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Better Performance Management for Service Companies
It’s been my experience in the business intelligence (BI) and business performance management (BPM) fields—and I’m sure it’s true in other software areas—that

bpm customer service agreement  practical guide to applying BPM to the service aspects within a company, especially in terms of designing meaningful key performance indicators (KPIs) to measure service performance, a topic at the top of the requirement list for many organizations today. Customer satisfaction, service level agreement compliance, and other considerations are gaining importance in the modern organization—some organizations base their profit on service delivery: deploying a strong performance management system is an Read More
Business Process Management (BPM)
Business process management (BPM) defines, enables, and manages the exchange of enterprise information through the semantics of a business process view, which involves employees, customers, part...
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Documents related to » bpm customer service agreement


Service-oriented Architecture-Savior or Nemesis?
Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become

bpm customer service agreement  Service Oriented Architecture | BPM Services Oriented | BPM Service Oriented Activities | BPM Service Oriented Applications | BPM Service Oriented Architect | BPM Service Oriented Attitude | BPM Service Oriented Businesses | BPM Service Oriented Communication | BPM Service Oriented Companies | BPM Service Oriented Data Architecture | BPM Service Oriented Definition | BPM Service Oriented Development | BPM Service Oriented Device Architecture | BPM Service Oriented Enterprise Architecture | BPM Service Read More
CRM and BPM: “We Goes Together Like Peas and Carrots”
In 2009, I attended two Gartner Summit events: the Gartner Business Process Management (BPM) Summit in March in San Diego; and Gartner Customer Relationship

bpm customer service agreement  as the only leading BPM + CRM provider, with a no-integration-necessary unified product with out-of-the-box support for call centers, customer interaction management, and so on. Is this fact the reason that the vendor grew three times faster than the BPM market's average growth in 2009?  Dear readers, what are your opinions in this regard? How do you decide and make sense of BPM players when they say they do CRM and CRM vendors when they say they do BPM? Across the board, do they all offer some CRM Read More
Sybase and MicroStrategy Team on Vertical Market Portal Applications


bpm customer service agreement  business intelligence, CRM and BPM markets, it is critical to form strategic partnerships with companies that share our vision . Each of the Sybase Industry Warehouse Studios consists of five analytical customer relationship management applications and one industry-specific module. The suite of six applications, designed for sophisticated, business performance management and customer relationship management include marketing campaign analysis, customer profile analysis, sales analysis, loyalty analysis, Read More
Geac Gets Its Commonsense Share Of Consolidation, With Revolving Door CEOs No Less
By continuing to achieve stable financial performance and leverage customer requirements to deliver new product enhancements, as well as undertake palatable

bpm customer service agreement  features and benefits: Front-to-back BPM capabilities — Including visual process automation, workflow and exception control/management. Enhanced order capturing — Featuring an intuitive and information rich order capture portal for the staff dealing with customers, aimed at ensuring visibility across the supply chain of stock levels and the customer's current orders, as well as easy views of customer history, with higher levels of customer service as an ultimate result. Flexible sourcing — Read More
Social Customer Suite
Lithium’s Social Customer Suite powers customer experiences, helping companies to build brand nations and online communities of customers.

bpm customer service agreement  Customer Suite Lithium’s Social Customer Suite powers customer experiences, helping companies to build brand nations and online communities of customers. Read More
A Candid Conversation with a Field Service Workforce Management Leader
ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and

bpm customer service agreement  Candid Conversation with a Field Service Workforce Management Leader TEC’s recent series of tutorial articles—“ Navigating Between Service Management Scylla & Charybdis ” and “ The Magic Behind Planning and Executing (Optimal) Service Supply Chains ”—have drawn solid interest and valuable feedback, both publicly and privately. The series on general workforce management (WFM) systems (i.e., not necessarily only in field service), entitled “ Integrated Workforce Management (WFM) Platforms: Read More
Web Self-Service
This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on

bpm customer service agreement  Self-Service This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how Read More
5 Key Steps to Make Field Service Profitable
Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable

bpm customer service agreement  field service software,profitable field service,FSM,FSM software,field service scheduling,field service mobility,mobile FSM software,ServiceMax,field service operations Read More
Optimal Service-parts Management
Today’s service-parts organizations, such as those in the aerospace and defense, automotive, agricultural, heavy equipment, and industrial machinery industries,

bpm customer service agreement  Service-parts Management Today’s service-parts organizations, such as those in the aerospace and defense, automotive, agricultural, heavy equipment, and industrial machinery industries, are pursuing the service- and spare-parts market for revenue and profit growth. Increasing customer demands and a dynamic marketplace are forcing these organizations to operate at new levels of flexibility and responsiveness, to address customer requirements and attain targeted profit margins. Read More
Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To

bpm customer service agreement  ITIL with SRM Service Resolution Management for the Next-generation Service Desk IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service Read More
Voice of Customer: Using Customer Actions That Speak
Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer

bpm customer service agreement  of Customer: Using Customer Actions That Speak Traditional voice of customer (VoC) analytics for understanding and predicting customer behavior relies on two types of data sources—structured (customer feedback surveys, focus groups, etc.) and unstructured (blogs, forums, etc.). Data is then organized for use by diverse teams across an organization. Read about how companies can use data captured from customer actions or on-board diagnostic (OBD) systems for VoC analytics. Read More
Software as a Service Is Gaining Ground
Software as a service is the latest incarnation of the hosting model. The demand for cost efficiency, information technology flexibility, and faster return on

bpm customer service agreement  as a Service Is Gaining Ground Introduction One does not have to closely watch the enterprise applications market to realize that the hosted delivery model is enjoying a new glorified, (or reinvented, if you prefer) status. Referred to as on-demand , utility computing , or software as a service (SaaS) delivery approaches, hosting has not only achieved buzzword status overnight, but the concept has been gaining ground through real deployments. Hosting was once known as application service provider Read More

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