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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 best buy rebate center


Addressing Channels and the Low-End Market
Microsoft announced plans to increase resources and provide new tools and offerings for MBS independent software vendors (ISV) and value-added resellers (VAR

best buy rebate center  dispute Microsoft's brand equity, Best could find its consumer product equivalent in the ACT! contact management product, which has long been beloved by the salespeople who use it. Ever since Microsoft failed to buy Intuit a decade ago, it has many times gone after Intuit's core markets, but with limited success. For example, Microsoft Money competes with Intuit's Quicken in the personal finance market, but it has not replaced it despite coming free, bundled with Office. And Microsoft has made several

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Bolstering the Call Center with Service Resolution Management Processes


Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

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SalesLogix and ACT! Officially Branded As Best Software


Having garnered a powerful broad enterprise applications portfolio, Best Software is challenging the competition and telling the market it will not easily be overlooked.

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Best Practices in Complex Equipment Manufacturing, Sales, and Service


Best practices in technology can help manufacturers of complex products and equipment get their offerings to market more quickly and profitably by enabling them to become more cost effective and efficient. But there are still challenges to be overcome, due to product life cycle complexity. Discover the best practices that can help you make the product and make it right, on time, and within budget—while making a profit.

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The Importance of Data Representation: Best Practices in Creating a Usable Report


A good report doesn’t just show the conclusions you want it to. The best report is one that contains the data you need and facilitates making vital decisions based upon that data. But what exactly constitutes a usable report? This white paper covers the key features of a usable report: accuracy, completeness, relevance, visual interest, timeliness, and clarity.

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HR Best Practices: Delivering Strategic Value to the Enterprise


To manage the workforce appropriately, human resources (HR) needs to implement consistent, integrated, and flexible processes and systems. By establishing best practices that are supported with technology, HR can achieve greater efficiency (by reducing the burden of handling administrative tasks) while delivering strategic value (by equipping managers with the right information at the right time) to the organization.

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Classification of Data Center Infrastructure Management (DCIM) Tools


Data centers today lack a formal system for classifying infrastructure management tools. As a result, confusion exists regarding which management systems are necessary and which are optional for secure and efficient data center operation. This paper divides the realm of data center management tools into four distinct subsets and compares the primary and secondary functions of key subsystems within these subsets. With a classification system in place, data center professionals can begin to determine which physical infrastructure management tools they need—and don’t need—to operate their data centers.

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Business Application Research Center


Business Application Research Center (BARC) is a software industry analyst firm. BARC’s specializations include data management and business intelligence. The company also organizes conferences and runs seminars.

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Essential Elements of Data Center Facility Operations


Seventy percent of data center outages are directly attributable to human error according to the Uptime Institute’s analysis of their “abnormal incident” reporting (AIR) database. This figure highlights the critical importance of having an effective operations and maintenance (O&M) program. This paper describes unique management principles and provides a comprehensive, high-level overview of the necessary program elements for operating a mission critical facility efficiently and reliably throughout its life cycle. Practical management tips and advice are also given.

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Best Practices in Extending ERP: A Buyer’s Guide to ERP versus Best-of-breed Decisions


The trade-off between best-of-breed functionality and ease of integration is no longer so simple. Enterprise resource planning (ERP) software continues to expand, blurring the boundaries of core ERP functionality. The three essential factors to consider in ERP versus best-of-breed decisions are functionality, integration, and the ability to upgrade. Find out the questions you need to ask when considering an ERP extension.

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Fundamentals of Managing the Data Center Life Cycle for Owners


Just as good genes do not guarantee health and well-being, a good design alone does not ensure a data center is well built and will remain efficient and available over the course of its life span. For each phase of the data center’s life cycle, proper care and action must be taken to continuously meet the business needs of the facility. This paper describes the five phases of the data center life cycle, identifies key tasks and pitfalls, and offers practical advice to facility owners and management.

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