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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 black salons


Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

black salons  Express, Philips, and Stanley Black & Decker use Service Cloud.   But customers are increasingly connecting through mobile apps, and companies need to be thinking about how they can deliver service across every channel, over any device and within mobile apps. Currently, when mobile users need assistance, they must exit the app or wait until they get back to a computer to find help. With the new salesforce.com feature, companies can embed a help button into any mobile app to give their customers instant

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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Demandforce’s First Anniversary at Intuit


A year ago Intuit acquired Demandforce, an online marketing and communication product, to bolster offerings that help small businesses attract and retain customers. Intuit recently celebrated several Demandforce milestones, not the least of which is that Demandforce has helped Intuit’s Small Business Group achieve 17 percent revenue growth for the quarter over this time last year.

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Infor to Acquire CERTPOINT Systems Inc.


Infor has reached an agreement to acquire CERTPOINT, a provider of software-as-a-service (SaaS)–based learning technology. CERTPOINT currently holds a portfolio of clients counting more than 1,300 businesses in more than 80 countries and 30 languages. The list of clients includes Honda, Stanley Black @ Decker, Lutheran Medical Center, Meritas Health, and Toyota. Infor intends to take advantage

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This article is part of the continuing education all software demonstrators need to ensure their fundamental skills remain sharp. It points out three common “crimes” made in demonstrations, how to recognize them, and suggests alternative approaches.

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This is the third in a series of posts highlighting the best of Montreal, location of the upcoming TEC Vendor Challenge – ERP for Distribution.The Plateau is the hippest, edgiest, and artiest area of Montreal, and quite possibly all of Canada! Historically a working class neighborhood and predominantly French, it took on a bohemian cachet in recent decades and is now thoroughly gentrified

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Service Delivery Innovation: Creating Client Value and Enhancing Profitability


The rules for success in today’s fiercely competitive market are constantly changing. Through service delivery innovation, a company can differentiate itself. But how do you change your service delivery methods to keep existing clients and entice new ones? A networked organization is one of six characteristics of successful service delivery innovation. Find out how you can put them into practice and attain the benefits.

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Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable. Every field service interaction is an opportunity to not only delight customers, but also increase revenue. Here are 5 easy steps to get your field service organization in the black this year. Accomplish all five and get your field techs, customers, and balance sheet in your favor.

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SCM vendors are adding best of breed solutions to ERP product suites and are aggressively marketing this new functionality. The SCM market has been growing so strongly that where SCM was once viewed as a means to gain competitive advantage, companies now see it as a necessary extension of an ERP system, especially Inventory Management and Optimization solutions.

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Inovis Delves into PIM by Snatching QRS Part Five: Challenges and User Recommendations


While many people have realized the power of e-commerce on the consumer side, there is still plenty of education to be conducted by all the B2B e-commerce vendors as to prove how much leverage their applications can bring to corporations.

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Adobe releases its 2014 Digital Index Online Shopping Forecast for this year’s holiday season, an important guide for senior marketing and e-commerce executives across industries.

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Quantum Retail: Challenging the "Enterprise Apps Establishment" and Retailers' Mindset - Part 1


Every year-ending holiday season reminds us of the importance of consumer spending and the retail sector for the United States (US) and global economies. Many economists and pundits are then awaiting with trepidation the Black Friday sales outcome and reported consumer sentiment or Consumer Confidence Index (CCI) as bellwethers of the economy in the New Year. While this

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