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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 bpo australia


Eccentex-Enabling Do-it-yourself Case Management
Various types of vendors and products have taken hold of the business process management (BPM) software market. While there are mainstream BPM providers such as

bpo australia  outsourcing (BPO) and by BPO companies? Have there been any examples of the BPO use and for what kind of processes? GS: AppBase can be a very effective platform for BPO companies that desire to deliver custom case–oriented (read unstructured- or milestone-driven) applications to a variety of customer scenarios. Our native-cloud PaaS combined with AppTemplates allows for the rapid assembly of specific apps, which can then be leveraged in the cloud by the BPO organization's target customers. These apps

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Enterprise Incentive Management Leader Responds to Market Demands


The market for enterprise incentive management (EIM) products is in its early stages and is rapidly evolving. Callidus Software is the EIM vendor of choice for some of the largest companies in the world.

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Reporting Value of IT Services with Balanced Scorecards


A balanced scorecard is a measurement system for management that provides real insight into the status of a business or some part of it. Developed by Kaplan and Norton in the early 1990s, balanced scorecards provide a control system that helps ensure the right balance between different, and often times conflicting, perspectives. For example, an insurance company may increase profitability by offering incentives to claims assessors for taking a tough stance on payout, but will soon find dissatisfaction among its clients that may lead to lost business. Scorecards help ensure this balance and are an improvement over more traditional single dimension approaches that tend to be based purely on expense management and business growth.

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Chatting with TradeStone Software @ NRF BIG Retail Shows - Part 2


Part 1 of this series introduced the conundrum that retailers (especially those in the areas of fashion and apparel) encounter in the realms of design, sourcing, ordering, and delivery of private label and branded goods. The article also introduced TradeStone Software and its merchandise lifecycle management (MLM) solutions that enable a number of the world's most successful

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Best-of-breed Approach to Finance and Accounting


CODA's savvy accounting and financial offerings include budgeting, forecasting, scorecards, and tools that use Microsoft Excel spreadsheets collaboratively and securely. However, CODA must defend its narrow specialist and best-of-breed approach against larger-scale integrated enterprise system offerings.

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How Do You Choose between SAP and Oracle? Run Them Side by Side


Ansell Limited, an Australia-based global manufacturer of protection solutions, announced that its European, Middle East, and African operations went live with SAP enterprise resource planning (ERP) software two weeks ago. The company pointed out that although it’s too early to claim a full success, the first results are definitely pretty optimistic. For anyone who follows ERP selection news, this announcement is nothing unusual. However, the context is surprising.

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Application Outsourcing, BPO, eBusiness and TeamSourcing


Systel offers four services in the category of outsourcing application software.Applications Outsourcing provides a full life cycle approach to development, enhancements, maintenance, integration, and technology transformation.BPO is an end-to-end solution for key verticals such as financial services and banking, healthcare, insurance, and retail.With TeamSourcing, Syntel provides professional IT consulting services directly to customers. TeamSourcing services include systems specification, design, development, implementation and maintenance of complex IT Applications involving diverse computer hardware, software, data, and networking technologies and practices.Syntel's eBusiness services focus on business-to-business (B2B), customer relationship management (CRM), data warehousing, enterprise resource planning (ERP), enterprise application integration (EAI), web, and wireless solutions.  

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Commerce One to Procure for the Antipodes and Elsewhere


Procurement vendor Commerce One and Cable &Wireless Optus sign a deal to establish an electronic marketplace in Australia and New Zealand. Commerce One is reinforcing its presence in the Pacific and in Europe.

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The Benefits of Call Center Outsourcing


An increasing number of companies are turning to business process outsourcing (BPO) because of the many advantages it provides. In 2002, the outsourced call center industry reached $22 billion (USD) and is projected to increase to $25.7 billion (USD) over the next two years to serve the growing demand. For outsourcing to be a success, companies need an overall strategy. After that, it boils down to one question: where?

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NorthHighland


If you’re looking for a consulting firm that lives up to all the clichés, keep looking.We’re different. We live and work where our clients live and work.We guarantee our work. We believe that when you’re really good at what you do, you measure your success by your client’s success. And you shouldn’t have to fly in the people you need to do the job.At North Highland, our consulting business is more evolved. Our consultants, who average 15 years of experience, are at the top of their game. Our clients, some of the largest and most recognizable names in the world, stay with us because they get results. Since 1992 we have grown to 19 offices in the U.S. and Asia, and offer support in Europe and Australia through Highland Worldwide.We’re here to change the way you think about consulting.What can we do for you?

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Who Benefits from Outsourcing?


While simple on the surface, the decision to outsource is a major strategic undertaking. Besides weighing cost reduction against the consequences of reduced control, companies must also consider various economic effects, political consequences, and even cultural limitations. Discover the economic and political implications of outsourcing and offshoring, and learn techniques for managing successful deals.

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