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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 better service request letter


Cloud Computing Forecast—50% Chance of 483s! 3 Things You Should Do To Weather the Storm
And unfortunately, many casual users do not understand the full impact of their actions in the new computing frontier called the cloud. For those in life

better service request letter  the cloud being a better deployment model than on-premise. The report makes the case that “the approach for compliance in the cloud needs to be different. If done correctly, ‘compliance in the cloud’ can be far more efficient than any other means for providing compliant apps.” Microsoft also clearly states that its approach is ensuring quality of the platform, while it is the customer who is responsible for validating his or her application against the proper regulations. SuccessFactors (an SAP

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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IFS Aspires To Capture North American Market Against The Low Tide


IFS has been striving, and apparently succeeding, to shed its "ERP dark horse" aura and become a formidable competitor within the North American market. However, still undeveloped channel and market awareness, bundled with significant losses and likely retaliatory campaigns from incumbent vendors will present hurdles to be overcome.

better service request letter  ). One should expect better financial performance in the future given the winding down of R&D expense and increased internal control and discipline and assuming the continuation of healthy growth. IFS' latest product release, IFS Applications 2001 , which was released in August 2000 in Europe and only recently in other markets including the US, should keep the company abreast with the latest market trends. In addition to its proverbial component-based architecture that supports interoperability and Read More

Inovis Delves into PIM by Snatching QRS Part Two: QRS Marketing


QRS believes that it adds value to its customers because it offers the products and services that companies need to connect, transact, collaborate, and differentiate themselves, ultimately driving overall business performance improvement and improved brand equity as measured through customer awareness, image, preference, and loyalty.

better service request letter  in favor of a better-priced acquisition by Inovis. For details of what happened between JDA and QRS see Not All Acquisitions Happen: JDA and QRS . Both QRS and Inovis claim that to collaborate, trading partners must interact and transact business efficiently, and automation of transactions helps make collaboration effective and differentiation easier. On the other hand, to transact, companies must be connected or networked. Thus, QRS believes that it adds value to its customers because it offers the Read More

4 Essential Components for Successful Sales


Most companies are aware that the buying processes of the world and its buyers are changing, but many have yet to recognize the need to make changes within their own sales force. Often sales professionals don’t have the proper skills or tools needed to be successful. But by integrating the four sales process components, they’ll be able to capture information that can be used to place them high above the competition.

better service request letter  of the new millennium, better prepared to analyze, consult, differentiate, communicate, compete, and win. Credits: Michael J. Nick is President and founder of ROI4Sales and author of How to Build the Perfect ROI, ROI Selling, and coauthor of Why Johnny Can't Sell ... and What to Do About It (August 2006 release). Michael speaks on ROI and conducts several public workshops and seminars throughout the year. His expertise has extended internationally with companies like Rockwell Automation, Imation, Oracle, Read More

Web 2.0 -- "Wow!" or "So What?!"


Another buzzword (albeit not another three letter acronym [TLA]) that has slowly (or not) but surely crept into our collective mind is certainly Web 2.0. Although there have been some attempts at defining the term, such as at Wikipedia, ZDNet or TechTarget (and there are also some noble attempts of ZDNet bloggers, such as Richard MacManus or David Berlind), it is most likely that 10 different

better service request letter  the learning curve, and better address real needs of the market, when the time is ripe? Well, the fact is that traditional (pre-Web and Web 1.0) enterprise applications were limited in a couple of ways. For one, any kind of processing that had to be run on the server side (e.g., a user enters data as to apply for a loan from the bank) required the user to input data, which would then be sent to the server to process it, and only then to return a new generated page to the user with the results. Also, the Read More

Sky Field Service Management Certification Report


Sky by FieldOne is now TEC Certified for online evaluation of field service management (FSM) solutions in the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers. Certification ensures that FieldOne has demonstrated Sky's support for specific real-world business processes chosen by TEC analysts, and that TEC analysts have analytically and comparatively reviewed research questionnaire data about Sky against known benchmarks. What differentiates Sky from other FSM products is that it is not a proprietary solution and therefore it allows clients who have expertise in Microsoft Dynamics XRM platform to customize the product themselves without going back to the vendor. Download the Sky certification report now for product analysis and in-depth analyst commentary.

better service request letter  Field Service Management Certification Report Sky by FieldOne is now TEC Certified for online evaluation of field service management (FSM) solutions in the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers. Certification ensures that FieldOne has demonstrated Sky's support for specific real-world business processes chosen by TEC analysts, and that TEC analysts have analytically and comparatively reviewed research questionnaire data about Sky against known b Read More

Service Productization


Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

better service request letter  Client satisfaction Project economics (better estimating, reduced learning curves among service delivery professionals, and so on) Practice economics (better predictability across the portfolio of projects) By productizing and associating tangible features to an offering, the professional services firm can help ensure more consistent service delivery to realize these benefits. Predetermined templates for work products and deliverables, standardized methodologies, and fixed pricing and staffing models are Read More

