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 bpm gartner


CRM and BPM: “We Goes Together Like Peas and Carrots”
In 2009, I attended two Gartner Summit events: the Gartner Business Process Management (BPM) Summit in March in San Diego; and Gartner Customer Relationship

bpm gartner  might be indicative that BPM and CRM are quite converging disciplines in that Gartner found enough synergy to host its CRM and BPM summits back-to-back in Washington, D.C. in late 2008  (events I did not attend). While BPM vendors are beginning to offer more CRM capabilities, CRM vendors are “returning the favor” with BPM features (e.g., workflow and  business rules engines ). This process (no pun intended) may have begun several years ago. Namely, in 2005, the former Onyx Corporation (acquired by

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Management (BPM)

Business process management (BPM) defines, enables, and manages the exchange of enterprise information through the semantics of a business process view, which involves employees, customers, partners, applications, and databases.  

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Documents related to » bpm gartner

Sword Ciboodle-One More BPM-Centric CRM Provider


What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve the customer experience by improving customer-facing processes. TEC principal analyst P.J. Jakovljevic reviews the vendor’s key offerings and sits down with Ciboodle’s VP of product and market strategy to discuss the company’s challenges, strategies, and technologies.

bpm gartner  Dynamics CRM. On the BPM or CRM side, its larger competitors are Pegasystems, KANA Software, and Consona CRM, with broader suites and better name recognitions. The vendor would benefit from pursuing deeper strategic CRM application partnerships to round out product offerings in terms of sales force automation (SFA), marketing automation, mobile CRM, and social CRM. Some partnering alleys could be Infor Epiphany CRM , SugarCRM , and Sage CRM . While Sword Ciboodle provides multi-channel support, the Read More

The Wizardry of Business Process Management - Part 1


The business process management (BPM) market is sizzling hot, with Gartner Dataquest estimating its compound annual growth rate (CAGR) at 13 percent in 2009. In fact, almost all leading BPM vendors have been buzzing about their unprecedented growth and profitability, especially amidst the ongoing economic drought. It is truly difficult to argue against the need for companies from all walks of

bpm gartner  desired capabilities of a BPM suite in Gartner ’s 2008 report entitled “Four Paths Characterize BPMS Market Evolution.” These capabilities are: Model-driven development environment (with model-driven process execution rather than source code -based one). Processes can be changed bi-directionally, either in the design or execution stage (each impacting the other), and with an audit trail of changes; Process component registry or repository management ; Document management and ECM systems; User and gr Read More

PegaWorld 2011 Revisited


How did Pegasystems avert disaster and become one of the fastest growing technology companies? The business process management (BPM) vendor started delivering software that users could change relatively easily. TEC Principal Analyst P.J. Jakovljevic takes a close look at Pega BPM and how this customer-centric software with its unique approach to process execution and modeling has contributed to Pegasystems’ success.

bpm gartner  Pega was an obscure BPM vendor with about $100 million (USD) in revenues to 2011 when Pega is the third-fastest growing technology company according to Fortune magazine. Due to five consecutive years of about 30 percent growth, Pega is projected to become a $450 million (USD) company in 2011. During his PegaWorld 2011 keynote presentation entitled “Pega BPM: The software for customer centricity,” Trefler pointed out that Pega’s very first two customers from 1983 are still its customers today. Trefle Read More

Customer Process Management: The Real-time Enterprise Depends On the Merging of CPM and BPM


Customer-facing processes are challenging to manage because they are always changing. Conventional workflow automation and stand-alone business process management (BPM) technologies lack many critical components found in customer relationship management (CRM). However, converging BPM and CRM provides the responsiveness, cost-effectiveness, and manageability to achieve optimal results. The converged approach helps align priorities enterprise-wide, reduce risks, and unblock revenue growth potential.

