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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 best buy rebate center


Addressing Channels and the Low-End Market
Microsoft announced plans to increase resources and provide new tools and offerings for MBS independent software vendors (ISV) and value-added resellers (VAR

best buy rebate center  dispute Microsoft's brand equity, Best could find its consumer product equivalent in the ACT! contact management product, which has long been beloved by the salespeople who use it. Ever since Microsoft failed to buy Intuit a decade ago, it has many times gone after Intuit's core markets, but with limited success. For example, Microsoft Money competes with Intuit's Quicken in the personal finance market, but it has not replaced it despite coming free, bundled with Office. And Microsoft has made several

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Fundamentals of Managing the Data Center Life Cycle for Owners


Just as good genes do not guarantee health and well-being, a good design alone does not ensure a data center is well built and will remain efficient and available over the course of its life span. For each phase of the data center’s life cycle, proper care and action must be taken to continuously meet the business needs of the facility. This paper describes the five phases of the data center life cycle, identifies key tasks and pitfalls, and offers practical advice to facility owners and management.

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6 Success Factors for a Best-Run Marketing Organization


In the white paper six success factors for a best-run marketing organization, you'll learn that in order to build a successful marketing operation ...

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IT administrators need to simplify both complex and routine tasks to deliver increasing value with limited resources. Data center automation can help minimize the duties associated with maintaining the existing infrastructure. Learn about a solution that can enable automated batch processing for more efficient operations, and integrate the diverse application and platform environments often found in today’s data centers.

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Social Media and Your Call Center: Three Lessons Every Call Center Manager Should Learn and Apply


Online services like Facebook and Twitter are rewriting the rules on customer service. Complaints that once would have stayed at the water cooler are now broadcast effortlessly by consumers. And because these comments are searchable and permanent, they are extraordinarily powerful. This paper presents three important lessons for every executive that oversees a call center. Download now to learn what they are and how to apply them.

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Maximizing the Savings of Call-center Multisourcing While Protecting Service Levels


Are you moving to call-center multisourcing to save money? Did you know that many multisourced agents use varied and unreliable systems? This leads to unavailable agents and, consequently, long waits for your customers. Are all call centers like this? No. Call centers using a common hosted platform share tools and unify agent management, resulting in answered calls and positive customer experiences

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Best-of-Class Financial Systems: an Alternative to ERP


In Best-of-class Financial Systems: An Alternative to ERP, find outhow a best-in-class financial system might deliver all the functionalityyou real...

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How to Define Your Next Generation Contact Center Strategies


A contact center is a mission-critical component of any organization’s operations—regardless of who they service. Yet stakeholders often remain dissatisfied with its performance. In the past, contact centers benefited from advances in information and technologies, yet many companies struggled to determine how they could take advantage of these benefits. Find out how embracing both old and new technologies today can work.

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E-Policy Best Practices


This business guide by ePolicy Institute and EdgeWave Inc. provides best-practices guidelines for developing and implementing effective workplace e-policies, and in the process, creating clean, compliant, safe and secure electronic communications that are less likely to trigger a workplace lawsuit, regulatory investigation, security breach, or other electronic disaster.

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Case Study: Trillium Health Center


For Trillium Health Center, one of Canada’s largest community hospitals, getting the right information to the right people at the right time is essential to providing the best patient care. But the center’s dashboard system was not providing the needed insight. With Cognos, the center developed an initiative to integrate all data for faster, more accurate information. Learn more about the strategy and the benefits.

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To help organizations understand their current state and plan for managing quality, LNS Research covers a quality management research study of more than 1,000 manufacturing organizations to identify best practices in organizational change, business process redesign, and technology evaluation.

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