Abstract: This tutorial, part 2 of a two part series on Knowledge Based Selection, demonstrates the selection processes and capabilities of Knowledge Based Selection Methods and Tools. These tools, integrated with business decision making procedures, can arguably reduce selection risk and improve chances for success in IT projects. Given the appalling rate of IT project failures, selection can potentially help reduce risk in some 30% of cases, with an associated estimated cost of about $30B annually to industry according to some sources. In this tutorial, we illustrate a number of the procedures for rapid decision processing through the real-life selection of a PDA device. The process gave confidence to the argument to wait for the solution, while weighing risk against return.

Abstract: In going through a business decision process for complex technology selections, more and more use is being made of technologically driven processes using Decision support tools and captured knowledge. The use of these systems and the capability to drive a solution from them assumes an ability to accurately express business requirements and business value within these tools. In this article, we explore the marriage of knowledge management and decision support in forming knowledge based selection systems and procedures that can assist in reducing the current appalling record of IT project failures. This is illustrated by the process to select a Personal Digital Assistant (PDA).

Abstract: Palm Computing’s PalmPCs will be facing stiff competition from Microsoft and the Symbian consortium, each of which is trying to grab a large share of the handheld PDA (personal digital assistant) market. Palm presently holds the 80% of the market

Abstract: By integrating data from disparate systems and delivering data in a management dashboard on a personal digital assistant (PDA) or cell phone, Persistent enabled service engineers to collect and update data related to tire usage. This solution seamlessly integrated approximately 1,000 dealers in more than 15 European countries to central data servers and a CRM solution. The result? Improved customer end acquisition and satisfaction.