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Has KANA Gotten Its Mojo Back? - Part 2
Part 1 of this blog series presented the opportunity of service economy and associated complexity of providing consistently an experience of customer service

bpm keywords  brings social, mobile, and BPM solutions to customer service and is performing very well. As described in Part 1, KANA offers agent desktop and self-service solutions on SEM that offer desktop consolidation and knowledge infused processes to offer unprecedented visibility, agility and consistency to customer service processes. PJ : What is your message to customers where knowledge management (KM) and call-centers is not the top pain? In other words, how do you compete with the broader service suite Read More
Business Process Management (BPM)
Business process management (BPM) defines, enables, and manages the exchange of enterprise information through the semantics of a business process view, which involves employees, customers, part...
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Documents related to » bpm keywords


Accelerating ROI with BPM
New research validates what business and IT leaders have discovered for themselves: accelerating process improvement efforts through business process management

bpm keywords  ROI with BPM New research validates what business and IT leaders have discovered for themselves: accelerating process improvement efforts through business process management (BPM) is yielding significant returns as organizations continue to grapple with the unstable global economy. Discover how accelerating BPM initiatives creates an extensible infrastructure that can adjust to changing business conditions and customer requirements. Read More
BPM in the Retail Sector
To remain competitive, retailers must improve costs, differentiate the shopping experience, and ensure effective promotions. Many retailers are asking how to

bpm keywords  in the Retail Sector To remain competitive, retailers must improve costs, differentiate the shopping experience, and ensure effective promotions. Many retailers are asking how to improve vital business processes while offering customers more. Learn about key trends in the retail sector and how business process management (BPM) can help address challenges across in-store operations, supply chain management (SCM), and multi-channel integration. Read More
Appian: Pushing the BPM Envelope—Part One
In a matter of a decade or so, Appian has evolved from a business process management (BPM) software market latecomer to a BPM market challenger, and finally to

bpm keywords  Pushing the BPM Envelope—Part One In a matter of a decade or so, Appian has evolved from a business process management (BPM) software market latecomer to a BPM market challenger, and finally to an upper echelon BPM provider, competing with the likes of IBM and Pegasystems. Appian was founded in 1999 by Matt Calkins and three friends, two of whom had been colleagues with Calkins at business intelligence (BI) software company MicroStrategy. (Calkins was an early MicroStrategy executive, and remains Read More
QAD Introduces Fully Embedded BPM in QAD Enterprise Applications
QAD is arguably the first enterprise resource planning (ERP) vendor with a built-in full-fledged business process management (BPM) system (Savvion BPM) within

bpm keywords  Introduces Fully Embedded BPM in QAD Enterprise Applications QAD is arguably the first enterprise resource planning (ERP) vendor with a built-in full-fledged business process management (BPM) system (Savvion BPM) within its development platform, Progress OpenEdge. Indeed, SAP NetWeaver PI is mainly about process-based integration (and Pegasystems, IBM BPM, and IDS Scheer by Software AG often complement those capabilities for, say, case management or rules-based processes), while Microsoft SharePoint has Read More
One-on-One with BPM Vendor K2’s Executives
TEC recently spoke with the top executives of business process management (BPM) vendor K2 to get an insider view of the company’s mission and vision for the

bpm keywords  on-One with BPM Vendor K2’s Executives In the first part of this report, Technology Evaluation Centers (TEC) zoomed in on the business process management (BPM) vendor K2, focusing on the business strategies and products that have allowed the vendor to become a serious contender in the BPM space. In this second part, TEC recently spoke to the K2’s top executives to get an insider view of the company’s mission and vision for the future.   TEC : Which regions and industry segments have been most Read More
From Spreadsheet Chaos to an Integrated BPM Application in Six Steps
Spreadsheets can provide rudimentary business performance management (BPM) capabilities. But there are many reasons to leave them behind: improved collaboration

bpm keywords  Chaos to an Integrated BPM Application in Six Steps These companies rely on Infor PM (Performance Management). Infor's performance management solution combines business process applications, business intelligence software solutions, and pre-built analytics. Source : Infor Resources Related to From Spreadsheet Chaos to an Integrated BPM Application in Six Steps : Business Performance Management (BPM) (Wikipedia) From Spreadsheet Chaos to an Integrated BPM Application in Six Steps Performance Management Read More
Skelta BPM
Skelta BPM is an enterprise business process management and advanced workflow software product providing enterprises with a strong and collaborative platform

