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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 best self feedback request form


Customer Focused Self-service: Building the Balanced Business Case
Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many

best self feedback request form  how it may be best designed and deployed in order to realize the promised payback. Those benefits—the crux of the business case—have traditionally focused upon the expense of customer support and the potential opportunity to reduce it by $10 or more per incident.vii Yet, building a balanced business case for self-service encompasses much more than transactional considerations. When done right, it begins with a customer experience perspective and seeks to maximize the entire stream of

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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It’s About Process (or The Ability to Be Responsive)


Because business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes across organizations, particularly larger ones. TEC analyst PJ Jakovljevic takes you on a guided tour through workflow automation—or business process management (BPM)—and shows how these solutions can help ensure standardized adoption of processes, with highlights on several key BPM vendors.

best self feedback request form  the software solution or best practice will not be adopted consistently by all employees at the company. How can one then build processes into enterprise applications so that users won't need to, time and again, rely on manual (pedestrian) methods of communication to inform others of changes, increasing the risk that many issues will fall through the cracks? Introducing Workflow Automation To that end, a built-in or an external standalone add-on tool (or capability) that can be used to solve the process Read More

Employee Performance Management: Making It a Reality in Your Organization


Over 90 percent of human resources (HR) professionals rate employee performance management (EPM) as a top priority. Yet considerably fewer have EPM systems deployed within their organizations, mostly because of concerns about presenting a persuasive case for such projects to executive management. However, a structured approach to selecting, planning for, and implementing an EPM solution can help alleviate those concerns.

best self feedback request form  benefits performance management | best practices performance management | business management | business metrics | business objects performance management | business objects reporting | business performance | business performance management | business performance management software | business process improvement | business process management | business process management software | business process software | business project management software | business requirements | business software | business Read More

Customer Relationship Management Strategies Part Two: Creating Your Strategy


CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate for lack of skills.

best self feedback request form  the product but with best practices and industry standards. Avoid using sales people to help you develop requirements. Instead, ask for someone with functional knowledge to help guide you through the implementation process. Key business users : Should participate in brainstorming meetings and joint application development sessions (JADS) to create effective use cases, and to write scenario-based test scripts. This type of test script is based on a user's daily workload and not a some vague functional Read More

Running and Optimizing the Business of IT: The SAP Best-practices Approach


IT has long been seen as one of the best ways to address the challenges of the business environment. Yet the complexity and rigidity of IT infrastructure keep IT from fully serving the business. IT could better help serve your customers and reduce business costs if it were provided as a service. Find out more about IT service management standards and best practices, with a focus on SAP’s approach to IT optimization.

best self feedback request form  Article | Change Management Best Practices | Change Management Categories | Change Management Communication | Change Management Control | Change Management Documents | Change Management Experience | Change Management Forms | Change Management Framework | Change Management Implementation | Change Management Issues | Change Management Lead | Change Management Learning | Change Management Manager | Change Management Methodology | Change Management Model | Change Management Models | Change Management Read More

Best Practices for Using Excel as a BI Tool


Like its Microsoft Office cousins, Word and PowerPoint, Excel is de rigueur software in businesses around the world. And in offices that lack a formal business intelligence (BI) solution, Excel often becomes the go-to tool for compiling and analyzing business data In this guide, John Wilson, CEO of Claim Insights, and other Focus Experts offer top tips and best practices for using Excel as a business intelligence tool.

best self feedback request form  offer top tips and best practices for using Excel as a business intelligence tool. Read More

Best Software Delivers More Insights To Its Partners (As Well As To The Market)


Several months after having unveiled its 'customer and/or partner for life' strategy blueprint at the end of 2002, Best Software recently organized its first annual Insights 2003 conference and briefed its partners on the actual steps of executing its strategy to prop itself up against the inevitable face-off against Microsoft Business Solutions.

best self feedback request form  Edwards and Oracle drama, Best Software , Inc., one of the leading incumbent providers of integrated accounting, business management, HR/payroll and fixed asset solutions for small and mid-sized companies in North America, and a subsidiary of UK-based The Sage Group plc (LSE: SGE.L), one of the leading providers of business management software for mid-sized companies worldwide, with annual sales of $870 million and 3.1 million customers worldwide, organized its first annual Insights 2003 conference for Read More

Building and Managing Self-adopting Teams


To gain a market advantage, today’s software development managers must determine how to deliver feature-rich, high-quality applications quickly and iteratively. To manage the complexity inherent in software development projects, agile development methods rely on self-organizing teams and tight deadlines. Learn how agile development can help your team deliver working products and continuously adjust to business needs.

