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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 bpm 20

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Management (BPM)

Business process management (BPM) defines, enables, and manages the exchange of enterprise information through the semantics of a business process view, which involves employees, customers, partners, applications, and databases.  

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Documents related to » bpm 20

SAP NetWeaver BPM


Business process management (BPM) is an attempt to provide a holistic view of a company’s workflows and automate processes. It provides a new management discipline, a new suite of software tools, and a new IT implementation style based on concrete links between strategy and execution. Learn more about SAP’s place in the BPM landscape and what its new BPM tool—NetWeaver BPM—can do to help you better manage your company.

bpm 20  NetWeaver BPM Business process management (BPM) is an attempt to provide a holistic view of a company’s workflows and automate processes. It provides a new management discipline, a new suite of software tools, and a new IT implementation style based on concrete links between strategy and execution. Learn more about SAP’s place in the BPM landscape and what its new BPM tool—NetWeaver BPM—can do to help you better manage your company. Read More

Sword Ciboodle-One More BPM-Centric CRM Provider


What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve the customer experience by improving customer-facing processes. TEC principal analyst P.J. Jakovljevic reviews the vendor’s key offerings and sits down with Ciboodle’s VP of product and market strategy to discuss the company’s challenges, strategies, and technologies.

bpm 20  (well, retrofitted, rather) some BPM elements within their respective offerings. Another vendor that has embraced process-centric CRM from the beginning is Sword Ciboodle Ltd , which was founded in 1986 as Graham Technology plc and remains based in Glasgow, United Kingdom (UK). The company has been delivering process-based customer interaction solutions to contact centers since 1994. Since then, the vendor has developed a strong presence in Europe and a notable presence in the Middle East and Read More

From Spreadsheet Chaos to an Integrated BPM Application in Six Steps


Spreadsheets can provide rudimentary business performance management (BPM) capabilities. But there are many reasons to leave them behind: improved collaboration among users with data security and audit capabilities, greater accuracy of analysis and reports, real-time information, and more. Discover other benefits, as well as how you should approach and carry out the transition from spreadsheets to a BPM solution.

bpm 20  Chaos to an Integrated BPM Application in Six Steps These companies rely on Infor PM (Performance Management). Infor''s performance management solution combines business process applications, business intelligence software solutions, and pre-built analytics. Source : Infor Resources Related to From Spreadsheet Chaos to an Integrated BPM Application in Six Steps : Business Performance Management (BPM) (Wikipedia) From Spreadsheet Chaos to an Integrated BPM Application in Six Steps Performance Management i Read More

Business Process Management (BPM) Software Evaluation Report


Business process management (BPM) defines, enables, and manages the exchange of enterprise information through the semantics of a business process view, which involves employees, customers, partners, applications, and databases.

bpm 20  Process Management (BPM) Software Evaluation Report TEC''s Business Process Management (BPM) Software Evaluation Report allows you to compare and analyze the features, functions, and services of multiple enterprise software solutions. Vendor responses are comprehensively rated on their level of support of for each criterion (supported, not supported, customization, future releases, etc.) to ensure you make and accurate and informed decision. This Software Evaluation Report provides extensive Read More

IBM & ILOG Matrimony: Good for BPM, Uncertain for SCM? -- Part 3


Part 2 of this blog topic continued to analyze IBM’s rationale behind acquiring ILOG to bolster its service oriented architecture (SOA) and business process management (BPM) platforms, in part due to the capabilities of archrival Oracle. What About ILOG's SCM Products? Whether as a sort of “collateral damage” (given IBM’s foremost interest in beefing up its SOA/BPM infrastructure product) or

bpm 20  ILOG Matrimony: Good for BPM, Uncertain for SCM? -- Part 3 Part 2 of this blog topic continued to analyze IBM ’s rationale behind acquiring ILOG to bolster its service oriented architecture (SOA) and business process management (BPM) platforms, in part due to the capabilities of archrival Oracle . What About ILOG''s SCM Products? Whether as a sort of “collateral damage” (given IBM’s foremost interest in beefing up its SOA/BPM infrastructure product) or maybe not, the acquisition also leaves IBM Read More

How Do Your BPM Metrics Measure Up?


