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Service Productization
Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

berry plastics self service  - Competing Through Quality; Berry and Parasuraman; 1991 ²David Maister offers a useful framework describing the professional services lifecycle in his 1993 book, Managing the Professional Services Firm. Mr. Maister suggests that service offerings become commodities over time, and that firms must manage the lifecycle differently than product firms since the people delivering professional services themselves can be thought of as the products. Searches related to Service Productization : productization Read More...

Good Customer Service Is Simple
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

berry plastics self service  customer service,customer expectations,business processes,customer service tips,improve customer service,definition of customer service,customer service skills,business process management,quality customer service,customer service training,customer service expectations,business process modeling,good customer service,excellent customer service,business process design Read More...
Human Resources (HR)
Human Resources encompasses all the applications necessary for handling personnel-related tasks for corporate managers and individual employees.  Modules will include Personnel Management, ...
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Documents related to » berry plastics self service


Case Study: Diamond Plastics
Diamond Plastics has a nation-wide network of PVC pipe manufacturing facilities. After years of customizing its financial software, the company was unable to upgrade to newer versions. The existing system also could no longer accommodate the company’s continued growth. Needing a new accounting and business management system, Diamond chose to implement Microsoft® Dynamics AX. Find out about the near-flawless transition.

berry plastics self service  Case Study: Diamond Plastics Case Study: Diamond Plastics Source: Microsoft Document Type: Case Study Description: Diamond Plastics has a nation-wide network of PVC pipe manufacturing facilities. After years of customizing its financial software, the company was unable to upgrade to newer versions. The existing system also could no longer accommodate the company’s continued growth. Needing a new accounting and business management system, Diamond chose to implement Microsoft® Dynamics AX. Find out about Read More...
Differing Plastics Flavors
There is no one process used when manufacturing plastic products, since manufacturing methods depend on the final product. Indeed, products range from injection molding and plastic extrusion, to extrusion blow molding, injection blow molding, stretch blow molding, and thermoformed plastics.

berry plastics self service  Differing Plastics Flavors Differing Plastics Flavors P.J. Jakovljevic - September 6, 2006 Read Comments Introduction Plastics products in 2002 ranked fourth among the top manufacturing industry groups in shipments—behind only motor vehicles, petroleum refining, and electronic components and accessories. Comparative growth rates suggest that productivity in plastics manufacturing grew about 1.2 percent per year from 1980 to 2002, which was almost equal to the productivity growth rate achieved by Read More...
Digital Business Service Providers Series: Market Overview
Today’s Digital Business Service Provider (DBSP) market is a complex of interrelated services and provider capabilities. This article traces the history of the service providers, and explains how each arose at points when markets developed around particular core technologies. The historical evidence suggests something about future planning for new technologies and developments.

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The Hidden Traps of HRMS Software as a Service
Human resource management systems (HRMS) and payroll vendors are entering the software as a service (SaaS) market en masse. Though much as been written about the benefits of SaaS, only now are the short and long term ramifications of SaaS being discussed. As long as the purchaser is fully informed, then a decision can be made that best meets the needs of the enterprise.

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Customizing Agile for a Service Business
The common agile processes such as Scrum require some customization to function in a service business, where real-time estimates, hard due dates, and hourly billing are the norm. This case study examines how Vanteon customized its agile process to fit its business model while maintaining the flexibility and transparency normally associated with agile development.

berry plastics self service  agile,agile process,agile service Read More...
Differentiation through Service Excellence
With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer satisfaction. While revenue is flattening for many product businesses, service income is increasing. Find out how integrating business processes and customer relationship management (CRM) data can help you deliver new service offerings and improve the customer experience.

berry plastics self service  service excellence human resources,customer relations strategy,customer service excellence,crm customer relations management,customer relationship management crm software,data mining customer relationship management Read More...
Generating Revenue from Service
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including Sales. This integration of what, historically, has been treated as very separate parts of the organization, provides the opportunity to rethink existing operational mechanisms.

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Managed Service Programs
Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology teams must take end-to-end responsibility for service execution and operation so that users can focus on their core business and not worry about the engine running behind their organization. This paper provides insight into managed service projects and suggests some project management practices for improved service.

berry plastics self service  Project Management,managed service program,IT incident management,IT risk management,IT stakeholders management Read More...
service-public.fr Case Study (français)


berry plastics self service  AFS@Web,service-public.fr,Antidot Finder Suite,AFS,données,intégration,des listes d'index,moteur de recherche,search engine,Antidot,solutions de navigation,information,indexing,indexation Read More...

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