best self feedback request form   Read More

You’re Laying Off Your Best Problem-solvers


Companies initiating layoffs in response to market problems tend to focus on retaining “high-potential” people. Unfortunately, human resources (HR) departments’ definition of “high-potential” often leaves out a company’s best problem solvers. A better approach is to put your most talented employees to work solving the problems facing your company. Find out how to identify your best problem solvers and help them thrive.

best self feedback request form  Laying Off Your Best Problem-solvers Companies initiating layoffs in response to market problems tend to focus on retaining “high-potential” people. Unfortunately, human resources (HR) departments’ definition of “high-potential” often leaves out a company’s best problem solvers. A better approach is to put your most talented employees to work solving the problems facing your company. Find out how to identify your best problem solvers and help them thrive. Read More

Best Practices in Mobile Workforce Management


How can you address the full lifecycle of mobile workforce management and continuously achieve your operational goals? Keep in mind these best practices in planning, executing, and monitoring.

best self feedback request form  Keep in mind these best practices in planning, executing, and monitoring. Read More

Saleslogix CRM Best Practices Guide


Find out in the saleslogix CRM guidebook by nucleus research, a leading research analyst firm.

best self feedback request form  CRM Best Practices Guide SalesLogix is a popular mid-market customer relationship management (CRM) solution that can grow your business by helping you acquire new customers and expand your existing accounts. Its relatively low cost and rapid deployment time means you can quickly enjoy the benefits of increased sales and profits. But how can you use SalesLogix CRM to your maximum advantage? And what are the best practices associated with it that you can pick up and profit from? Find out in the Read More

The Best ACT! Is Still to Come


After a long history as a contact management and relationship tracking tool, ACT! 2005, is expanding to offer more sales force automation features for small to midsize businesses. Now available in a workgroup version, it offers new templates, enhanced opportunity management, additional security, contact record permissions, group scheduling features, and new quote generation functionality. Technical improvements include an SQL database and a complete .NET platform positioning ACT! for total Internet accessibility. The balance of power will surely shift in the competitive landscape as ACT! 2005 covers SME CRM areas currently marked by competitors such as Goldmine and MS CRM.

best self feedback request form  Best ACT! Is Still to Come Event Summary Anyone involved in sales during the eighties would surely remember ACT! as the crucial contact management tool. The competition was fuzzy until the dawn of customer relationship management (CRM) when vendors appeared offering new packaged applications that included contact management, marketing automation, sales force automation, and call center management. Now, more than a decade later, the odds dictated that ACT! should have been overshadowed and its market Read More

Prepackaged SAP Best Practices-Are They for You?


SAP Best Practices are a series of fixed-scope, pre-defined packages of software and services solutions designed to address the demands of midsize enterprises in multiple industries. Are they right for you?

best self feedback request form  SAP Best Practices-Are They for You? Introduction In October of 2005, SAP released twenty-eight new versions of SAP Best Practices , its series of fixed-scope, predefined packages of software and services. These prepackaged solutions address the demands of midsize enterprises in diverse industries. However, are they right for you? SAP claims that the preconfigured offerings are enhanced with new tools designed to help customers achieve faster implementation times and higher business flexibility Read More

Best Practices for Microsoft SharePoint Server Application Deployments


Discover the best way to optimize Microsoft Office 2007 SharePoint Server applications and reduce network costs. Learn how download times of commonly accessed documents across a wide area network can be reduced from over four minutes to less than one second. In extreme scenarios (with user response times in excess of 10 minutes), find out how you can reduce the workflow wait down to 15 seconds!

best self feedback request form  Application Deployments Discover the best way to optimize Microsoft Office 2007 SharePoint Server applications and reduce network costs. Learn how download times of commonly accessed documents across a wide area network can be reduced from over four minutes to less than one second. In extreme scenarios (with user response times in excess of 10 minutes), find out how you can reduce the workflow wait down to 15 seconds! Read More

Best Practices in Complex Equipment Manufacturing, Sales, and Service


Best practices in technology can help manufacturers of complex products and equipment get their offerings to market more quickly and profitably by enabling them to become more cost effective and efficient. But there are still challenges to be overcome, due to product life cycle complexity. Discover the best practices that can help you make the product and make it right, on time, and within budget—while making a profit.

best self feedback request form  Manufacturing, Sales, and Service Best practices in technology can help manufacturers of complex products and equipment get their offerings to market more quickly and profitably by enabling them to become more cost effective and efficient. But there are still challenges to be overcome, due to product life cycle complexity. Discover the best practices that can help you make the product and make it right, on time, and within budget—while making a profit. Read More