliance , Global Income Tax Compliance , Global Tax Compliance , Income Tax Compliance , Pay Sale Tax , Tax Compliance , Sale Tax Information , Sale Tax , Sales and Use Tax Software , Sales Tax Compliance Software , Sales Tax on Internet Sales , Sales Tax Stimulus , Small Business Sale Tax , Small Business Tax Compliance , Stat Read More...
Standard Benchmark on Hewlett-Packard ProLiant Servers
In August 2006, Microsoft conducted a Microsoft Dynamics AX 4.0 standard distribution benchmark to measure the performance and scalability characteristics of

benchmark customer service  Dynamics is publishing a Benchmark Toolkit for Microsoft Dynamics AX before the end of 2006 on PartnerSource and CustomerSource. Any customer or partner running benchmarks on their own system should expect varying results based on their hardware, customizations, transaction mix, data composition, and indexes. Transaction mix and data composition will have an effect on sizing and hardware requirements. © 2006 Microsoft Corporation. All rights reserved. Microsoft, the Microsoft Dynamics Logo, Visual Studio Read More...
IT Service Management-A Road Map for Success
Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service

benchmark customer service   Read More...
Transform Your Service Organization into a Performance-driven Leader
Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not

benchmark customer service  service organization,mobile workforce,mobile workforce management,field service strategy,ViryaNet,field service efficiency,field service performance,field service operational excellence,field service organization performance,performance-driven service organization Read More...
Evaluating Cloud-Based ERP for Professional Service Organizations
In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud to learn about: the impact of cloud technology on PSOs; t...

benchmark customer service  Cloud-Based ERP for Professional Service Organizations Cloud computing adoption rates are sky-rocketing. And professional services organizations (PSOs) are leading the way. In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud to learn about: the impact of cloud technology on PSOs the unique requirements of professional service automation the cloud considerations that PSOs must take into account You'll also get the direct experience of one PSO’s evaluation Read More...
Service Performance Insight
Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).

benchmark customer service   Read More...
11Ants Customer Response Analyzer
11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer.

benchmark customer service  Customer Response Analyzer 11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer. Read More...
Web Self-Service
This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on

benchmark customer service  Self-Service This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how Read More...
5 Key Steps to Make Field Service Profitable
Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable

benchmark customer service  field service software,profitable field service,FSM,FSM software,field service scheduling,field service mobility,mobile FSM software,ServiceMax,field service operations Read More...

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