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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 billing statement letter sample


Positioning Starts With A Message Strategy
In business-to-business (B2B) software marketing, you'll get little debate about the importance of positioning. Yet few B2B software companies do it well, thus

billing statement letter sample  Starts With A Message Strategy Introduction If positioning is one of the most misunderstood concepts in business-to-business (B2B) software marketing—which it is—part of the problem is that it can seem vague or difficult to develop and apply. Are we talking strategy or tactics? Who can dispute the importance of positioning in a strategic sense—communicating the unique benefit of your software product? In Crossing the Chasm , Geoffrey Moore writes, Positioning is the single largest

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Documents related to » billing statement letter sample

Market Impact of Lawson-Intentia Merger


The Lawson and Intentia merger might create a much-needed, strong statement for the market, and provide the mid-market with more options. It may also decrease the negative momentum both companies have experienced in the frenzied and rapidly consolidating enterprise applications market.

billing statement letter sample  Impact of Lawson-Intentia Merger Market Impact While we do not indulge in speculating who is likely to merge with whom in the highly tectonic enterprise applications market, we have to admit that the merger of Lawson Software , Inc . (NASDAQ: LWSN) with Intentia International AB (XSSE: INT B) had not crossed our mind before it actually happened. (For details on the merger announcement, see New Lawson Software's Transatlantic Extended-ERP Intentions ). The move was quite a surprise, since both Read More

Customer Care & Billing RFI/RFP Template


General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, Utility Products and Services, CATV Products and Services, IP Products and Services, EBPP Services, Technical Requirements

billing statement letter sample  Care & Billing RFI/RFP Template General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, Utility Products and Services, CATV Products and Services, IP Products and Services, EBPP Services, Technical Requirements Read More

TEC Newsletter, What Makes it Worthy?


Do you still read tech/business industry e-mail newsletters? In the early days of the Web, I remember going to a conference talking about the importance of developing an e-mail newsletter to communicate with customers. Now, many people simply mark the newsletters they receive as spam. A lot of e-mail services automatically mark legitimate newsletters as spam too. Are e-mail newsletters no longer

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Ubersmith


Since 2001, Ubersmith built its business on developing and maintaining mission critical software for the web hosting market. With the constant assistance and feedback of both industry leading hosting companies and datacenters, Ubersmith’s goals and features have continually been shaped and driven by necessity. Initial development commenced in early 1999 with a simple objective: Provide a way for hosting companies to cut down on manual billing tasks by automatically invoicing and charging their clients. Shortly thereafter, our goals expanded to include a unified support system that allowed geographically diverse staff members to work collectively on a single issue. In response to our client's requests for a way to manage their physical equipment, we were the first to implement a device management and monitoring system into a billing automation system. As time went on and other industries became interested in the automation the hosting market had been honing for years, we expanded our product offering into traditional ISPs, MSPs, the rapidly emerging cloud market and any business evolving into automating their infrastructure. In actively working with our established, industry leading clients, Ubersmith continues to bring proven processes into the hands of both enterprise and burgeoning businesses alike.

billing statement letter sample  cut down on manual billing tasks by automatically invoicing and charging their clients. Shortly thereafter, our goals expanded to include a unified support system that allowed geographically diverse staff members to work collectively on a single issue. In response to our client's requests for a way to manage their physical equipment, we were the first to implement a device management and monitoring system into a billing automation system. As time went on and other industries became interested in the Read More

Project Portfolio Management for Service Organizations: Bridging the Gap between Project Management and Operations


There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller PSOs, best-of-breed vendors provide hosted solutions with out-of-the-box integrations, while integrated PPM solutions provide the complete back-office systems preferred by many larger PSOs.

billing statement letter sample  that originated in the billing and financials software market have focused their efforts on the billable services sector, where they can provide ERP functionality to meet the unique needs of PSOs. PSOs want complete PPM solutions that address their business as a whole. For service organizations, efficiently capturing time, billing, and expense data is a key component to bridging projects and operations. Thus, PSOs look to PPM vendors to provide either complete solutions or niche applications that will Read More

Customer Success Story: The Business of Architecture


Eight years ago, architect Kevin Harris, like many other architects, found it difficult to accurately charge clients for his services. But after attending courses to learn the proper methods for tracking time and costs, he realized that what he really needed was an integrated system. Since implementing BillQuick time billing and project management solution, Kevin has been able to easily and accurately manage billing.

billing statement letter sample  Since implementing BillQuick time billing and project management solution, Kevin has been able to easily and accurately manage billing. Read More

ROI Case Study: Sterling Commerce and Crowley Maritime


Crowley Maritime, offering a range of services such as shipping and barge towing, needs rapid customer billing and invoicing. The company’s electronic data interchange (EDI) volume increased by 500 percent over five years, and management wanted to sustain this growth without harming service delivery. Find out how an integration solution enabled Crowley to support new growth without adding new staff, while reducing costs.