bpm gartner  a new form of BPM and cause the convergence of several individual markets for business process that demand agility. Gartner Group. Business Process Management Suites Will Be the 'Next Big Thing' . February 5, 2005 A converged system reaches deep into a customer management system to drive processes. At the same time, it extends across departments and applications for end-to-end process management. Above all, a true customer process management system supports constant change and process optimization. Flexi Read More

Understanding SOA, Web Services, BPM, BPEL, and More Part One: SOA, Web Services, and BPM


In the larger schema of things, SOA would espouse general, more abstract concepts of software reusability and encapsulation within certain boundaries (as to then provide access to that software via defined interfaces), Web services would then make these SOA concepts vendor-independent due to their use of generally accepted standards, while BPM and BPEL would be some of the engines making the whole system work.

bpm gartner  SOA, Web Services, and BPM Introduction The battle for the dominance in Service Oriented Architecture (SOA) and Web services has so far largely been a war of words without the clear winner yet (and not any time soon), as many underlying Internet-based standards have emerged only recently. Still, the advocates of both major platforms/frameworks, Java 2 Enterprise Edition (J2EE) and Microsoft .NET , agree on the future of Web services, and have been building similar technology frameworks for developers. Read More

Appian BPM Suite


Appian Enterprise is a secure, scalable framework focusing on business processes. The suite offers the following business process management modules: Process Modeler, Process Engine, Rules Engine, Simulation, and Process Manager. For knowledge management, Appian Enterprise offers the Document Manager, Content Manager, Collaborative Tools, and Portal modules. Analytics capabilities include the Business Activity Manager, the Process Analytics module, the Business Analytics module, and the Dashboard Reporter. Fortune 500 companies, government agencies, and non-governmental organizations are currently deploying Appian Enterprise. The J2EE-compliant architecture of Appian Enterprise is compatible with all major application servers, including BEA WebLogic, IBM WebSphere, Oracle Application Server, JBoss, and others. Full platform support for Windows, Linux, and Unix operation systems is available. Appian Enterprise is built on a service-oriented architecture.

bpm gartner  BPM Suite Appian Enterprise is a secure, scalable framework focusing on business processes. The suite offers the following business process management modules: Process Modeler, Process Engine, Rules Engine, Simulation, and Process Manager. For knowledge management, Appian Enterprise offers the Document Manager, Content Manager, Collaborative Tools, and Portal modules. Analytics capabilities include the Business Activity Manager, the Process Analytics module, the Business Analytics module, and the Das Read More

Skelta BPM


Skelta BPM is an enterprise business process management and advanced workflow software product providing enterprises with a strong and collaborative platform to automate the sequence of human, system and document centric activities required to complete specific business goals. The core components of Skelta BPM includes graphical and intuitive process designer, flexible forms designer, robust workflow engine, secure enterprise console to manage and administer multiple business processes, multiple task dispatch patterns including iOS devices and connectors to existing technologies such as BizTalk, SharePoint, InfoPath, Microsoft SAP LOB adaptor etc.    

bpm gartner  BPM Skelta BPM is an enterprise business process management and advanced workflow software product providing enterprises with a strong and collaborative platform to automate the sequence of human, system and document centric activities required to complete specific business goals. The core components of Skelta BPM includes graphical and intuitive process designer, flexible forms designer, robust workflow engine, secure enterprise console to manage and administer multiple business processes, multiple Read More

The New BPM: Integrated, Transparent, Collaborative—and Apparent


Now more than ever, organizations seeking to not only optimize performance and efficiency, but also gain regulatory response agility will remain in a continuous cycle of business process change. As organizations evolve, so must the technologies that support them. Several factors are now occurring simultaneously that inhibit the ability of the prior class of business process management (BPM) solutions to support new requirements.

bpm gartner  New BPM: Integrated, Transparent, Collaborative—and Apparent Now more than ever, organizations seeking to not only optimize performance and efficiency, but also gain regulatory response agility will remain in a continuous cycle of business process change. As organizations evolve, so must the technologies that support them. Several factors are now occurring simultaneously that inhibit the ability of the prior class of business process management (BPM) solutions to support new requirements. Read More