While many business process metrics are “inside-out,” focused on efficiency, it can also be useful to look at them from the “outside-in,” focused on successful business outcomes. Accurate, relevant metrics are becoming increasing important to companies seeking to make smarter business decisions. As John Dixon, a Gartner Inc. research director, says: “BPM without metrics is just a shot in the dark.”

With the scope of process widening beyond traditional organizational boundaries to large-scale business networks, the dynamic nature of these networks will accelerate, contributing to the complexity that organizations will need to address. Plus technologies such as social, mobile, big data, analytics, and the cloud that are having to be applied to BPM further complicates matters. Approaches have to change from being reactive to proactive. To handle all of this should be intelligent software that uses business metrics and analytics.

This white paper takes a look at BPM metrics best practices, as well as how to establish a baseline and ensure BPM metrics support the organization’s key business outcomes. Read on to discover more about how using BPM metrics can help you achieve fact-based business innovation and transformation that can help your BPM metrics “measure up” so you can more easily achieve true business agility.

bpm 20  Do Your BPM Metrics Measure Up? While many business process metrics are “inside-out,” focused on efficiency, it can also be useful to look at them from the “outside-in,” focused on successful business outcomes. Accurate, relevant metrics are becoming increasing important to companies seeking to make smarter business decisions. As John Dixon, a Gartner Inc. research director, says: “BPM without metrics is just a shot in the dark.” With the scope of process widening beyond traditional Read More

BPM in the Retail Sector


To remain competitive, retailers must improve costs, differentiate the shopping experience, and ensure effective promotions. Many retailers are asking how to improve vital business processes while offering customers more. Learn about key trends in the retail sector and how business process management (BPM) can help address challenges across in-store operations, supply chain management (SCM), and multi-channel integration.

bpm 20  in the Retail Sector To remain competitive, retailers must improve costs, differentiate the shopping experience, and ensure effective promotions. Many retailers are asking how to improve vital business processes while offering customers more. Learn about key trends in the retail sector and how business process management (BPM) can help address challenges across in-store operations, supply chain management (SCM), and multi-channel integration. Read More

16 Percent of BPM Seekers Agree with the SaaS Delivery Model


Recently, Rob Barry summarized some important points on the topic of delivering business process management (BPM) through the software-as-a-service (SaaS) model (see Choosing Business Process Management: SaaS BPM or On-premise BPM? According to this article, although managing business process in the cloud is in an early stage, this delivery model is becoming more noticeable. After reading this, I

bpm 20  Percent of BPM Seekers Agree with the SaaS Delivery Model Recently, Rob Barry summarized some important points on the topic of delivering business process management (BPM) through the software-as-a-service (SaaS) model (see Choosing Business Process Management: SaaS BPM or On-premise BPM? According to this article, although managing business process in the cloud is in an early stage, this delivery model is becoming more noticeable. After reading this, I felt that it would be interesting to know business Read More

BPM Product Review: SAP BusinessObjects Planning and Consolidation


SAP BusinessObjects Planning and Consolidation: Find out about this business process management (BPM) product's strengths and challenges, and gain analyst insight into whether you should evaluate it for your BPM selection project.

bpm 20  for the BI and BPM spaces. One of the products from its portfolio is SAP BusinessObjects Planning and Consolidation , now part of the SAP BusinessObjects product stack and representing part of its end-to-end BPM offering (which also includes solutions for strategy management, profitability, and cost management). With SAP BusinessObjects Planning and Consolidation (branded in SAP’s typical logical but unwieldy fashion), SAP delivers a product intended for organizations that aim to improve their business Read More

