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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 billing saas


The Greening of SaaS
Traditionally, the advantage of software as a service (SaaS) is that it reduces the costs involved in installing, deploying, and supporting stand-alone software

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Documents related to » billing saas

Is the SaaS Model Right for You?


For IT departments drowning in complex and expensive software maintenance chores, the software-as-a-service (SaaS) model can ease the burden. SaaS reduces complexity by outsourcing most of the infrastructure needed to run software applications, and reduces costs by charging only for what is consumed. But you can also adopt a hybrid SaaS model, in which some systems are outsourced and others are kept in-house. Learn more.

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To SaaS or Not, Is That a Question? - SaaSy Discussions (Part IIb)


The first part (Part II) of this blog series described the opportunities for software as a service (SaaS) or on-demand applications, especially in the current difficult economic milieu. Part IIa then analyzed the top five SaaS assumptions (misconceptions) recently outlined by Gartner. Before any vendor can embark onto delivering a SaaS offering, it must thoroughly consider a number of harrowing

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On-demand ERP in the Enterprise: A Practical CIO Guide to Implementation


Discover a framework for crafting a software-as-a-service (SaaS) strategy in your company. Examine key concerns such as data integrity, maintaining compliance, and ensuring proper process management, as well as approaches to help maximize your return on investment (ROI). A SaaS solution for your enterprise resource planning (ERP) or accounting system might be your ticket to improved business and application performance.

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A Veteran Enterprise Resource Planning Vendor Makes a SaaS-y Statement


Glovia International has launched the first full-fledged and versatile, manufacturing-oriented solution that is an on-demand, enterprise resource planning software-as-a-service application. Its solution is good news for small and medium businesses in more ways than one.

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The SaaS Licensing Dilemma: Deciding Between Cost and Benefits


There’s a disconnect in the way most software companies, even cloud-based software-as-a-service (SaaS) companies, license their systems. It’s all about the concept of "seats" or use licenses. This document looks at the Plex Manufacturing Cloud licensing model.

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10 Ways to Fail as a SaaS Company


For companies considering offering a product with a software-as-a-service (SaaS) business and delivery model, there are many ways things can go wrong—from inadequate market research, to poorly planned release cycles, to a failure to keep up with industry developments. Discover 10 common ways that SaaS companies fail, and learn how to avoid these pitfalls.

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Cloud Angel: Analyst Perspective on SaaS ERP for Service-based Organizations


Service-oriented organizations often find it difficult to balance infrastructure costs with software systems that enable frequent modifications. TEC examines UNIT4’s Vita Cloud Angel approach to this challenge—and lets you know whether it’s a viable option for you. Get the TEC analyst perspective in this special report on Vita Cloud Angel.

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Web-hosted or SaaS Predictive Dialing for Work-at-Home Agents


Download this white paper to learn how the virtual contact center, based on the cloud computing model, provides companies with access to a greater pool of resources and eliminates geographic restrictions on sourcing talent. Learn how the virtual contact center model is growing, and how Web-hosted or cloud-based predictive dialers improve efficiency and increase talk time with live prospects.

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Plex Systems: A Veteran SaaS ERP Player in Manufacturing


Over the past couple of years, resistance to ERP software delivered as a software as a service (SaaS) has been slowly giving way to acceptance. Today, for manufacturers with top-performing ERP implementations, the pendulum has definitely swung. This 2011 study by Mint Jutras on 300+ manufacturers investigated the goals, challenges, and performance of ERP implementations. Download the white paper and read the results.

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Two Epicor Retail SaaS Solution Wins


Vestis Retail Group, which operates Bob's Stores, Eastern Mountain Sports, and Sport Chalet (acquired most recently in August 2014), recently selected several Epicor Retail software as a service (SaaS) solutions for its expanding retail sporting goods apparel and equipment business. Epicor Retail has long had a broad portfolio of solutions for specialty retailers, but with the recent acquisitions of ShopVisible and QuantiSense, Epicor Retail is now able to address most aspects of customer engagement, enterprise merchandising management, and big data analytics, and offer a single view of products, customers, and transactions, in real-time and from any point of interaction, in today's omni-channel retail fashion.

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