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Abstract:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most important shift since the company's initial public offering in 1998. (...)
Excerpt related to
billing customer care system:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most import...
Published:
2005-08-04
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Abstract:
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need to differentiate customers' experiences from the competition, to enhance customer loyalty and increases
profitability. (...)
Excerpt related to
billing customer care system:
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need...
Published:
2005-08-03
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Abstract:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Excerpt related to
billing customer care system:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Published:
2005-08-05
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Abstract:
Case Study: VAI Improves Customer Service with Business Portal. IT White Papers and Other Computer Software to Use In Your
Customer Service with Business Portal Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and
associated services to clients in the manufacturing, wholesal (...)
Excerpt related to
billing customer care system:
... Service Email, Customer Experience, Customer Care
Solutions, Customer ... In addition to supporting customer needs, the ...
their project-related time and billing. ...
Published:
2010-03-11
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Abstract:
Today’s manufacturer is challenged by static enterprise resource planning (ERP) with annual complex upgrades. See how powerful
change-on-demand capabilities allow companies to instantly align their ERP and business processes without a time-consuming
IT effort. With a community-driven development approa (...)
Excerpt related to
billing customer care system:
ERP as a Living System: The Power of Community-Driven Product Enhancement. Source: Plex Systems. Document
Type: White Paper Description ...
Published:
2011-04-01
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Excerpt related to
billing customer care system:
... core of the system is based on CCB functionality. Our model of CCB covers mediation,
provisioning and activation, rating, customer billing and customer care,
...
Published:
2009-09-22
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Abstract:
A global telecommunications provider was mired in a hardware-centric architecture for its network applications. Even with
a sizeable computing infrastructure investment, failure of server components was inevitable, and application failover schemes
were risky. The provider needed a more cost-effective way (...)
Excerpt related to
billing customer care system:
... support system (OSS) applications—without sacrificing dependability. Download <strong>Scale
without Fail: How to Meet and Exceed Customer Expectations in the ...
Published:
2010-03-11
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Abstract:
Amdocs Management Limited announced that it reached an agreement with Nortel Networks to acquire the assets of Nortel’s Clarify
business for US $200 million. Nortel is jettisoning business units that are not in line with its current vision. Who is Amdocs,
and what do they plan to do with their newly-a (...)
Excerpt related to
billing customer care system:
Amdocs Management Limited announced that it reached an agreement with Nortel Networks to acquire the assets of Nortel’s Clarify
business for US $2...
Published:
2001-10-26
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Abstract:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the
form of graphs and practical reports. (...)
Excerpt related to
billing customer care system:
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information
stored in these Am...
Published:
2005-08-05
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Abstract:
Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data
sources—structured (customer feedback surveys, focus groups, etc.) and unstructured (blogs, forums, etc.). Data is then organized
for use by diverse teams across an organization. (...)
Excerpt related to
billing customer care system:
Voice of Customer: Using Customer Actions That Speak. ... Download <strong>Voice
of Customer: Using Customer Actions That Speak</strong>. Comments: ...
Published:
2011-06-09
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Abstract:
This report reviews how one company made the strategic decision to replace the legacy systems built to support the old organizational
structure with a new system that revolves around customers, not vehicles. The new system consists of fully integrated components,
with a customer relationship management ( (...)
Excerpt related to
billing customer care system:
... vehicles. The new system consists of fully integrated components, with a customer
relationship management (CRM)-based frontend. The ...
Published:
2011-03-18
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Abstract:
Businesses wary of larger initial upfront investments can start with an easily affordable subscription at ACCPACcrm.com and
have the knowledge that any investments in their data, customizations, and training are fully protected should they later
need or want to move their solution on-premises. (...)
Excerpt related to
billing customer care system:
... encryption technology to prevent another system or hacker from ...
solutions; professional services time and billing management; customer reward solutions
...
Published:
2004-06-03
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Abstract:
SouthWare Innovations is one of the first middle-market vendors to create what might be the one of the best examples of true
business management system (accounting + exception management + task management), and for that reason alone it should receive
serious consideration. (...)
Excerpt related to
billing customer care system:
... Return Authorizations: Handles both customer and vendor returns ...
and long term contracts with periodic billing. ... is a complete service management system
that is ...
Published:
2005-01-04
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Abstract:
This is a complete service management system that is comprised of four specific applications to help companies manage service
contracts, track service histories and required preventive maintenance for each piece of equipment under service contract,
daily planning and dispatch, and service invoicing. (...)
Excerpt related to
billing customer care system:
... Create A/R transactions from invoice data generated by a special customized billing
system. ... Assign an A/R account number based on customer type. ...
Published:
2005-01-07
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Abstract:
The Warehouse Management System (WMS) RFP Template covers industry-standard functional criteria of WMS that can help you easily
gather and prioritize your business needs in a simple and categorized excel document. More than a RFP template, it is a working
document that serves as a knowledge base reference (...)
Excerpt related to
billing customer care system:
... apply default rates to customers based on business rules for that customer,; System
templates for invoicing, storage, calculations to enhance billing process; ...
Published:
-
Abstract:
Knowledge acceleration for customer relationship management (CRM) sales can help you work more effectively with analytics
and functions such as billing and orders to ensure efficiency while reducing errors. Learn about software-based courses designed
to help sales professionals understand and master the (...)
Excerpt related to
billing customer care system:
... acceleration for customer relationship management (CRM) sales can help you work more
effectively with analytics and functions such as billing and orders to ...
Published:
2011-03-15
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Abstract:
While pundits have been debating whether the configuration software deserves to be a CRM module on its own, it is certainly
a part of the much broader CRM class of products, which typically includes front-office applications for sales force automation
(SFA), marketing automation, and field service/call c (...)
Excerpt related to
billing customer care system:
While pundits have been debating whether the configuration software deserves to be a CRM module on its own, it is certainly
a part of the much bro...
Published:
2002-11-08
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Abstract:
Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers
to choose from. This part examines the four broad outsourcing categories: application software, information technology infrastructure,
business process outsourcing (BPO), and manufactu (...)
Excerpt related to
billing customer care system:
... Site security and environment control; System security; ... Finance
and accounting billing: Receivables management ... Sales; Telemarketing; Customer
care; Customer support ...
Published:
2004-01-17
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Abstract:
Microsoft Dynamics and the 2007 Microsoft Office System: Integration Highlights. IT Reports and Other Package to Use Microsoft
Dynamics and the 2007 Microsoft Office System. Business management solution users spend most of their time “heads down” in
the business application, but they also need to use (...)
Excerpt related to
billing customer care system:
Microsoft Dynamics and the 2007 Microsoft Office System: Integration Highlights. IT Reports and Other Package to Use Microsoft
Dynamics and the 200...
Published:
2010-03-11
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Abstract:
This paper explores the following best practices for leverage price management and optimization: Fine-tune prices for all
products and services. Analyze historical and live transaction-level data. Develop and implement effective cost-to-serve strategies.
Establish well-defined customer segments. Empower (...)
Excerpt related to
billing customer care system:
... Establish well-defined customer segments. Empower your sales force with rich customer
information and enforce negotiation policies. ...
Published:
2011-03-14