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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 bpo case studies europe


Enterprise Applications Vendors Going Viral and Social: Another Take
It would not be far off the mark to say that social media, user-generated content (UGC), and online collaboration all hit the mainstream in 2009, at least

bpo case studies europe  solutions,  business process outsourcing (BPO)  via financial experts, and a platform. The latter the company calls the Triple-C (Connect, Correct, Comply) Platform , a customizable repository of more than 500 business processes, workflows and best practices.  As described in my previous blog post , Corefino is targeting a new breed of ‘Strategic CFO’s  who want to treat recurring financial reporting/reconciliation needs, the same way they treat mundane payroll: “Get it out of here, please, so

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Documents related to » bpo case studies europe

A Leader in Service Management Tackles Multidimensional Growth


Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management (SLM) platform. P.J. Jakovljevic, principal analyst at Technology Evaluation Centers (TEC), runs down the company's history of acquisitions and developments, and interviews Mark Vigoroso, Servigistics' senior vice president of global marketing and alliances.

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Case Study: Ralco Industries


For manufacturers, business success can be influenced by a strong quality management system. This case study looks at how metal stamping manufacturer Ralco Industries uses the Plex Manufacturing Cloud to automate quality.

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Case Study: Kyocera


Aside from geographic challenges, Kyocera—distributor of document management devices—also grapples with three-month lead times, purchase-order constraints, and stocking commitments. Forecasting accuracy is critical to a company that has to manage frequent model changes and short life-cycle products. Find out about the demand and forecast management solution the company uses to ensure consistent and accurate reporting.

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Case Study: Heritage


When American industrial trash bag maker Heritage realized that its legacy systems couldn't support its growth plans, it turned to Microsoft Dynamics AX and Microsoft-recommended implementation partner Edgewater Fullscope. As a result of Heritage's smooth Microsoft Dynamics AX and CRM implementation and great relationship with Edgewater Fullscope, the software platform has helped Heritage to reduce inventory, serve more customers, grow with fewer resources, and consolidate data.

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Case Study: Shape Corp.


This case study looks at how automotive manufacturer Shape Corp. adopted a cloud enterprise resource planning (ERP) solution from the Plex Manufacturing Cloud.

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IT Services/ BPO/ Technologies


MphasiS provides contact center services and business process outsourcing (BPO) services to Fortune 500 companies. Their contact centers in Bangalore and Pune, India offer English language support in an ISO 9001 certified environment. They also provide Spanish language solutions through their Tijuana, Mexico contact center facility. Mphasis Technologies mission is to provide services and solutions to organizations in the fields of research and development (R&D) and product development. Their offerings span nine industries and sciences of mobile, networking and telecom, industrial automation, computing platforms, automotive-telematics, consumer electronics, healthcare, life sciences, and radio frequency identification (RFID). They deliver their services through their "Technology Rental Lab" concept.  

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Why IT Does Matter in BPO


IT plays a critical role in any outsourcing effort. Organizations engaged in or pursuing business process outsourcing (BPO) must ensure that they truly understand the capabilities of their existing software environment, as well as the capabilities of candidate BPO service providers. Embedding IT requirements and capabilities from the start will thus improve the likelihood of success for any BPO endeavor.

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Case Study: Pandora


Pandora is an Internet radio service that needed an agile, sustainable platform for future growth. So Pandora moved its entire IT infrastructure to the cloud, and using FinancialForce accounting and human capital management (HCM) solutions, the company achieved dramatic results.

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Case Study: 3form


3form, a manufacturer of resin panels used in high-design architectural projects, chose Infor Visual ERP for its flexibility and customizability to meet 3form's specific needs.

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Case Study: ERP That Almost Runs Itself


That kind of ERP system is available to you, and you can learn more about it in the case study natural factors & syspro: partners in health.

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