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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 billing statement sample letter


Customer Success Story: The Business of Architecture
Eight years ago, architect Kevin Harris, like many other architects, found it difficult to accurately charge clients for his services. But after attending

billing statement sample letter  Since implementing BillQuick time billing and project management solution, Kevin has been able to easily and accurately manage billing.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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A Positioning Process Helps Product Marketing Managers Do More


Because product marketing managers constantly juggle competing priorities, companies should consider implementing a formal positioning process as a way of cloning their product marketing managers. Rationale documents and message strategies become vehicles that transfer product knowledge to marketing and sales.

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ROI Case Study: Sterling Commerce and Crowley Maritime


Crowley Maritime, offering a range of services such as shipping and barge towing, needs rapid customer billing and invoicing. The company’s electronic data interchange (EDI) volume increased by 500 percent over five years, and management wanted to sustain this growth without harming service delivery. Find out how an integration solution enabled Crowley to support new growth without adding new staff, while reducing costs.

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CorrigoNet™ and CorrigoConnect™


CorrigoNet is a web and wireless enterprise work order and service management application that coordinates a real-time flow of informatoin between customers, service delivery staff, and management, regardless of communication platform. Up to fifteen add-on modules, addressing specific industry and business needs, can be added to the core product. Enterprise customers deploy Corrigo's applications on either an ASP or self-hosted model. CorrigoConnect, sold through Nextel Communications Inc., is Web-based work order and dispatch management solution for small and medium service organizations. It connects dispatch, field staff, and management via the Internet through Nextel's Internet-ready phones. Billing is a line item on the company's Nextel monthly statement. Seven add-on modules are available and deployment of CorrigoConnect is by ASP only. Additionally, Corrigo offers implementation, integration, and educational services based upon web-based self-help or on a highly customized consultative model, depending on each company's business requirements.  

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CC&B for Telecommunications Industries


Customer care and billing (CC&B) solutions for telecommunications providers typically provide mediation; provisioning; retail rating and billing; reporting; financial systems; packages, discounts, and promotions characteristics; and billing for voice, data, content, and utility services.

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Stand Out in the Crowd


It pays to clearly and compellingly differentiate your products from those of your competitors. How will Microsoft Business Solutions differentiate its products from Best Software's?

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Infor Decides on TDCI CPQ


At the Inforum 2013 user conference, Infor announced it has entered into a non-binding letter of intent to acquire longstanding partner TDCI Inc. Financial terms of the proposed transaction were not being disclosed and the parties expect to complete the transaction within thirty days (subject to some due diligence conditions). Based in Columbus, Ohio, TDCI is a provider of configurator and

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Calculating Utilization in a Services Company


Utilization is important for all services organizations. Maintaining high utilization of your employees drives higher billing, higher revenue—and higher profits. Yet tracking and measuring utilization poses challenges. Learn how to create a policy for calculating utilization that is consistent with common industry practices—and how to use your professional services automation (PSA) tool to measure and report utilization.

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TEC Newsletter, What Makes it Worthy?


Do you still read tech/business industry e-mail newsletters? In the early days of the Web, I remember going to a conference talking about the importance of developing an e-mail newsletter to communicate with customers. Now, many people simply mark the newsletters they receive as spam. A lot of e-mail services automatically mark legitimate newsletters as spam too. Are e-mail newsletters no longer

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Integrate Business Planning for Dynamics NAV


Developed based on the role-tailored integrated business planning model (RTIBPM), the Microsoft Dynamics NAV integrated business planning system automates much of the planning process. This white paper explores the history of integrated business planning (IBP), and discusses software solutions like Microsoft Dynamics NAV that can help your company improve performance planning.

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7 Essential Steps to Security Risk Reduction


As management visionary and author Peter Drucker once said, “You can’t manage what you can’t measure.” No statement rings truer—especially when it comes to security risk reduction. By having an accurate depiction of your network, however, you can identify real-world security threats and learn how to evaluate your organization’s ability to respond to them. Find out how, with these seven essential steps.

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