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Software Functionality Revealed in Detail
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 bmw customer services


Salesforce.com Expands into SAP’s Turf
Salesforce.com dreams of becoming a $1 billion software company, in Germany. The vendor is forging partnerships, expanding its territory, and fostering

bmw customer services  customers such as airberlin, BMW, and Endress+Hauser as salesforce.com customers. This bold incursion into SAP ’s stronghold should give the giant pause, and we should all enjoy the ensuing regional competition in the future.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Documents related to » bmw customer services

PTC Live Global 2013: All About Design for “Servitization” —Part One


This was my third time attending the PTC Live Global (formerly PlanetPTC Live) conference, and by now I can say with some conviction that, compared to its large product lifecycle management (PLM) and computer aided design (CAD) software peers, PTC provides the most inspiring keynote presentations by its top executives and customers. There are no flashy marketing gimmicks, overselling, and industry

bmw customer services  Rolls Royce TotalCare or BMW ’s Ultimate Service solution, these contracts are about a customer paying a vendor based on the product’s performance against a set of defined metrics. In the part two of this blog series, to be published next week, I will talk about the news that came out of the PTC Live Global 2013 conference, and PTC’s companion Servigistics Exchange conference. Read More

A Leader in Service Management Tackles Multidimensional Growth


Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management (SLM) platform. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), runs down the company's history of acquisitions and developments, and interviews Mark Vigoroso, Servigistics' senior vice president of global marketing and alliances.

bmw customer services  GM, Bombardier Recreational Products, BMW, and CargoTec Corporation. The Servigistics SLM Platform Servigistics now refers to its portfolio of solutions as an SLM suite, whose major capabilities are shown in Figure 1. Until recently, one of the remaining “white spaces” in Servigistics’ footprint was remote service. This changed when Servigistics unveiled a partnership with leading remote diagnostics solution provider NextNine at its recent Exchange 2011 user conference. Figure 1. The Servigistics Read More

Paradoxes of Software Estimation


Software development has spawned an independent industry in its own right. But the processes of asking for service, offering service, and pricing are all somewhat haphazard. Perhaps it's time to focus efforts on resolving the key paradoxes of software estimation.

bmw customer services  points, and that therefore BMW is superior by ten car points? How does one compare different cars? We don't have a measure for cars that permits that comparison to be made. We don't attempt to measure software products either. What is the size of SQL Server or Oracle ? Both are multi-user relational database management systems (RDBMS), but when buying, do we ask their sizes to get a fair comparison? We also do not also have a fair measure for computer hardware. How do we compare a AS/400 with an RS/6000 Read More

Summarizing PTC’s Decades of Fervent In-House Innovation (and Acquisitions) - Part 3


Part 1 of this blog series introduced Needham, Massachusetts (US)-based Parametric Technology Corporation (PTC, NASDAQ: PMTC), which is an over US$1-billion large software company that develops, markets, and supports product development software solutions and related services. My post analyzed the company’s genesis from its inception in 1985 through the mid 2000s. Part 2 then analyzed the most

bmw customer services  Dassault Systemes deployment at BMW is a good testament to the vendor’s capabilities . “An entire car” used to mean the mechanical parts design, but has over time expanded into “mechanical + electrical + electronic” design. Most recently, embedded software design has also been added, so people are talking about  system engineering  now. For its part, Siemens has lately been challenging Dassault’s industry dominance, as many automotive companies are taking a closer look at the power of NX Read More

Is Your Customer Strategy Aligned with Customer Experience


As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based differentiation (EBD) and remain competitive. This creates unique challenges while implementing a customer relationship management (CRM) strategy in multidepartment organizations with numerous customer touch points. This white paper aims to enable CRM strategy.

bmw customer services  Your Customer Strategy Aligned with Customer Experience As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based differentiation (EBD) and remain competitive. This creates unique challenges while implementing a customer relationship management (CRM) strategy in multidepartment organizations with numerous customer touch points. This white paper aims to enable CRM strategy. Read More

Minimize Customer Churn with Analytics


With IBM Business Analytics solutions for customer churn, communications service providers (CSPs) can understand sentiment and identify social influencers, analyze structured and unstructured content to predict the likelihood of churn, drive revenue through personalized offers and tailored bundles, and create new programs to attract new customers and boost average revenue per user.

