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Software Functionality Revealed in Detail
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 bets practices crm analytics


Inside Look at the Success of Cloud Field Service Provider ServiceMax-Part 2
In part 1 of this blog post series, we took a look at a major player in the field service management (FSM) market ServiceMax. In what follows is a recent

bets practices crm analytics  we are hedging our bets with an HTML5 core, as these decisions are critical. Finally, we’ve placed a major bet on the Force.com platform, so obviously we want to see the platform grow and succeed and see many other vendors build their business in Force.com. Recommended Reading Navigating Between Service Management Scylla & Charybdis – Part 3 . April 1, 2010. One Vendor’s Mission to Make Service Businesses Click – Part 4 . April 4, 2011. The Magic Behind Planning and Executing (Optimal) Service

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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Infor Epiphany


Infor's CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your products and services and improves your bottom-line results. Infor CRM is comprised of the following key components: Marketing—delivers inbound and outbound marketing capabilities that streamline the campaign process and create real-time customer profiles which can be analyzed to identify high-impact offers at the moment of customer interaction. Sales—provides sales force automation and opportunity management capabilities that facilitate customer conversations by driving intelligence into every customer interaction. Service—serves as the foundation for personalized contact center operations, giving customer service representatives a unified view of customers across all existing systems and empowering them to shorten call times and resolve issues on the first call. Powerful real-time analytics drive personalized, customer-focused processes and offers, turning customer interactions into revenue opportunities across emails, phone calls, and web inquiries.  

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Accelerating Time to Value for Analytics with IBM Business Partners in Midsize Organizations


This Nucleus Research report describes how midsize firms can improve the scope and effectiveness of their business analytics deployments and shorten project cycle time by engaging with an IBM Business Partner for deployment and configuration.

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The Best Practices of Successful Manufacturers


Learn about them in the white paper best practices in complex equipment manufacturing, sales, and service.

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Better Business Outcomes with Business Analytics


In a survey conducted by IBM, 83 percent of CIOs identified business intelligence (BI) and analytics as a key part of their strategies to boost competitiveness. Find out how BI can increase the efficiency and effectiveness of core business processes, and contribute to the creation of high-performing “analytics-driven” organizations that outperform their peers.

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Analytics Software Suite


The complete suite of Angoss desktop and client-server software products – with big data and text analytics capabilities – delivers recommendations for actionable and effective sales-driven and risk mitigation business decisions.  

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Extending CRM Concepts in ERP Systems


If you're a manufacturer or distributor considering an enterprise resource planning (ERP) system with an integrated customer relationship management (CRM) application, you need to find out how far the "CRM concept" really extends to other elements of the ERP system, such as order frequency, buyer habits, specific customer invoicing requirements, etc. How vendors answer the eight crucial questions in this report will tell you what you need to know.

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Create an Intelligent Analytics Strategy for Your Organization


A good business analytics strategy can pay off. Learn how to grow and transform your organization with analytics and business intelligence (BI) in this newsletter, featuring new research from Gartner.

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Understanding New CRM Functionality: Approaches to Ensure a Well-planned Successful CRM Implementation


Why do some customer relationship management (CRM) implementations fail? The answer: companies’ lack of understanding of their current CRM environments, and of what areas need modification or improvement. Companies with a clear understanding of what they need from a CRM solution—as well as of what CRM means to their business—are more likely to succeed. To clinch that success, some key elements should be assessed first.

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Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM


For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these three modules in our CRM Evaluation Center were given equal weight and priority. In other words, no area of functionality was treated as being more important than any other.

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From Text to Business Insight: All about Enterprise Text Analytics


Text analytics automates the extraction of business value from Web sites and social media content, from e-mail and survey responses, to regulatory filings and corporate documents. These sources and others capture information from and about customers, prospects, products, companies, and competitors in human readable form. Download this white paper for a handy guide to understanding—and profiting from—enterprise text analytics.

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