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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 better service request letter


Cloud Computing Forecast—50% Chance of 483s! 3 Things You Should Do To Weather the Storm
And unfortunately, many casual users do not understand the full impact of their actions in the new computing frontier called the cloud. For those in life

better service request letter  the cloud being a better deployment model than on-premise. The report makes the case that “the approach for compliance in the cloud needs to be different. If done correctly, ‘compliance in the cloud’ can be far more efficient than any other means for providing compliant apps.” Microsoft also clearly states that its approach is ensuring quality of the platform, while it is the customer who is responsible for validating his or her application against the proper regulations. SuccessFactors (an SAP

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Inovis Delves into PIM by Snatching QRS Part Two: QRS Marketing


QRS believes that it adds value to its customers because it offers the products and services that companies need to connect, transact, collaborate, and differentiate themselves, ultimately driving overall business performance improvement and improved brand equity as measured through customer awareness, image, preference, and loyalty.

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Dealing with Global Trade Management Complexity


To optimally complete the global trade cycle, a business must automate, track, and provide visibility to the entire global trade management process to optimize its supply and distribution chains.

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The Future for an E-sourcing Solutions Builder


TradeStone will introduce several planning capabilities that bind existing sourcing and order execution functionality, and featuring significant enhancements to the Finance and Logistics modules, with the idea of fostering rapid adoption and deployment across expanding supply chains.

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IFS Aspires To Capture North American Market Against The Low Tide


IFS has been striving, and apparently succeeding, to shed its "ERP dark horse" aura and become a formidable competitor within the North American market. However, still undeveloped channel and market awareness, bundled with significant losses and likely retaliatory campaigns from incumbent vendors will present hurdles to be overcome.

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Application Visibility: The Root of Good Service Management


Information technology (IT) organizations have long struggled to understand and manage the services they provide. As service management has had to rely on applications to codify business processes, it entails an application-centric approach. Sophisticated application monitoring tools are just now becoming available that provide good visibility into IT services.

Riverbed Technology commissioned Forrester Consulting to conduct a study on IT service management—providing insight into application performance and the basis of good service management. Read up on the Forrester’s research data—and know how to attain complete visibility into your enterprise’s mission-critical applications and achieve robust service management execution.

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Customizing Agile for a Service Business


The common agile processes such as Scrum require some customization to function in a service business, where real-time estimates, hard due dates, and hourly billing are the norm. This case study examines how Vanteon customized its agile process to fit its business model while maintaining the flexibility and transparency normally associated with agile development.

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The State of Service Management


This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a recent survey) for 2012. It also reveals the performance benchmarks of leading service organizations, and divulges the strategic elements that contribute to best-in-class performance.

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Market Landscape Report: Field Service Management


If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report.

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Looking for a Better Way


Accounting firm Fox and Fiorino P.A. knew there had to be a better way to take care of billing. With most of its billing being entered manually, no real-time reporting was available to ensure accuracy. So in 2003, the company implemented BillQuick. With this automated time-keeping and billing solution, Fox and Fiorino has improved the quality of its information, reduced overtime, and increased revenues and cash flow.

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PTC and ServiceMax Partner for IoT-based Field Service Management Software


PTC recently announced a new partnership with ServiceMax to offer a connected (and thus smarter) field service management software solution with IoT capabilities. This combination should enable customers to initiate remote, predictive, and proactive service, rather than traditional reactive "fire-fighting" service.

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