Verints Systems, a provider of Actionable Intelligence solutions serving the enterprise intelligence and security intelligence markets, acquires KANA Software, a leader in customer service solutions. The combined product suite has the potential to transform the way organizations engage with their customers. P.J. Jakovljevic gives you the details.
include voice recording, voice biometrics, quality monitoring, speech analytics, text analytics, enterprise feedback management, workforce management (WFM), performance management, desktop and process analytics, e-learning, and coaching. On the other hand, KANA has lately had a nice run of growth both organically and via acquisitions, and it currently offers compelling customer service solutions in both private and public sectors, such as agent desktop, case management, knowledge management, and