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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 best customer service support software


Software as a Service for Customer Relationship Management and Sales
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by offering services for inventory and

best customer service support software  functions they provide, how best to deliver those capabilities, and what approaches they should take towards the channel. Ensuring recurring revenue comes with a caveat: the business model must be readjusted. This, however, is not only because the piece of the pie that resellers take may be smaller than they have become accustomed to through licensed software on the customer sites. It is because a paradigm shift must occur for the model to be viable. Value-added resellers (VARs) will now have to focus

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » best customer service support software

Integrating Customer Relationship Management through Software As A Service


The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated business suites like NetSuite standalone solutions like salesforce.com, are heeding the demand for software as a service, but they are approaching the market with very different market strategies.

best customer service support software  industry-specific applications, and beyond. Best of all, it will make finding and installing new on-demand applications as easy as downloading a song or buying a book on-line. The third approach to CRM application integration is to use the tools provided by the CRM vendor for customizing, extending, and integrating its application with other third-party or legacy business applications. These tools typically include tools for customizing the database, form views, and reports; Java applets and Active X Read More

Moxie Software-Promoting Social and Multichannel Customer Service


Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer” can be heard—it gives organizations the ability to respond quickly and effectively to build customer loyalty and satisfaction by connecting customers with the right people in organizations at the right time. As part of the push to focus on

best customer service support software  knowledge platform and providing best-in-class multichannel customer service and sales solutions is the core of Moxie. Moxie Product Marketer Adds More Flavor To zoom in into some of the aforementioned observations, we recently spoke to David Lowy, vice president of product management at Moxie Software. In this role, David leads the strategic product direction and oversees global product management to deliver industry-leading product releases. TEC: What is your ideal customer profile? DL: Our customer Read More

Support and Maintenance: No Longer the Software Industry's "Best Kept Secret"?


Support and maintenance (S&M) contracts mean very different things to vendors and to users. With user enterprises' growing awareness of how these S&M agreements affect their bottom lines, vendors need to reassess their pricing and value proposition strategies.

best customer service support software  other industries. For example, Best Buy , the consumer goods retailer, offers two types of maintenance contracts: a service repair contract and a service replacement contract. The service repair contract promises only to fix the product the customer bought. The service replacement contract means that, for the life of contract, the consumer can bring in the product and have it replaced with a brand new one—no questions asked. This latter policy is logically much more expensive, and it costs about 1020 Read More

Enterprise Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses?


In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However, a trend has recently emerged where software vendors are now offering software-as-a-service business models for ERP implementation to even the smallest organizations.

best customer service support software  of deciphering which solutions best suit their needs. Everywhere one turns, a services component is incorporated into the latest and greatest offering pitched by ERP vendors. For many vendors targeting the enterprise market, service-oriented architecture (SOA) is the technology of choice; for those targeting the SMB market, software as a service (SaaS) is the technology of choice. These new approaches to selling ERP solutions are claimed to be more efficient, affordable, and simpler ways to reduce costs Read More

Busting the Myth of Commoditized Software Markets with the New TEC Focus Indicator


The new TEC Focus Indicator is a concrete way to start gauging the real functionality, competitive differentiators, and focus of enterprise software products. Learn how you can use the TEC Focus Indicator for insight into the functional competitive differentiators of particular enterprise software products against what's available on the market.

best customer service support software  the Myth of Commoditized Software Markets with the New TEC Focus Indicator If you're in the early phases or even in the midst of a software selection project, I assume you've read industry analyst prestidigitations, squared those up with vendor posturing, and lent an ear to various experts. Those efforts might help you figure out whether the products you're considering buying and eventually implementing actually do what you need, but the new TEC Focus Indicator ( TEC FI ) is a concrete way to start Read More

Software Evaluation and Software Selection


Organizations are surrounded by ambiguity when making their implementation decisions. Accurate and relevant criteria that are properly weighed against an enterprise’s needs, what-if scenarios, and supporting graphics and reports are essential when making a software selection.