bpm keywords  BPM Skelta BPM is an enterprise business process management and advanced workflow software product providing enterprises with a strong and collaborative platform to automate the sequence of human, system and document centric activities required to complete specific business goals. The core components of Skelta BPM includes graphical and intuitive process designer, flexible forms designer, robust workflow engine, secure enterprise console to manage and administer multiple business processes, multiple Read More
Ultimus Case Study: BPM for Research Excellence
The Biological and Biotechnological Research Council (BBSRC) is the UK’s principal public funder of basic bioscience research. BBSRC needed an automated

bpm keywords  Case Study: BPM for Research Excellence The Biological and Biotechnological Research Council (BBSRC) is the UK’s principal public funder of basic bioscience research. BBSRC needed an automated business process management (BPM) system to handle grant application processes more efficiently. In particular, the chosen solution had to manage the complexities of the grant application and grant round processes, with 6000 applications within a 12-month period. Read More
BPM Technology Taxonomy: A Guided Tour to the Application of BPM
As modern enterprises grow in complexity and scope, managers struggle to keep pace. Business process management (BPM) is increasingly seen as a way to master

bpm keywords  to the Application of BPM As modern enterprises grow in complexity and scope, managers struggle to keep pace. Business process management (BPM) is increasingly seen as a way to master the swelling complexity of modern corporations and coordinate the work of thousands of people by focusing on well-defined processes. Find out how BPM, applied the right way, can fulfill the promise of IT to automate business processes and directly support strategy. Read More
What Makes Human-centric BPM Different?
Business process management (BPM) is ultimately about people, not technology. While technology enables BPM, it is people who lead, manage, and participate in

bpm keywords  Makes Human-centric BPM Different? Business process management (BPM) is ultimately about people, not technology. While technology enables BPM, it is people who lead, manage, and participate in business processes. However, BPM vendors have not traditionally focused on human-centric needs. A human-centric perspective can transform BPM from a cold automation system into an intuitive, user-friendly tool that eliminates redundancy and accelerates how work gets done. Read More
The Many Angles to Dive into the BPM Water
These days, the concepts of business process management (BPM) have become more unified, and BPM functionality from different vendors seems to be more converged.

bpm keywords  to Dive into the BPM Water These days, the concepts of business process management (BPM) have become more unified, and BPM functionality from different vendors seems to be more converged. However, organizations may have their own reasons for adopting BPM—different business features and requirements will lead to different matching points between adopting organizations and BPM solutions. In the mean time, BPM vendors are using various selling points to differentiate their product offerings and to touch Read More
BPM Partners
Advisory firm BPM Partners focuses on business performance management (BPM). The company works with clients on budgeting, planning, financial reporting

bpm keywords  Partners Advisory firm BPM Partners focuses on business performance management (BPM). The company works with clients on budgeting, planning, financial reporting, regulatory compliance, and profitability optimization. Read More
16 Percent of BPM Seekers Agree with the SaaS Delivery Model
Recently, Rob Barry summarized some important points on the topic of delivering business process management (BPM) through the software-as-a-service (SaaS) model

bpm keywords  Percent of BPM Seekers Agree with the SaaS Delivery Model Recently, Rob Barry summarized some important points on the topic of delivering business process management (BPM) through the software-as-a-service (SaaS) model (see Choosing Business Process Management: SaaS BPM or On-premise BPM? According to this article, although managing business process in the cloud is in an early stage, this delivery model is becoming more noticeable. After reading this, I felt that it would be interesting to know business Read More
Understanding SOA, Web Services, BPM, BPEL, and More Part One: SOA, Web Services, and BPM
In the larger schema of things, SOA would espouse general, more abstract concepts of software reusability and encapsulation within certain boundaries (as to

bpm keywords  SOA, Web Services, and BPM Introduction The battle for the dominance in Service Oriented Architecture (SOA) and Web services has so far largely been a war of words without the clear winner yet (and not any time soon), as many underlying Internet-based standards have emerged only recently. Still, the advocates of both major platforms/frameworks, Java 2 Enterprise Edition (J2EE) and Microsoft .NET , agree on the future of Web services, and have been building similar technology frameworks for developers. Read More

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