-
Abstract:
In less than six months, RxAmerica was able to respond to unprecedented call volume—primarily from seniors seeking information
on the US Medicare prescription drug program—by increasing their service representative population by more than 500 percent,
and by opening 6 new call centers. The cornerston (...)
Excerpt related to
best ivr:
Enterprise Saves Over $1 Million on Sophisticated Call Routing to Nine Locations. Source: UCN. Document Type: White Paper
Description ...
Published:
2010-03-11
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Abstract:
Become an expert of IP telephony. Read this whitepaper.Free download! Calculating the total cost of ownership (TCO) of an
Internet protocol (IP) telephony system is complicated. And you need to know the return on investment (ROI). But knowing the
TCO doesn’t make it easy to figure out the ROI—because (...)
Excerpt related to
best ivr:
... Focus PBX IP, PBX System, VoIP PBX, Voice Over IP, Best PBX, IP ...
The IVR (interactive voice response) and ACD (automatic call distribution) features of IP phone ...
Published:
2010-03-11
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Abstract:
DUNKIN' DONUTS. Download Free Guide on DUNKIN' DONUTS. Daniel Mourand, CEO, chose Microsoft Great Plains sofware and, today,
he does not regret his decision. (...)
Excerpt related to
best ivr:
... "To do this," explains Martin Dufour, "we had to set up a wireless IVR
(interactive voice response) system operating on a cellular network so the truck driver ...
Published:
2010-03-11
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Abstract:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive
voice response (IVR) systems, or an agent who doesn’t (...)
Excerpt related to
best ivr:
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your
Call Center Feedback. ...
Published:
2010-03-11
-
Abstract:
Become an expert of IP telephony. Read this whitepaper.Free download! Calculating the total cost of ownership (TCO) of an
Internet protocol (IP) telephony system is complicated. And you need to know the return on investment (ROI). But knowing the
TCO doesn’t make it easy to figure out the ROI—because (...)
Excerpt related to
best ivr:
... Focus PBX IP, PBX System, VoIP PBX, Voice Over IP, Best PBX, IP ...
The IVR (interactive voice response) and ACD (automatic call distribution) features of IP phone ...
Published:
2010-03-11
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Abstract:
Customer Focused Self-service: Building the Balanced Business Case.Solutions and Other Documents to Characterize Your Purchase,
In Relation To Customer Focused Self-service. Countless customers are engaging in self-service, in the process helping companies
save millions by deflecting service interactions (...)
Excerpt related to
best ivr:
Customer Focused Self-service: Building the Balanced Business Case.Solutions and Other Documents to Characterize Your Purchase,
In Relation To Cust...
Published:
2010-03-11
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Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
best ivr:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
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Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM. (...)
Excerpt related to
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CRM itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and mea...
Published:
2001-10-12
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Abstract:
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions. Get Free Templates Related To Voice Self-Service
and Customer Interactions. Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves
the speed, consistency, and convenience of informatio (...)
Excerpt related to
best ivr:
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions. Get Free Templates Related To Voice Self-Service
and Customer Int...
Published:
2010-03-11
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Abstract:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all
but the largest businesses to justify. But today that pict (...)
Excerpt related to
best ivr:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Un...
Published:
2010-03-11
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Abstract:
Now that you have planned and assessed your new system, it’s time to explore the next phase of the integration process: design
and pre-deployment testing. Part 4 of this 4-part e-book series provides a basis for the exploration of network design. In
addition, it includes a report card that will help yo (...)
Excerpt related to
best ivr:
The Definitive Guide to Successful Deployment of VoIP and IP Telephony— Chapter 4. Source: PROGNOSIS. Document Type: White
Paper ...
Published:
2010-03-11
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Abstract:
Chapter 2 of this 4-part e-book explores the Internet protocol telephony (IPT) life cycle, and discusses how understanding
the key phases of this packet-based system can increase implementation success. By harnessing your knowledge about this system's
natural rhythms, you will begin to establish key conc (...)
Excerpt related to
best ivr:
The Definitive Guide to Successful Deployment of VoIP and IP Telephony— Chapter 2. Source: PROGNOSIS. Document Type: White
Paper ...
Published:
2010-03-11
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Abstract:
Turn the Internet into a Strategic Sales and Interaction Channel. Reports and Other Software to Use In Your System and to
reach a Strategic Sales and Interaction Channel. With the emergence of the Internet, the business environment has changed
for many organizations, and will change to an even greater ext (...)
Excerpt related to
best ivr:
Turn the Internet into a Strategic Sales and Interaction Channel. Reports and Other Software to Use In Your System and to
reach a Strategic Sales a...
Published:
2010-03-11
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
best ivr:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
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Abstract:
PeopleSoft has joined the elite group of vendors that can deliver a majority of the components of a complete e-business framework.
If one considers all aspects of a CRM or SCM evaluation, PeopleSoft has earned the license to be evaluated along with market
leaders. (...)
Excerpt related to
best ivr:
PeopleSoft has joined the elite group of vendors that can deliver a majority of the components of a complete e-business framework.
If one consider...
Published:
2001-06-27
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Abstract:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide.
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact
center solution, your company can boost revenues, retain cu (...)
Excerpt related to
best ivr:
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's
Guide. A call center can be so...
Published:
2010-03-11
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Abstract:
Enterprise PBX Buyer's Guide : Features and Services That Matter. Reports and Other Complex System to Use In Your Organization
Related to an Enterprise PBX Buyer's Guide. The reasons most enterprises upgrade to an IP PBX system range from wanting to
replace outdated equipment, to saving money, to adding n (...)
Excerpt related to
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Enterprise IP PBX Buyer's Guide: Features and Services That Matter. Source: VoIP-News. Document Type: Checklist/Guide
Description:
Published:
2010-03-11
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Excerpt related to
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... s Solution Frameworks that offer pre-built configurations and industry best practices
and ... based call center and an interactive voice response (IVR) unit based ...
Published:
2009-06-30
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Abstract:
10 Principles for Knowledge Management Success. Search for Software and Other Documents for Your Project and Knowledge Management
Success. Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative.
KM is not a technology or set of methodologies, but (...)
Excerpt related to
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10 Principles for Knowledge Management Success. Search for Software and Other Documents for Your Project and Knowledge Management
Success. Knowledg...
Published:
2010-03-11
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Abstract:
Get SMB Phone Systems Buyer's Guide from Focus.Free whitepapers by Technology Evaluation Centers (TEC). If you are a small
to medium business (SMB) looking to purchase a business phone system, you’ve no doubt discovered that buying one is not easy.
You must quickly identify your specific needs before yo (...)
Excerpt related to
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Get SMB Phone Systems Buyer's Guide from Focus.Free whitepapers by Technology Evaluation Centers (TEC). If you are a small
to medium business (SMB)...
Published:
2010-03-11