Enterprises May Be Overlooking Profits from After-sales Service


If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will lead in turn to significant overall profit margins.

better service request letter  With optimal pricing and better service levels, revenues can be increased. Bottom-line and top-line improvement : Increasing revenues will improve the top line, while reducing costs will improve the bottom line. Efficient management of global supply chain network : The efficient and effective management of the global service network delivers significant value in the form of dramatic cost reduction, revenue gain, increased profitability, and higher levels of customer loyalty. All of these potentials for Read More

5 Steps to Improve Change Request Management in Software Delivery


Change request management has become an integral part of modern day software delivery. While changes in the early design phase can be addressed without much effort, unforeseen changes during the later phases of software delivery can compromise the quality and delay the delivery of the software. Download this white paper and find out the five technology-driven steps that can facilitate the management of change requests.

better service request letter  Change Request,SoftWare Process,Agili XP,Scrum,Java,Fitnesse,TDD,software development,change requests,software delivery,software development life cycle,software development process,software development lifecycle,change request form Read More

Moving to Self-Service Business Intelligence


Learn how in the Forrester report Why and How Enterprises are Moving to Self-service Business Intelligence.

better service request letter  moving self service business intelligence,moving,self,service,business,intelligence,self service business intelligence,moving service business intelligence,moving self business intelligence,moving self service intelligence,moving self service business. Read More

Differentiation through Service Excellence


With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer satisfaction. While revenue is flattening for many product businesses, service income is increasing. Find out how integrating business processes and customer relationship management (CRM) data can help you deliver new service offerings and improve the customer experience.

better service request letter  use automatic triggers to better schedule service based on equipment breakdown forecasts. Through these deployments, companies can re- duce the cost of field service, improve compliance to SLAs including uptime, anticipate problems before they occur, and increase customer satisfaction. These companies can also provide feed back to R & D organizations for enhancements, ensuring greater product reliability and facilitating new product development. Customer Touch-Point Management Companies typically have a Read More

Integrating Customer Relationship Management and Service Resolution Management


The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

better service request letter  Customer Relationship Management and Service Resolution Management A customer relationship management (CRM) system that accommodates complex customer-facing processes requires four key factors to give the system a competitive advantage. The first key factor lies in the application's ability to develop a complete customer profile that supports multiple business units and products. Service organizations need a wide range of customer data, including demographics, financial status, and current and Read More

Ventyx Service Suite


The Ventyx Service Suite software, services and roadmap have been developed in collaboration with the largest and most progressive group of utilities in the world – over 100,000 mobile technicians and their dispatchers use Service Suite every day. Their ongoing feedback has enabled Ventyx to develop the most comprehensive, intuitive solution with proven functionality to increase productivity and reduce costs: Forecasting enables transparent and accurate workforce planning and the balancing of work requirements Scheduling helps utilities to get the job done right with the right resources, the first time, by sequencing work for optimal efficiency. Dispatch automates routine orders and proactively responds to emergency situations in real time. Work Progress Monitoring provides real-time visibility into the progress of work so that field workforces and resources can be effectively managed.  

better service request letter  Service Suite The Ventyx Service Suite software, services and roadmap have been developed in collaboration with the largest and most progressive group of utilities in the world – over 100,000 mobile technicians and their dispatchers use Service Suite every day. Their ongoing feedback has enabled Ventyx to develop the most comprehensive, intuitive solution with proven functionality to increase productivity and reduce costs: Forecasting enables transparent and accurate workforce planning and the Read More

The Evolution of Enterprise Resource Planning Includes Service Industries


Enterprise resource planning (ERP) vendors have extended their functionality to service vertical markets in the service industry. As a result, ERP for services has emerged as a viable software category competing with the best-of-breed vendors serving professional services sector industries.

better service request letter  Evolution of Enterprise Resource Planning Includes Service Industries Since the late nineties, the enterprise resource planning (ERP) vendors that originally targeted the needs of manufacturing organizations have slowly extended their functionality to service the needs of non-manufacturing industries as well. By 2000, when many of the major ERP implementations for the manufacturing industry had tapered off, tier one ERP vendors such as SAP and Oracle had refocused efforts to market their integrated solu Read More

Understanding Service-oriented Architecture and Its Impact on Small Manufacturers


Within the manufacturing community, the arrival of the latest, greatest enterprise software technology is often met with skepticism. The right service-oriented architecture (SOA) application, however, can reverse such doubts, as SOA continues to emerge as the dominant technical platform for building next-generation business applications. Its potential to transform enterprise software applications is not only well hyped—it’s also well documented.

better service request letter  displayed so you can better support your unique business processes. Embracing a Practical SOA Strategy Made2Manage Systems does not pursue technology for technology’s sake. Although the company has been working with the SOA product architecture since 2000, Made2Manage Systems has been careful to avoid committing its customers to this technology path until it emerged as a widely adopted standard for developing software. First and foremost, the Made2Manage Systems SOA product development strategy is Read More