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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 benchmarking outsourcing


Benchmarking ERP in SMB
Many small companies have limited resources to devote to the implementation and maintenance of enterprise resource planning (ERP). Fortunately, the price

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Documents related to » benchmarking outsourcing

Human Capital Management: How Top Organizations Drive Company Profits Efficiently


This benchmarking study analyzes human resources (HR) performance for over 200 best-practice companies in three categories: process and transactional support, expertise-based business support, and strategic decision support. Two questions are at the core of the study: How can companies reduce HR costs and increase HR efficiency? And how can HR organizations create business value and optimize effectiveness? Find out what they said.

benchmarking outsourcing  manages the joint ASUG/SAP Benchmarking and Best Practices program, which covers finance; human capital management; supplier relationship management and procurement; governance, risk, and compli- ance; total cost of ownership; supply chain plan- ning; manufacturing; new product development and introduction; and customer contact centers. Prior to joining SAP, Müllers-Patel worked as a strategy consultant with A.T. Kearney, delivering operational, organization, and corporate strategy engagements at the C Read More

Why and How Outsourcing Management and Governance is Critical to Outsourcing Success


Organizations undertaking information technology and business process outsourcing typically are very focused on "doing the deal." This involves assessing service providers, determining geographies from which to source services, developing contracts, defining service levels, and a myriad of other tasks. Yet arguably the hardest part of outsourcing occurs only after the deal is done—performing ongoing outsourcing management and governance.

benchmarking outsourcing  Procedures Relationship Alignment Review Benchmarking Business Continuity Third-party Supplier Communications Asset Management Figure 4 below illustrates the model for an engagement and the relationships between the OM/G and other parties when outsourcing arrangement(s) are put in place. In this instance, a large, multi-tower outsourcing arrangement was established. Many retained organizations often create centers of redundancy. These can be small or large, but regardless of size, they greatly diminish Read More

Case Study: Terumo


Terumo Cardiovascular Systems, global manufacturer and distributor of medical products, has more than 1,500 finished goods, many of which are assembled in one factory and sterilized in another. With so many products and steps in the supply chain, supply and demand planning abilities are key to smooth operations. Find out how the company saved $1 million (USD) with forecast management and requirements planning solutions.

benchmarking outsourcing  Automation , Supply Chain Benchmarking , Supply Chain Best Practices , Supply Chain Certification , Supply Chain Collaboration , Supply Chain Companies , Supply Chain Consultant , Supply Chain Costs , Supply Chain Council , Supply Chain Definition , Supply Chain Distribution , Supply Chain Efficiency , Supply Chain Excellence , Supply Chain Execution , Supply Chain Finance , Supply Chain Forecasting , Supply Chain Information , Supply Chain Innovation , Supply Chain Integration , Supply Chain Inventory , Read More

Automating Your Call Center Feedback


Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with "that company." Are your customers saying this about your local contact center? If so, do you know why? Learn why you should update your customer feedback systems.

benchmarking outsourcing  Operations | Call Center Benchmarking | Call Center Training | Call Center Best Practices | Call Center Guide | Call Center Optimization | Call Center Simulations | Call Center Customer | Call Center Consultant | Experienced Call Center | Successful Call Center | Help Center Feedback | Knowledge Center Feedback | Developer Center Feedback | Center Feedback Form | Solutions Center Feedback | Call Center Feedback | Feedback Center Module | Support Center Feedback | Data Center Feedback | Product Feedback Read More

Accelerating Return on Investment through B2B Outsourcing


With an uncertain future, if you want to continue growing you must step away from “business as usual” and focus on keeping operations lean and efficient. Top-level executives have directed managers to restructure and cut costs. For chief information officers (CIOs), restructuring often means consolidating IT resources to eliminate redundancy. But today, managers must look past the numbers and evaluate long-term benefits.

benchmarking outsourcing  Return on Investment through B2B Outsourcing With an uncertain future, if you want to continue growing you must step away from “business as usual” and focus on keeping operations lean and efficient. Top-level executives have directed managers to restructure and cut costs. For chief information officers (CIOs), restructuring often means consolidating IT resources to eliminate redundancy. But today, managers must look past the numbers and evaluate long-term benefits. Read More

Offshore Outsourcing: Is There a Method to the Madness? Planning for Offshore Outsourcing


Organizations considering the offshore outsourcing of processes should seriously consider adopting a proven methodology before implementation. This will minimize risk and maximize the return associated with offshore outsourcing and will help create a successful venture.

benchmarking outsourcing  international experience reviewing and benchmarking cross-border operations; collecting qualitative and quantitative data from across back- and front-office functions; collaboratively ranking processes for offshore application; developing metrics and transition plans; and assessing valuation as well as go-to-market strategies for outsourcing providers. Prior to consulting, Kapila served as a director of corporate development, product management, and product marketing for Inovis. He spent three years at Read More

