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IDC Customer Spotlight: Comcast Reaps the Benefits of Integrated HR and Talent from SAP
In the late 1990s, Philadelphia, Pennsylvania-based cable operator Comcast relied on decidedly low-tech human resources (HR) systems. But as the company's

benefits of customer retention  Spotlight: Comcast Reaps the Benefits of Integrated HR and Talent from SAP In the late 1990s, Philadelphia, Pennsylvania-based cable operator Comcast relied on decidedly low-tech human resources (HR) systems. But as the company's business operations expanded, and the Comcast workforce grew by more than 20 times, executives realized that managing with paper would no longer be possible or efficient. Find out how a new HR solution helped Comcast improve processes and increase employee retention. Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » benefits of customer retention


Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Most of your customers and prospects expect you to be involved in social media@and they’ll be more likely to do business with you if you are. So how do you

benefits of customer retention  | Automation Analysis | Benefits of CRM | Best CRM Solution | Best CRM Solutions | Best CRM Tool | Best CRM Tools | Best Practice Strategy | Best Practices Strategy | Business Growth | Business Relationships | Business Solutions CRM | Business Strategy | Choose CRM Software System | Choose CRM Structure | Choose CRM System | Choose CRM System Model | Choose CRM System Process | Choose CRM System Solutions | Choosing CRM Software System | Choosing CRM Structure Model | Choosing CRM System | Choosing CRM Read More...
Customer Process Management: The Real-time Enterprise Depends On the Merging of CPM and BPM
Customer-facing processes are challenging to manage because they are always changing. Conventional workflow automation and stand-alone business process

benefits of customer retention  and deployment, and the benefits it brings to customer-oriented process management. Processes involving a customer are demanding Customer-facing processes are challenging to automate and manage because they are always changing'in fact, change is perhaps the only constant in customer processes including buying patterns, lead distribution, account opening and enrollment, order management, cross-sell and up-sell campaigns, and maintenance renewal. Manual processes can cause an enterprise to perform Read More...
The Economic Benefits of an Integrated Talent Management Suite
Today, many human resources (HR) organizations find themselves with a tapestry of HR systems, many of which do not work well with each other. But many

benefits of customer retention  Economic Benefits of an Integrated Talent Management Suite The Economic Benefits of an Integrated Talent Management Suite If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. SAP ERP Human Capital Management includes functionality for talent management processes -- so you can attract, acquire, educate, and develop talent; identify and grow future leaders; and align and motivate talent with corporate objectives. Source : SAP Resources Read More...
Distinctions and Benefits of Strategic Sourcing
Strategic sourcing involves ongoing relationships, which creates the opportunity for mutually beneficial collaboration between the buyer and the suppliers. This

benefits of customer retention  and Benefits of Strategic Sourcing Originally published - August 8, 2007 Global sourcing, despite its inherent risks, offers numerous benefits to enterprises in terms of lower costs for materials and labor. It also requires a much closer integration among the supply chain partners. Supplier relationship management (SRM), a methodology designed to structure and support the relationships between buyers and suppliers, becomes essential when a supply chain recognizes the benefits of strategic sourc Read More...
State of the Art in TCO: Managing the Total Cost of Ownership
Total cost of ownership (TCO) is one of the most difficult metrics to benchmark. Even when using the clearest of metrics, companies often obtain inadequate

benefits of customer retention  of the Art in TCO: Managing the Total Cost of Ownership Total cost of ownership (TCO) is one of the most difficult metrics to benchmark. Even when using the clearest of metrics, companies often obtain inadequate results. Instead of thinking solely about how to calculate and reduce TCO, companies should think about how to manage TCO from a business perspective, in order to leverage solid, results-oriented decisions about IT solutions. Read More...
Customer One Solutions, Inc.
Customer One Solutions (COS) is a consulting firm specializing in the evaluation, selection and implementation of Customer Relationship Management (CRM) and

benefits of customer retention  One Solutions, Inc. Customer One Solutions (COS) is a consulting firm specializing in the evaluation, selection and implementation of Customer Relationship Management (CRM) and Business Process Management (BPM) solutions. COS has implemented CRM solutions at organizations that range in size from 45,000 worldwide employees to 12 local employees. Our areas of expertiese include Financial services, telecommunications, manufacturing and professional service organizations. We specialze in the needs of Read More...
Customer Care & Billing RFI/RFP Template
General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial

