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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 best telecom processes


6 Ways You Can Benefit from Telecom Expense Management
A national health insurance company’s spreadsheet-based telecom management process was leading to time and money wasted as staff tried to make up for lack of

best telecom processes  and services in use. Best practices include implementing telecom expense management packages. Telecom Expense Management (TEM) is the integration of knowledge and technology to create the tools and processes that manage, control and forecast the costs and expenses associated with enterprise voice, data and wireless networks. In this context knowledge refers to a expertise in performing network audits, resolving vendor billing problems, identifying the most cost effective service alternatives, negotiating

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Warehouse Management Systems (WMS)

A warehouse management system (WMS) should provide database and user-level tools in order for a company to optimize its storage facilities while at the same time providing user level task direction and activity support. The WMS should enable warehouse operators to optimize pick, put-away, and replenishment functions by employing powerful system logic to select the best locations and sequences. 

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Documents related to » best telecom processes

Telecom Re-invention: Optimizing the Online Customer Experience


As networks, devices, and media converge, telecom companies have increasingly complex catalogs of products and services on offer to customers who are, in turn, becoming more aware that they can switch to other providers. These companies need to find ways to effectively and consistently engage with customers to optimize the entire sales experience and capitalize on competing influences rather than losing out to them.

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Outsourcing Best Practices


It has become very common for start-ups to begin their entire product development by leveraging companies offshore. Once a long-haul possibility for large corporations with deep pockets, offshore outsourcing is now accepted as a natural phenomenon of business strategy for even the smallest of companies. Learn 10 best practices that can help you manage your next product engineering outsourcing (PEO) project.

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Sword Ciboodle-One More BPM-Centric CRM Provider


What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve the customer experience by improving customer-facing processes. TEC principal analyst P.J. Jakovljevic reviews the vendor’s key offerings and sits down with Ciboodle’s VP of product and market strategy to discuss the company’s challenges, strategies, and technologies.

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Vantaa Energy Chooses IFS Applications 8


IFS’ win streak from late 2012 seems to be flowing into 2013. On January 16, 2013, the global enterprise applications company announced that Vantaa Energy Ltd., one of Finland’s largest urban energy companies, has selected IFS Applications 8 to streamline its business processes. The Selection Rationale In September 2011, Vantaa Energy reportedly started to look for a new business

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Best-of-Breed Versus Complete CAD-PLM Suites: The Debate Rages On


The PLM world is currently witness to fervent debate on the most appropriate type of PLM/CAD software. Best-of-breed solutions offer the needed capabilities and hence integrate the necessary software modules as per the customer’s needs, whereas all-in-one CAD/PLM suites attempt a “one size fits all” approach. In his report, TEC principal analyst P.J. Jakovljevic provides his view on the intricacies of these two approaches.

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SalesLogix and ACT! Officially Branded As Best Software


Having garnered a powerful broad enterprise applications portfolio, Best Software is challenging the competition and telling the market it will not easily be overlooked.

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Europa Telecom Group


Europa Telecom Group (ETG) is a product and service company with offices located in London, Barcelona, Oslo, and Stockholm. In general, ETG provides resources and products for the following areas IT & CRM, thin-client software management systems, products and solutions, activity control system (ACS) products such as (ACS ERP and ACS-ERM), and wireless telecommunications. The company was founded in 2000 and is headquartered in London, UK.

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Durst Speeds Up Processes with Infor Distribution SX.e


Infor recently announced that Durst, an operator of the high-end plumbing fixture brand JACLO, has successfully implemented Infor Distribution SX.e. Durst uses two separate business divisions—decorative plumbing manufacturing and plumbing supply distribution, and with the built-in functionality of Infor Distribution SX.e, it will be able to more effectively manage both sectors of the business.

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Overall Equipment Effectiveness: Monitor and Improve the Effectiveness of Your Manufacturing Processes


Manufacturers looking to optimize production processes are turning to overall equipment effectiveness (OEE) measurement and analysis in order to reduce lost production time and improve performance. OEE sheds light on the percentage of production time that is truly productive, using the latest advances in sophisticated measurement and analysis tools. Discover how OEE can help you increase efficiency and profitability.

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Improving Profitability and Processes in Returns Management


Tellabs is a $1.3 billion (US) corporation that designs, manufactures, markets, and services optical networking, broadband access and voice quality enhancement. Tellabs was faced with a high volume and high cost product returns process. Improper documentation, lengthy processing times, and insufficient returns documentation was affecting customer service and limiting profitability. It worked with Click Commerce to implement their product returns application. The solution provides an efficient and transparent process, which allowed the business to be realigned for significant savings and improved customer satisfaction. The savings include reducing in-transit inventory by $1.76 million (USD) per month and reducing spare parts stocking levels from $7.5million to $1.9 million (USD).

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