Multichannel retailers must be able to flawlessly execute a full range of services to engage, transact, and fulfill on Web placed orders. Hence, most successful multichannel retailers of today had to either build a complete set of the services in-house or outsource some or all of them.
best in class b2b retention companies
to absorb even more Best Buy goods and services. There are indications that this multichannel customer focus has resulted in a market share increase in fiscal 2004, driven by growth in computers, digital televisions, imaging and entertainment software. These are all the high-end, configurable, service-rich products that the retailer's new strategy depends on. Results depend on a supply chain that delivers products and information as needed, and as promised. Cross-channel promotions, Web self-service and