No matter how sophisticated your ERP solution may be, the most critical factor in its success will be how well it handles exceptions--the seemingly quixotic mission of planning for the unplanned. These issues outside your established operational parameters can include supply, operational and demand exceptions, and can have a "butterfy effect" on your enterprise--impacting customer service, purchasing, plant scheduling, shipping and accounting. How well you respond depends on four critical factors: The speed at which you identify these exceptions; how thoroughly you communicate them within your enterprise, the business rules you have in place to handle these exceptions and how responsive your ERP system is to handling the above four factors. In this white paper, we will explore how you can manage these four factors in planning for exceptions in your enterprise.
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