billing statement letter sample  requires the rapid on-boarding, billing, and invoicing of customers, each of which need to complete a variety of different and complex transactions with Crowley. In 2004, the company s EDI transaction volume had increased by 500 percent over the prior five years, and the senior management wanted to ensure that the company would be capable of sustaining this growth rate without harming service delivery. Crowley had been using EDI over its mainframe and a value-added network (VAN) in order to complete Read More

Stand Out in the Crowd


It pays to clearly and compellingly differentiate your products from those of your competitors. How will Microsoft Business Solutions differentiate its products from Best Software's?

billing statement letter sample  Out in the Crowd Situation I was down at the Seattle waterfront the other day, and it occurred to me that even though I couldn't tell one seagull from another, the gulls didn't seem to have the same problem. In particular, they saw a difference in one bird whose mere presence prompted others to drop their scraps of food, so he could swoop down and enjoy a meal. He didn't even act aggressively but somehow this gull stood out—and that enabled him to make a terrific living. The lesson for Read More

6 Ways You Can Benefit from Telecom Expense Management


A national health insurance company’s spreadsheet-based telecom management process was leading to time and money wasted as staff tried to make up for lack of spend visibility. Further pressure to prepare the telecom function for upcoming merger activity pushed the company to find a technology that would effect immediate cost savings and long-term telecom expense management. Read more about the solution the company chose.

billing statement letter sample  Expense Auditing , Telecom Billing System , Telecom Expense Analyst . Introduction With almost $4 million in telecom spend and more than 3,000 employees spread across the Northeast, a leading national health insurance company faced growing concerns over its inefficient, spreadsheet-supported telecom management process. Lack of spend visibility and control led to an overstretched staff who was forced to spend far too much time performing daily processing tasks versus analyzing and solving problems. Read More

The Three Cs of Successful Positioning


There is a method to take you through the positioning process, where success depends on understanding three Cs--your Customer, your Competition, and your Channel. This series of articles will explain how to use them to gather intelligence, challenge assumptions, and test your positioning.

billing statement letter sample  Three Cs of Successful Positioning Introduction There's no easy, paint-by-numbers way to create an effective marketing position for your business-to-business (B2B) software or services. But there is a method to take you through the positioning process to the desired result. Throughout the process, success depends on gaining a thorough understanding of the three Cs—your C ustomer, your C ompetition, and your C hannel. But what information do you need, and what's the best way to find it? This series Read More

The Convergent Mediation Solution--Competitive Advantage Enabler


The notion of having disparate mediation systems in today’s service oriented telecommunications industry is no longer valid. The accurate and timely knowledge of customer information, such as usage patterns, preferences, spending habits and duration can provide competitive advantages to service providers. Learn about convergent mediation systems that can support multiple service types (voice, data, content) in this white paper.

billing statement letter sample  in these scenarios, the billing system should support multi-vendor, multi-service CDR collection and mediation . Source : nTels Co Ltd Resources Related to The Convergent Mediation Solution--Competitive Advantage Enabler : Competitive Advantage (Wikipedia) The Convergent Mediation Solution--Competitive Advantage Enabler Service Provider is also known as : Service Provider List , Service Provider Model , Service Provider Offering , Service Provider Review , Service Provider Search , Access Service Read More

Integrate Business Planning for Dynamics NAV


Developed based on the role-tailored integrated business planning model (RTIBPM), the Microsoft Dynamics NAV integrated business planning system automates much of the planning process. This white paper explores the history of integrated business planning (IBP), and discusses software solutions like Microsoft Dynamics NAV that can help your company improve performance planning.

billing statement letter sample  business planning,advanced business planning,best business planning,business continuity planning,business development plan,business development planning,business marketing plan,business plan Read More

Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service


Traditionally, utilities have leveraged robust meter, network, and customer service infrastructures. These technologies served the needs of largely regulated energy and utility markets characterized by price regulations, easy access to energy resources, and sufficient infrastructure capacity. There are few examples of "old" technologies that make such a compelling argument against replacement. All that’s about to change.

billing statement letter sample  Metering Infrastructure Market , Billing Metering Field Service . Contents Executive Summary . Innovating Business Processes for Sales and Customer Service Optimize Revenues and Demand Make Customer Service More Cost-Effective Enable Market Efficiency and Automation Regional Business Cases for AMI North America Europe Asia Pacific Technical Requirements of AMI How Enterprise SOA Supports AMI How SAP NetWeaver Supports Enterprise SOA Enterprise SOA and AMI in Action: Two Examples Disconnect/Reconnect Read More

Web 2.0 -- "Wow!" or "So What?!"


Another buzzword (albeit not another three letter acronym [TLA]) that has slowly (or not) but surely crept into our collective mind is certainly Web 2.0. Although there have been some attempts at defining the term, such as at Wikipedia, ZDNet or TechTarget (and there are also some noble attempts of ZDNet bloggers, such as Richard MacManus or David Berlind), it is most likely that 10 different

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