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CRM and BPM: “We Goes Together Like Peas and Carrots”
In 2009, I attended two Gartner Summit events: the Gartner Business Process Management (BPM) Summit in March in San Diego; and Gartner Customer Relationship

bpm gartner  might be indicative that BPM and CRM are quite converging disciplines in that Gartner found enough synergy to host its CRM and BPM summits back-to-back in Washington, D.C. in late 2008  (events I did not attend). While BPM vendors are beginning to offer more CRM capabilities, CRM vendors are “returning the favor” with BPM features (e.g., workflow and  business rules engines ). This process (no pun intended) may have begun several years ago. Namely, in 2005, the former Onyx Corporation (acquired by Read More...

The Wizardry of Business Process Management - Part 1
The business process management (BPM) market is sizzling hot, with Gartner Dataquest estimating its compound annual growth rate (CAGR) at 13 percent in 2009. In

bpm gartner  desired capabilities of a BPM suite in Gartner ’s 2008 report entitled “Four Paths Characterize BPMS Market Evolution.” These capabilities are: Model-driven development environment (with model-driven process execution rather than source code -based one). Processes can be changed bi-directionally, either in the design or execution stage (each impacting the other), and with an audit trail of changes; Process component registry or repository management ; Document management and ECM systems; User and gr Read More...
Business Process Management (BPM)
Business process management (BPM) defines, enables, and manages the exchange of enterprise information through the semantics of a business process view, which involves employees, customers, part...
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Documents related to » bpm gartner


Customer Process Management: The Real-time Enterprise Depends On the Merging of CPM and BPM
Customer-facing processes are challenging to manage because they are always changing. Conventional workflow automation and stand-alone business process

bpm gartner  a new form of BPM and cause the convergence of several individual markets for business process that demand agility. Gartner Group. Business Process Management Suites Will Be the 'Next Big Thing' . February 5, 2005 A converged system reaches deep into a customer management system to drive processes. At the same time, it extends across departments and applications for end-to-end process management. Above all, a true customer process management system supports constant change and process optimization. Flexi Read More...
Sword Ciboodle-One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve

bpm gartner  Dynamics CRM. On the BPM or CRM side, its larger competitors are Pegasystems, KANA Software, and Consona CRM, with broader suites and better name recognitions. The vendor would benefit from pursuing deeper strategic CRM application partnerships to round out product offerings in terms of sales force automation (SFA), marketing automation, mobile CRM, and social CRM. Some partnering alleys could be Infor Epiphany CRM , SugarCRM , and Sage CRM . While Sword Ciboodle provides multi-channel support, the Read More...
Red Hat Adds Middleware Services on OpenShift PaaS
Red Hat, Inc., provider of open source solutions, recently outlined the next phase of its strategy for delivering one of the industry’s first comprehensive

bpm gartner  integration PaaS (iPaaS) and BPM PaaS (bpmPaaS) technologies in the coming months. The iPaaS technology will expand on pre-cloud messaging-based integration to include cloud-based configuration, cloud-based brokers, and cloud-based services, while the bpmPaaS capabilities are slated to include process modeling, business activity monitoring (BAM), process simulation, and the ability to dynamically configure automation and data without changing code. Development for xPaaS can be initiated today with Red Hat Read More...
From Spreadsheet Chaos to an Integrated BPM Application in Six Steps
Spreadsheets can provide rudimentary business performance management (BPM) capabilities. But there are many reasons to leave them behind: improved collaboration

bpm gartner  Chaos to an Integrated BPM Application in Six Steps These companies rely on Infor PM (Performance Management). Infor's performance management solution combines business process applications, business intelligence software solutions, and pre-built analytics. Source : Infor Resources Related to From Spreadsheet Chaos to an Integrated BPM Application in Six Steps : Business Performance Management (BPM) (Wikipedia) From Spreadsheet Chaos to an Integrated BPM Application in Six Steps Performance Management Read More...
K2—Putting the BPM Establishment on Notice
In this first part of a two-part report, TEC's P.J. Jakovljevic takes a close-up look of the business process management (BPM) vendor K2, focusing on the

bpm gartner  the BPM Establishment on Notice In this first part of a two-part report, TEC's P.J. Jakovljevic takes a close-up look of the business process management (BPM) vendor K2, focusing on the business strategies and products that have allowed the vendor to become a serious contender in the BPM space. Read More...
Estudio de caso: Polymita integra sus soluciones ECM y BPM
Euromadi, una central de compras y servicios y miembro de la Central Europea EMD, buscaba automatizar sus procesos de negocio para aumentar su eficacia

