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Customer Process Management: The Real-time Enterprise Depends On the Merging of CPM and BPM
Customer-facing processes are challenging to manage because they are always changing. Conventional workflow automation and stand-alone business process

bpm reader  Merging of CPM and BPM Customer Process Management: The Real-time Enterprise Depends On the Merging of CRM and BPM If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. It is a challenging time to be a customer centric company when every experience counts. But there is good news: Consona CRM products can help. Built on the foundation of two world-class solutions, formerly Onyx and KNOVA, Consona CRM offers companies with vital and Read More...
Business Process Management (BPM)
Business process management (BPM) defines, enables, and manages the exchange of enterprise information through the semantics of a business process view, which involves employees, customers, part...
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Documents related to » bpm reader


5 Things You Should Not Confuse Business Performance Management With
If you search for business performance management (BPM) on Google, you'll get around 700,000 results. Out of this huge number of results, you will presumably

bpm reader  to follow. Furthermore, your BPM provider will assist you in building the tools you need in order to extract the right data from the right place and then interpret it according to the already defined objectives. 3. Balanced Scorecard, Business Process Measurement, and Key Performance Indicators When talking about business performance management, we should clearly understand that it is possible to successfully manage “something” as long as that “something” can be measured. In other words, in order Read More...
Software for Real People Part One: MindManager Feature and Functions
Many software applications are indispensable for the operation and management of the enterprise. They, however, may actually stifle creativity--arguably the

bpm reader  (ERP), business productivity management (BPM), customer resource management (CRM), project planning, and word processing, are basically linear processes that primarily rely on textual or numeric structure. Despite their inflexibility, these tools have come to be seen as an important to the operation and management of the enterprise. As a result, we require the user to adapt to the tool rather than the tool supporting the user. Like the old saying, If all you have is a hammer, then everything looks like Read More...
Mid-market ERP Vendors Leveraging (and Occasionally Outdoing) Microsoft’s “Plumbing” - Part 2
Part 1 of this blog series analyzed Epicor and SYSPRO, the two renowned enterprise resource planning (ERP) mid-market incumbents that heavily harness Microsoft

bpm reader  and Oracle). Enter Epicor BPM Does Epicor offer anything with regards to EA modeling and process documentation for pre-sales, implementation, upgrades, etc.? Well, over the last 24 months Epicor has invested in an extension to its consulting services’ Signature methodology to incorporate process modeling. Within Epicor BPM , the vendor has a powerful tool for modeling (built on Microsoft tools) and brought together with Epicor Service Connect for process orchestration and XSOL for ESL visualization. Read More...
Better Performance Management for Service Companies
It’s been my experience in the business intelligence (BI) and business performance management (BPM) fields—and I’m sure it’s true in other software areas—that

bpm reader  practical guide to applying BPM to the service aspects within a company, especially in terms of designing meaningful key performance indicators (KPIs) to measure service performance, a topic at the top of the requirement list for many organizations today. Customer satisfaction, service level agreement compliance, and other considerations are gaining importance in the modern organization—some organizations base their profit on service delivery: deploying a strong performance management system is an Read More...
BPM Partners
Advisory firm BPM Partners focuses on business performance management (BPM). The company works with clients on budgeting, planning, financial reporting

bpm reader  Partners Advisory firm BPM Partners focuses on business performance management (BPM). The company works with clients on budgeting, planning, financial reporting, regulatory compliance, and profitability optimization. Read More...
An Introduction to BPM
Business process management (BPM)—the discipline of modeling, automating, managing, and optimizing business processes—is one of the hottest market segments in

bpm reader  Introduction to BPM Business process management (BPM)—the discipline of modeling, automating, managing, and optimizing business processes—is one of the hottest market segments in the software industry today. Its rapid growth is driven by the increasing recognition that success is driven by the efficiency of your organization’s business processes. But what exactly is a business process—and how can BPM improve it? Read More...
Euromadi: Integrating BPM and ECM
Euromadi was looking to automate its business processes and increase effectiveness. With hundreds of suppliers all over the world, it needed a system that could

bpm reader  Integrating BPM and ECM Euromadi was looking to automate its business processes and increase effectiveness. With hundreds of suppliers all over the world, it needed a system that could help manage the relationships of more than 220 associate companies. By integrating business process management (BPM) with an enterprise content management (ECM) system, Euromadi has increased productivity and reduced data input and maintenance by 30 percent. Read More...
BPM and SOA
As businesses move away from buying applications to buying the means of facilitating business processes, a different approach to technology assets is required

bpm reader  and SOA As businesses move away from buying applications to buying the means of facilitating business processes, a different approach to technology assets is required. Service-oriented architecture (SOA) will enable organizations to run business from a process point of view. Tooling must therefore allow existing investments to be used within the SOA environment, enabling business processes to be easily and effectively modeled. Read More...
IBM & ILOG Matrimony: Good for BPM, Uncertain for SCM? -- Part 3
Part 2 of this blog topic continued to analyze IBM’s rationale behind acquiring ILOG to bolster its service oriented architecture (SOA) and business process

bpm reader  ILOG Matrimony: Good for BPM, Uncertain for SCM? -- Part 3 Part 2 of this blog topic continued to analyze IBM ’s rationale behind acquiring ILOG to bolster its service oriented architecture (SOA) and business process management (BPM) platforms, in part due to the capabilities of archrival Oracle . What About ILOG's SCM Products? Whether as a sort of “collateral damage” (given IBM’s foremost interest in beefing up its SOA/BPM infrastructure product) or maybe not, the acquisition also leaves IBM Read More...
BPM Weaves Data And Processes Together For Real-time Revenues
Linking data to process is the realm of business process management (BPM). BPM's focus on process dramatically reduces the amount of data that needs to be

bpm reader  Together For Real-time Revenues BPM Weaves Data And Processes Together For Real-time Revenues Featured Author - David Cameron - May 30, 2003 Introduction One customer abandons a product application on a corporate Web site. Another customer starts to configure an online product but gets frustrated and quits. A third stops paying bills on time or contributing to an account. What do these events have in common? The relationship between customer and vendor is at risk, and the customer appears to be close to Read More...
SAP NetWeaver BPM
Business process management (BPM) is an attempt to provide a holistic view of a company’s workflows and automate processes. It provides a new management

bpm reader  NetWeaver BPM Business process management (BPM) is an attempt to provide a holistic view of a company’s workflows and automate processes. It provides a new management discipline, a new suite of software tools, and a new IT implementation style based on concrete links between strategy and execution. Learn more about SAP’s place in the BPM landscape and what its new BPM tool—NetWeaver BPM—can do to help you better manage your company. Read More...
Sword Ciboodle-One More BPM-Centric CRM Provider
What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve

bpm reader  (well, retrofitted, rather) some BPM elements within their respective offerings. Another vendor that has embraced process-centric CRM from the beginning is Sword Ciboodle Ltd , which was founded in 1986 as Graham Technology plc and remains based in Glasgow, United Kingdom (UK). The company has been delivering process-based customer interaction solutions to contact centers since 1994. Since then, the vendor has developed a strong presence in Europe and a notable presence in the Middle East and Read More...
EZ-Process BPM/BI Suite
EZ-Process is a certified business solution catering to extended business process management (BPM), workflow automation, and compliancy management (with

bpm reader  Process BPM/BI Suite EZ-Process is a certified business solution catering to extended business process management (BPM), workflow automation, and compliancy management (with respect to SOX and others). Web-based and integrated, its different modules enable organizations to perform process-related tasks such as definition, documentation, certification, collaboration, publication, optimization, compliancy, and automation. Read More...

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