Ultimus


Ultimus is a global business process management (BPM) software company that delivers the shortest time to value for business process automation and improvement. Headquartered in Cary, NC, the company is ranked by industry research firms Gartner and Forrester as one of the leading vendors in the BPM market. Ultimus has business operations and sales offices throughout North America, Europe, Asia, South America, and the Middle East. Through these offices and a network of more than 100 partners in 61 countries, more than 1,300 customers, including Carnival Cruise Lines, Citizens Bank, McKessonHBOC, Microsoft, Newell Rubbermaid, Black and Decker, Rexam do Brasil, and Cable & Wireless Panama have deployed the Ultimus BPM Suite to automate and improve a wide range of business processes. The Ultimus BPM Suite has been recognized by eWeek magazine with the 2004 eWeek Excellence Award. In addition, Ultimus is a three-time recipient of the Technology Fast 500 Award from Deloitte & Touche and many other awards.

bpm gartner  leading vendors in the BPM market. Ultimus has business operations and sales offices throughout North America, Europe, Asia, South America, and the Middle East. Through these offices and a network of more than 100 partners in 61 countries, more than 1,300 customers, including Carnival Cruise Lines, Citizens Bank, McKessonHBOC, Microsoft, Newell Rubbermaid, Black and Decker, Rexam do Brasil, and Cable & Wireless Panama have deployed the Ultimus BPM Suite to automate and improve a wide range of business Read More

IBM & ILOG Matrimony: Good for BPM, Uncertain for SCM? -- Part 2


Part 1 of this blog topic analyzed IBM’s rationale to acquire ILOG to bolster its service-oriented architecture (SOA) and business process management (BPM) platforms. Eventually, with ILOG fully integrated, IBM hopes to establish the following: a leading rule repository and end-to-end rule lifecycle management; a full spectrum of rules definition and execution methods; maximum rules reuse

bpm gartner  reuse – across all BPM initiatives, SOA initiatives, applications and modernization efforts; and tight integration between IBM WebSphere and ILOG. In addition, as hinted in Part 1, IBM is expected to leverage ILOG's presence in optimization and visualization, which are also of relevance to BPM , Business Activity Monitoring (BAM) & analytics , and Complex Event Processing (CEP) opportunities. During the past several years, the consolidation of the independent business rule management systems (BRMS) Read More

AuraPortal BPMS: Business Process Management (BPM) Competitor Analysis Report


Business process management (BPM) defines, enables, and manages the exchange of enterprise information through the semantics of a business process view, which involves employees, customers, partners, applications, and databases.

bpm gartner  BPMS: Business Process Management (BPM) Competitor Analysis Report Business process management (BPM) defines, enables, and manages the exchange of enterprise information through the semantics of a business process view, which involves employees, customers, partners, applications, and databases. Read More

Ultimus Adaptive BPM Suite 8.3 for Business Process Management Certification Report


Ultimus Adaptive BPM Suite 8.3 is TEC Certified for online evaluation of business process management (BPM) solutions in the Enterprise Resource Planning (ERP) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

bpm gartner  Adaptive BPM Suite 8.3 for Business Process Management Certification Report Ultimus Adaptive BPM Suite 8.3 is TEC Certified for online evaluation of business process management (BPM) solutions in the Enterprise Resource Planning (ERP) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and Read More

Gartner: How to Grow in the Recession


In the free 20-minute on-demand webcast small and midsized companies in a slowing global economy, gartner* vice president of research robert anders...

bpm gartner  gartner grow recession,gartner,grow,recession,grow recession,gartner recession,gartner grow. Read More

Business Process Management (BPM)


Business process management (BPM) defines, enables, and manages the exchange of enterprise information through the semantics of a business process view, which involves employees, customers, partners, applications, and databases.

bpm gartner  Process Management (BPM) Business process management (BPM) defines, enables, and manages the exchange of enterprise information through the semantics of a business process view, which involves employees, customers, partners, applications, and databases. Read More