bpm gartner  sus soluciones ECM y BPM Euromadi, una central de compras y servicios y miembro de la Central Europea EMD, buscaba automatizar sus procesos de negocio para aumentar su eficacia, específicamente con proveedores de diferentes partes del mundo, y gestionar las relaciones entre más de 220 empresas asociadas. Para abordar las cuestiones, Polymita sugirió una plataforma integrada de BPM y ECM basada en sus productos. Read More...
BI and BPM: It’s Not as Blurry as You Think
There seems to be a blurry line between business intelligence (BI) and business performance management (BPM) applications. Some software vendors offer solutions

bpm gartner  solutions that actually incorporate BPM and BI within the same application, which makes it harder to distinguish between these two software solutions. The following are some—certainly not all—key differentiators between BI and/or BPM functionality that could help you have a better understanding of BI and BPM tools. The Defined Line Between BI and BPM BI : BI tools enable organizations to analyze high volumes of information in order to have effective support during the decision-making process. In a Read More...
Ultimus
Ultimus is a global business process management (BPM) software company that delivers the shortest time to value for business process automation and

bpm gartner  leading vendors in the BPM market. Ultimus has business operations and sales offices throughout North America, Europe, Asia, South America, and the Middle East. Through these offices and a network of more than 100 partners in 61 countries, more than 1,300 customers, including Carnival Cruise Lines, Citizens Bank, McKessonHBOC, Microsoft, Newell Rubbermaid, Black and Decker, Rexam do Brasil, and Cable & Wireless Panama have deployed the Ultimus BPM Suite to automate and improve a wide range of business Read More...
Collaboration is the Key to BPM Success
Customers, employees, and partners are an integral part of any business—each playing an important role in its success. But how is it possible to share vital

bpm gartner  is the Key to BPM Success Customers, employees, and partners are an integral part of any business—each playing an important role in its success. But how is it possible to share vital information between them? In order to access information, understand trends, and build better processes, a system that enables multi-user collaborative technologies is required. Without these collaboration tools, business process management (BPM) cannot be successful. Read More...
The Future of Business Process Management: Where is BPM heading?
The need for quick responses to changing business environments has resulted in the growth of business process management (BPM). Thus, BPM vendors are embarking

bpm gartner  Process Management: Where is BPM heading? Introduction Businesses are looking for a new way of using business process management (BPM) solutions. As they become more dynamic, businesses are demanding faster responses from their business templates. As a result, companies such as CommerceQuest , HandySoft , TIBCO , and Metastorm , are developing BPM suites that are compatible with application, integration, and content suites. Understanding BPM Approximately ten to fifteen years ago, organizations began Read More...
One-on-One with BPM Vendor K2’s Executives
TEC recently spoke with the top executives of business process management (BPM) vendor K2 to get an insider view of the company’s mission and vision for the

bpm gartner  on-One with BPM Vendor K2’s Executives In the first part of this report, Technology Evaluation Centers (TEC) zoomed in on the business process management (BPM) vendor K2, focusing on the business strategies and products that have allowed the vendor to become a serious contender in the BPM space. In this second part, TEC recently spoke to the K2’s top executives to get an insider view of the company’s mission and vision for the future.   TEC : Which regions and industry segments have been most Read More...
Learning from the BPM Leaders
Find out in the white paper learning from bpm leaders.

bpm gartner  from the BPM Leaders Why are so many businesses implementing business process management (BPM) solutions? Most likely because BPM helps companies succeed in a broad range of business processes , including IT management; knowledge management; customer service management; and product and service development and management. It's an impressive list, but what are the prerequisites to BPM success? And which best practices can you pick up from BPM leaders? Find out in the white paper Learning from BPM Read More...
IBM & ILOG Matrimony: Good for BPM, Uncertain for SCM? -- Part 2
Part 1 of this blog topic analyzed IBM’s rationale to acquire ILOG to bolster its service-oriented architecture (SOA) and business process management (BPM

bpm gartner  reuse – across all BPM initiatives, SOA initiatives, applications and modernization efforts; and tight integration between IBM WebSphere and ILOG. In addition, as hinted in Part 1, IBM is expected to leverage ILOG's presence in optimization and visualization, which are also of relevance to BPM , Business Activity Monitoring (BAM) & analytics , and Complex Event Processing (CEP) opportunities. During the past several years, the consolidation of the independent business rule management systems (BRMS) Read More...

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