bmw customer services  Customer Churn with Analytics With IBM Business Analytics solutions for customer churn, communications service providers (CSPs) can understand sentiment and identify social influencers, analyze structured and unstructured content to predict the likelihood of churn, drive revenue through personalized offers and tailored bundles, and create new programs to attract new customers and boost average revenue per user. Read More

IBM Predictive Customer Intelligence


The IBM Predictive Customer Intelligence solution is designed to help your company create personalized, relevant experiences with a focus on driving new revenue. It enables you to deliver optimized and relevant actions at the point of impact to enhance customer experiences and grow revenue.

bmw customer services  Predictive Customer Intelligence The IBM Predictive Customer Intelligence solution is designed to help your company create personalized, relevant experiences with a focus on driving new revenue. It enables you to deliver optimized and relevant actions at the point of impact to enhance customer experiences and grow revenue. Read More

Top 7 Reasons Services Organizations Need ERP


Services organizations require specialized software to help them overcome business challenges unique to this industry sector. An ERP for services solution enables better decision making and ultimately gives these organizations a competitive edge by harnessing their most valuable asset: knowledge. Find out the key business challenges these organizations need their software to address.

bmw customer services  ERP for services, business challenges for services organizations, document management, knowledge management, project management, resource allocation, PPM for PSA, PPM, PSA, professional services automation Read More

11Ants Customer Response Analyzer


11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer.  

bmw customer services  Customer Response Analyzer 11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer. Read More

Paychex, Inc.


myStaffingPro started as a recruitment process outsourcing (RPO) company and after several highly successful years, developed DialApp interactive voice response system to streamline its manual hiring process. In 1997, the company abandoned its RPO roots to concentrate on creating, deploying, and enhancing hiring software for human resources. HR Services Inc. is the provider of DialApp interactive voice response system, now a configuration option of the myStaffingPro applicant tracking suite, and the recruiting software, myStaffingPro Elevate.

bmw customer services  applicant tracking,recruiting software,recruiting system Read More

The Power of Customer Context Beyond Campaigns: Build a Contextual Marketing Engine


Campaigns are far less effective at winning and retaining customers than they once were—now companies must deliver real-time, two-way, insight-driven interactions with individual customers. Learn how to build and use proprietary digital platforms called contextual marketing engines in this Forrester report, and get results that translate into unprecedented levels of customer engagement, increased revenue, and better product experiences.

bmw customer services  Power of Customer Context Beyond Campaigns: Build a Contextual Marketing Engine Campaigns are far less effective at winning and retaining customers than they once were—now companies must deliver real-time, two-way, insight-driven interactions with individual customers. Learn how to build and use proprietary digital platforms called contextual marketing engines in this Forrester report, and get results that translate into unprecedented levels of customer engagement, increased revenue, and better Read More

ERP for Services (Non-manufacturing)


Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, and project management capabilities. Depending on the vertical market, additional industry-specific functionality may be included to address unique business requirements. Consequently, project-centric systems for accounting, architecture, construction, engineering, and professional services industries will support project management functionality; whereas health care, field service, distribution, and government systems will support functionality unique to those vertical markets.

bmw customer services  for Services (Non-manufacturing) Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, and project management capabilities. Depending on the vertical market, additional industry-specific functionality may be included to address unique business requirements. Consequently, project-centric systems for accounting, architecture, construction, engineering, and Read More

Wellesley Information Services


Wellesley Information Services (WIS) is a publishing and training company. Its editorial work includes magazine publishing, mobile content, and case study creation. WIS offers event management and conducts research on market profiles, habits, and product positioning.

bmw customer services   Read More

Top 5 Reasons Professional Services Organizations are Embracing the Cloud


In the webcastTop 5 Reasons Professional Services Organizations Are Embracing the Cloud, find out why cloud technology has so captivated PSOs and l...

bmw customer services  5 Reasons Professional Services Organizations are Embracing the Cloud Cloud computing adoption rates are sky-rocketing. And professional services organizations (PSOs) are leading the way. In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud , find out why cloud technology has so captivated PSOs and learn about: the central role of knowledge workers in PSOs, and their reliance on the cloud today the ways cloud technology is impacting PSOs, both internally and with Read More