best customer service support software  using spreadsheets. Despite the best efforts of spreadsheet designers, the choice between providing flexibility and ease-of-use to evaluators and clients while maintaining integrity by protecting fields can lead to risky trade-offs in spreadsheet design. Spreadsheets can neither be easily adjusted nor effectively analyzed to give reasonable results. Spreadsheets are also notorious for propagating calculation errors: formulae used to measure criteria are often hidden, causing errors when cells are moved Read More

Mainsaver Software


Mainsaver Software (formerly JB Systems) is wholly owned by the privately held Ameritege Technology Partners, LLC. Mainsaver develops enterprise asset management (EAM) software, and provides the services and tools for power generators, consumer manufacturers, municipalities, ports, and facilities management organizations. The company's professional services help integrate business processes across corporate applications, geographies, and topologies. Mainsaver Software is based in San Diego, California, USA.

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Enterprise Software Selection Guide


Selecting an enterprise software solution takes time, energy, and resources. During the selection process, vendors present their products and services in the best possible light, leaving you to separate real functionality from marketing hype. In this guide, you’ll discover a three-phase methodology for objectively researching, evaluating, and selecting the best software solutions for your company.

best customer service support software  and services in the best possible light, leaving you to separate real functionality from marketing hype. In this guide, you’ll discover a three-phase methodology for objectively researching, evaluating, and selecting the best software solutions for your company. Read More

Is Your Customer Strategy Aligned with Customer Experience


As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based differentiation (EBD) and remain competitive. This creates unique challenges while implementing a customer relationship management (CRM) strategy in multidepartment organizations with numerous customer touch points. This white paper aims to enable CRM strategy.

best customer service support software  Your Customer Strategy Aligned with Customer Experience As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based differentiation (EBD) and remain competitive. This creates unique challenges while implementing a customer relationship management (CRM) strategy in multidepartment organizations with numerous customer touch points. This white paper aims to enable CRM strategy. Read More

On-premise to On-demand: The Software as a Service Opportunity for Independent Software Vendors


Predictions of the death of software are overstated. In reality, businesses are becoming more reliant on technology, not less. What’s changing, however, is the number of options available for managing, delivering, and paying for software applications. Many independent software vendors recognize the benefits of offering software as a service--a delivery alternative that can present long-term benefits for all parties.

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Lilly Software Visualizes Its eBusiness Offering, NOW


With its prudent 'wait-and-see' approach, Lilly Software has been rounding up its VISUAL product suite and remains in the high pole position for the SME market race.

best customer service support software  Software Visualizes Its eBusiness Offering, NOW Lilly Software Visualizes Its eBusiness Offering, NOW P.J. Jakovljevic - November 14, 2001 Event Summary  On October 16, Lilly Software Associates ( LSA ) (www.lillysoftware.com), a privately held enterprise applications provider for small and medium sized manufacturing and distribution enterprises, announced VISUAL eBusiness™ version 3.0 , the latest release of its online solution designed to help businesses streamline processes, improve Read More

Perfect Software


Located in Arcadia, California (US), Perfect Software has been supplying personal computer (PC) and Application System 400 (AS/400) custom accounting software to small to medium size businesses for over 20 years. Perfect Software is an IBM Partner in Development.

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A Software-as-a-service Primer for Independent Software Vendors


Unlike many over-hyped technology trends of the past, software-as-a-service (SaaS) is producing real business benefits for organizations of all sizes across nearly every industry. This primer outlines how independent software vendors (ISVs) must respond to these realities in order to meet the changing needs of their customers, employees, and business partners; and ensure their long-term viability and competitiveness.

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Argos Software


Argos Software develops, markets, and supports PC-based financial and management accounting software designed around the requirements of specified industries: transportation/trucking, railroads, warehousing and logistics, distribution, nursery and greenhouse, landscaping, agribusiness, service, brokers, mining, manufacturing, and others. The main product is ABECAS® : Activity Based Enterprise Cost Accounting System

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