An Introduction to BPM


Business process management (BPM)—the discipline of modeling, automating, managing, and optimizing business processes—is one of the hottest market segments in the software industry today. Its rapid growth is driven by the increasing recognition that success is driven by the efficiency of your organization’s business processes. But what exactly is a business process—and how can BPM improve it?

bpm 20  Introduction to BPM Business process management (BPM)—the discipline of modeling, automating, managing, and optimizing business processes—is one of the hottest market segments in the software industry today. Its rapid growth is driven by the increasing recognition that success is driven by the efficiency of your organization’s business processes. But what exactly is a business process—and how can BPM improve it? Read More

TEC Certified BPM Suite: Bizagi Does It Again


Having improved many of its functionality features, Bizagi recently released version 9.1.6 of its business process management (BPM) software. I’m pleased to announce that the Bizagi BPM Suite 9.1.6 is a TEC Certified system for BPM functionality. See TEC’s vendor showcase for a complete profile of Bizagi. You can download the full report, which covers Bizagi’s strengths and

bpm 20  Certified BPM Suite: Bizagi Does It Again Having improved many of its functionality features, Bizagi recently released version 9.1.6 of its business process management (BPM) software. I’m pleased to announce that the Bizagi BPM Suite 9.1.6 is a TEC Certified system for BPM functionality. See TEC’s vendor showcase for a complete profile of Bizagi . You can download the full report , which covers Bizagi’s strengths and weaknesses, and a benchmarking analysis of each functionality module according Read More

BPM Incubator




bpm 20  Incubator Read More

CRM and BPM: “We Goes Together Like Peas and Carrots”


In 2009, I attended two Gartner Summit events: the Gartner Business Process Management (BPM) Summit in March in San Diego; and Gartner Customer Relationship Management (CRM) Summit in September in Scottsdale. I not only saw a number of same vendors at both events, but both events also had many similar themes, such as customer service, workflow automation, business processes

bpm 20  might be indicative that BPM and CRM are quite converging disciplines in that Gartner found enough synergy to host its CRM and BPM summits back-to-back in Washington, D.C. in late 2008  (events I did not attend). While BPM vendors are beginning to offer more CRM capabilities, CRM vendors are “returning the favor” with BPM features (e.g., workflow and  business rules engines ). This process (no pun intended) may have begun several years ago. Namely, in 2005, the former Onyx Corporation (acquired by Read More

SupplyChain.Oracle.com And The 20-Day Implementation


In their zeal to convince buyers that their products are easy to implement, vendors are making extraordinary claims. But as the old saw goes, if something sounds too good to be true, it probably is.

bpm 20  Oracle.com And The 20-Day Implementation SupplyChain.Oracle.com And The 20-Day Implementation S. McVey - July 17, 2001 Event Summary Oracle Corporation made headlines recently with the announcement of SupplyChain.Oracle.com , the online incarnation of its collaborative supply chain suite. SupplyChain.Oracle.com intends to help companies collaborate on demand and supply across an extended, multi-enterprise supply chain in order to deliver reduced inventory, more accurate forecasting, better Read More

Using BI and BPM to Address the Information Challenges of Midsize Companies


Business intelligence (BI) and business performance management (BPM) are two disciplines that become critical as companies progress through the midsize stage. BI and BPM provide key capabilities that every midsize company should have, to answer fundamental questions about performance, now and in the future. Learn how your operations are affected by specific challenges—and how a BI/BPM solution can help address them.

bpm 20  BI and BPM to Address the Information Challenges of Midsize Companies TEC''s solutions, which include research comparison reports selection tools consulting services are driven by its powerful analysis engine, eBestMatch. Source: Technology Evaluation Centers Resources Related to Using BI and BPM to Address the Information Challenges of Midsize Companies : Business Intelligence (BI) (Wikipedia) Business Process Management (BPM) (Wikipedia) Using BI and BPM to Address the Information Challenges of Mid Read More