Collaborative Teamwork in Outsourcing Scenarios


By nature, outsourcing is highly imitative, with organizations attempting to duplicate the imperfectly observed successes of others. Indeed, the myths and simplistic beliefs revolving around outsourcing—along with the usual technological, organizational, and cultural barriers—seriously impediment the effectiveness of collaborative models. The key to successful collaborative teamwork in offshore outsourcing lies in understanding and leveraging project management best practices.

benchmarking outsourcing  Teamwork in Outsourcing Scenarios By nature, outsourcing is highly imitative, with organizations attempting to duplicate the imperfectly observed successes of others. Indeed, the myths and simplistic beliefs revolving around outsourcing—along with the usual technological, organizational, and cultural barriers—seriously impediment the effectiveness of collaborative models. The key to successful collaborative teamwork in offshore outsourcing lies in understanding and leveraging project Read More

Managing Risks Associated with Outsourcing


Strategic cost reduction has been a focus area for financial institutions (FIs), with outsourcing emerging as a very attractive option lately. But outsourcing is fraught with risks. This article examines risks associated with outsourcing and offers perspectives on managing these risks.

benchmarking outsourcing  Risks Associated with Outsourcing Strategic cost reduction has been a focus area for financial institutions (FIs), with outsourcing emerging as a very attractive option lately. But outsourcing is fraught with risks. This article examines risks associated with outsourcing and offers perspectives on managing these risks. Read More

Thinking of Outsourcing Your Entire Recruitment Process? Here's What You Need to Know


As organizations get larger and expand into new markets and territories they may find it more difficult to meet their talent management needs. Outsourcing is one option, but is your organization ready to hand over its entire recruitment process to an RPO provider? TEC analyst Sherry Fox looks at some factors to consider when working with an RPO and what your company can do to reap the benefits of recruitment outsourcing.

benchmarking outsourcing  of Outsourcing Your Entire Recruitment Process? Here's What You Need to Know In the past, hearing the word outsourcing would conjure up images of some customer service representative sitting in a call center on the other side of the world, with a limited knowledge of my company and/or product (and perhaps of the English language) attempting to help me solve my problem. After a few minutes of friendly banter, I would hang up the phone and be no further ahead in my quest than when I first made my cal Read More

The Issue: North American Mid-market IT Outsourcing Trends


The challenges of doing business in today’s economic climate are the same for mid-market companies as they are for larger corporations. The mid-market, however, has typically addressed those challenges differently and has not employed alternative service delivery models. But more and more mid-market firms are discovering that information technology outsourcing (ITO) can have a positive impact on growth. Find out why.

benchmarking outsourcing  Issue: North American Mid-market IT Outsourcing Trends The challenges of doing business in today’s economic climate are the same for mid-market companies as they are for larger corporations. The mid-market, however, has typically addressed those challenges differently and has not employed alternative service delivery models. But more and more mid-market firms are discovering that information technology outsourcing (ITO) can have a positive impact on growth. Find out why. Read More

Lean as a Response to Global Outsourcing Challenges


The recent trend of manufacturing companies in outsourcing their production tasks to other parts of the world has certainly been effective in reducing production costs and increasing profit margins, but at the cost of complex supply chains and inability to quickly respond to new requests or demand changes. Learn how lean production can address global outsourcing challenges and help your company realize strategic growth.

benchmarking outsourcing  as a Response to Global Outsourcing Challenges The last few decades have witnessed dramatic changes in the manufacturing and global logistics landscape. Organizations in the highly developed and diversified manufacturing industry have shifted into a service-oriented industry, with product manufacturing becoming almost a rarity (with the exception of food processing companies, defense-oriented companies, car parts manufacturers, and a few others). Facing increasing intensity from global competition, mos Read More

10 Key Considerations When Outsourcing QA and Testing Services


With the increase in global IT outsourcing agreements, many companies are looking at outsourcing quality assurance (QA) and testing to ensure high-quality deliverables and gain competitive advantages. These companies need to select an outsourcing partner that has local and offshore test centers—and a strong on-site consultancy presence. Find out about these and other issues that will help you in the short and long term.

benchmarking outsourcing  Key Considerations When Outsourcing QA and Testing Services With the increase in global IT outsourcing agreements, many companies are looking at outsourcing quality assurance (QA) and testing to ensure high-quality deliverables and gain competitive advantages. These companies need to select an outsourcing partner that has local and offshore test centers—and a strong on-site consultancy presence. Find out about these and other issues that will help you in the short and long term. Read More

Outsourcing Supply Chain Planning Processes


Supply chain planning tools deliver potentially tremendous savings when well implemented, and wreak havoc when they fail. A company considering an outsourcing strategy for their supply chain planning processes should first address some key aspects of these tools.

benchmarking outsourcing  Supply Chain Planning Processes Introduction The dramatically lower labor costs, higher level of talent, and growing track record of offshore business process outsourcing (BPO) and application development and maintenance (AD/M) providers, have convinced many companies to outsource their business process and software development activities (see Outsourcing 101—A Primer ). For a company considering an outsourcing strategy for their supply chain planning (SCP) processes, there are some unique asp Read More