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Seeking Vendors, the Early Part of Selection
How do you figure out, from within a large range of software vendors, which vendors to start evaluating? I'm curious to see some feedback on what most people

billing structure  results. You need a billing system? So you type billing software vendors . The results you're seeking then are based on criteria for a certain sort of functionality . We usually come up with 15 to 20 questions that we think are very high-level criteria for a certain type of software system. Questions about criteria like those listed above. Then we survey the vendors that sell those systems and find out to what degree they target or support clients in each of those criteria. Finally, we turn the very Read More...
Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
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Documents related to » billing structure


User Recommendations for Project-oriented Software
Selecting the right project-oriented software may depend on the specific requirements of the industry niches in which an organization competes. But since not

billing structure  and from there the billing process for the job can automatically be launched. BST Enterprise also supports the notion of full collaboration, where multiple users access the same information or functions. For example, multiple people might be working on a client's project plan. The team collaboration web site might include announcements related to the project, shared documents, tasks and their status, menu functions, and links to URLs pertinent to the project or customer. Rather than imposing standard Read More...
TEC’s New Utilities ERP Evaluation Center: A Preview
The Utilities IndustryFrom TEC’s perspective and based on our understanding of the industry, the utilities industry consists primarily of the following

billing structure  and activation, rating, customer billing and customer care, electronic bill presentment and payment (EBPP), etc. To better address the needs of the customers without necessarily using a customer relationship management (CRM) solution, utilities companies can take advantage of the sales and marketing functionality, which helps them manage packages, discounts and promotions. Finally, meter reading or automated meter reading system (AMRS), service contract and entitlement management, automatic service Read More...
Customer Data Integration: A Primer
Customer data integration (CDI) involves consolidation of customer information for a centralized view of the customer experience. Implementing CDI within a

billing structure  Disparate applications such as billing and call center systems do not always feed into one another, and even when they do, lack of data cleansing and management can cause employees to see only a portion of a customer's history, interactions, or profiles. A widely used example is that of an organization sending multiple marketing brochures to one customer because of inaccuracies and lack of customer data synchronization. A more alarming example is having more than one customer record for a specific Read More...
Project-oriented versus Generic GL-oriented ERP/Accounting Systems
Caught between big-vendor ERP offerings requiring heavy customization, and off-the-shelf project management solutions that are easily outgrown, project-oriented

billing structure  such as employee time, billing rates, budgeting, collections, or project proposals, which are supported by only a few vendors. For example, the job costing process can be broken down into the following steps: setup project work breakdown structure (WBS), pay suppliers, pay employees, accrue purchase orders, allocate indirect costs, calculate estimated time to completion, calculate contract ceilings, compute revenue, bill customer, and report the project status. The process time and expense cycle would Read More...
6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond
Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements

billing structure  Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond Six Key Elements to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Acquired by Consona Corporation in 2006, Onyx Software had always been a strong player in the CRM marketplace, consistently maintaining a vision around product quality Read More...
Best Practices for Transporters and 3PL Service Providers
The business of transporting goods is risky, complex, and effort-intensive. Despite the continuing rise in fuel prices, employee salaries, and other overhead

billing structure  chain management (SCM), 2) billing management, 3) key performance areas measurement (KPAM) management, 4) key account management, 5) quotation management, and 6) fleet management. 1. Supply Chain Management Transporters need to understand their clients’ requirements and to be an integral part of their clients’ supply chains. They should help their clients achieve the desired visibility level of inventory during transit, as well as reduce transit times, maintain service levels, and reduce Read More...
Microsoft Dynamics AX 4.0 for Manufacturing Environments
This continues a reprint of the summary chapter from the book Managing Your Supply Chain Using Microsoft Dynamics AX by Dr. Scott Hamilton. In this second part,

billing structure  Dynamics AX 4.0 for Manufacturing Environments For supply chain management (SCM) to be effective, an integrated enterprise resource planning (ERP) system is essential. Using an ERP system depends on many design factors that make the system easier (or sometimes harder) to learn and use. The recently published book Managing Your Supply Chain Using Microsoft Dynamics AX outlines the design factors related to using Microsoft Dynamics AX . This is the second part of an article covering the design Read More...
Remapping the Supply Chain Universe, by Ann Grackin and Sree Hameed
Supply chain management is a truly dynamic field. Over the last few years the fundamental structure of the chains has changed to the point where many of the

billing structure  the Supply Chain Universe, by Ann Grackin and Sree Hameed Introduction Supply chain management is a truly dynamic field. Over the last few years the fundamental structure of the chains has changed to the point where many of the working assumptions have to be reevaluated. One of the changes that has become obvious is that technology misfits have emerged. It's like going to the gym and getting lean and finding your clothes no longer fit! Also, if you haven't gotten to the gym lately, you will be Read More...
Customer Life Cycle Solutions: Strategic Alliances, Challenges, & User Recommendations
Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information stored in these Amdocs' systems,

billing structure  a global leader in billing systems, customer care, and support has shifted its strategy, creating a more integrated, customer-centric solution designed to give communication service providers (CSP) a greater competitive edge. Its reinvented portfolio is designed to create an intentional customer experience, bringing a point of differentiation to the customer life cycle. Amdoc's new strategy involves consultancy services, a unified software platform, and partnerships with industry leaders and it has Read More...
IBM Announces the Release of DB2 Universal Database Version 7
IBM (NYSE: IBM) has announced the release of DB2 Universal Database Version 7, with a new pricing structure for application service providers (ASPs), support

billing structure  IBM,database,db2,DB2 Universal Database,data management,data management software,database search engines,application service providers,asp,Hosting Advantage programs,in-memory database,database management systems,database administrators,xml,integrated XML Read More...
Case Study: State of Wyoming
The State of Wyoming’s IT organization and its customers were struggling with a mainframe-based chargeback system. For IT, productivity and interface complexity

billing structure  of actionable information in billing reports. Learn how a new solution provided more detailed cost accounting and billing information, increased customer satisfaction, and lowered IT operational costs. Read More...
Convergent Charging: Gain Flexibility While Reducing Costs
Telecommunications providers are currently stuck with cumbersome, slow-moving, and costly charging/billing solutions. These solutions often suffer from revenue

billing structure  cumbersome, slow-moving, and costly charging/billing solutions. These solutions often suffer from revenue leakage, insufficiently protect against credit exposure risk, and hinder business model innovation. Learn how to implement convergent charging services that can help reduce operating costs while improving customer intimacy and limiting revenue leakage. Read More...
Micropayments Rise Again
eCharge, whose previous initiative was a service that would allow consumers to charge purchases to their phone bill, will announce a new charging and billing

billing structure  a new charging and billing system that is completely Internet based. The eCharge system will allow consumers to sign up, get real-time approval and buy immediately. Other features allow the creation of sub-accounts with spending limits for individual family members. A consumer can use eCharge on any website that had signed up with the company. Users can view their account statements online and even pay online. Online merchants will pay less per transaction than they do to traditional credit card Read More...
Timesheet Software For Client Billing: A Buyer’s Guide
Traditional methods for capturing billable time on projects can cost your company money. Relying on paper forms, e-mail, and spreadsheets prolongs the data

billing structure  Software For Client Billing: A Buyer’s Guide Traditional methods for capturing billable time on projects can cost your company money. Relying on paper forms, e-mail, and spreadsheets prolongs the data gathering process, introduces errors, and can lead to missed hours and employee expenses. A new breed of project time-tracking software can help. This buyer’s guide shows you what to look for as you evaluate project time-tracking software to improve your client billing. Read More...

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