benefits of customer retention   Read More...
The Impact of CRM and Sales Process: Monetizing the Value of Sales Effectiveness
To work through all the issues necessary to improve sales performance, executives have a number of options for leveraging people and knowledge. However, an area

benefits of customer retention  Impact of CRM and Sales Process: Monetizing the Value of Sales Effectiveness To work through all the issues necessary to improve sales performance, executives have a number of options for leveraging people and knowledge. However, an area that shows significant potential for helping sales teams meet or exceed their goals is the effective alignment of sales process and technology. Executives looking to optimize performance should consider this approach to achieve their goals. Read More...
Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention
Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a

benefits of customer retention  loyalty management software,loyalty program management,loyalty management system,customer relationship management strategy,sap customer relationship management,customer loyalty management,customer loyalty management system,loyalty management solution,loyalty management,crm loyalty management,siebel loyalty management,loyalty management group,sap crm loyalty management,sap loyalty management,reward rules management Read More...
The Integration Factor: The Inherent Value of Best-of-Class Enterprise Solutions
Monolithic ERP systems have proved inflexible in a period of change. The cost of maintenance and modifications are often prohibitively expensive. Yet most best

benefits of customer retention  Integration Factor: The Inherent Value of Best-of-Class Enterprise Solutions Monolithic ERP systems have proved inflexible in a period of change. The cost of maintenance and modifications are often prohibitively expensive. Yet most best-of-class applications generally lack strong integration tools. As a result, many companies cannot support change effectively. See how you can supplement the capabilities of your legacy ERP solutions with a flexible, innovative financial management system-and thrive Read More...
The Customer Relationship Management Vision: It Starts with Relationships
An alarming number of companies get on the wrong track when creating a customer relationship management (CRM) vision. Outlined here are four steps that take the

benefits of customer retention  Customer Relationship Management Vision: It Starts with Relationships Originally published - December 19, 2007 When it comes to the creation of a customer relationship management (CRM) vision that truly serves to enhance the customer experience, so many organizational leaders are trapped within their own understanding of what that vision entails. Consider the following statistic: of all CRM programs initiated, roughly 70 percent involve a great solution but a bad implementation plan, resulting in poor Read More...
Best-of-Breed Versus Complete CAD-PLM Suites: The Debate Rages On
The PLM world is currently witness to fervent debate on the most appropriate type of PLM/CAD software. Best-of-breed solutions offer the needed capabilities and

benefits of customer retention  of-Breed Versus Complete CAD-PLM Suites: The Debate Rages On The PLM world is currently witness to fervent debate on the most appropriate type of PLM/CAD software. Best-of-breed solutions offer the needed capabilities and hence integrate the necessary software modules as per the customer’s needs, whereas all-in-one CAD/PLM suites attempt a “one size fits all” approach. In his report, TEC principal analyst P.J. Jakovljevic provides his view on the intricacies of these two approaches. Read More...
Risks and Rewards of Customer-Focused Partnerships: Economist Report
In customer-focused partnerships in a global market, an economist intelligence unit survey report of 516 executives, you'll be introduced to the c...

benefits of customer retention  and Rewards of Customer-Focused Partnerships: Economist Report Executives around the globe are realizing that their relationships with suppliers, customers, stakeholders, and even competitors must evolve. Strategic partnerships can help your organization launch new products, innovate at a quicker pace, reduce costs, and improve overall customer service. But as partnerships become more complex, the business risk is increased. In Customer-focused Partnerships in a Global Market , an Economist Intelligen Read More...
Flexible Customer Data Integration Solution Adapts to Your Business Needs
Siperian's master data management and customer data integration (CDI) solutions allow organizations to consolidate, manage, and customize customer-related data.

benefits of customer retention  as they see the benefits of expanding their usage of CDI to include daily operations. Product Strengths Siperian's strengths are in its ability to match its offerings to an organization's business needs. In addition to offering three distinct hub styles, Siperian centers its offerings on the integration of an organization's CDI initiative with its overall data management strategy. This means that although Siperian focuses on providing solutions for a specific set of data, the vendor places importance on Read More...

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