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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 bpo case studies india


A Leader in Service Management Tackles Multidimensional Growth
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management

bpo case studies india  the business process outsourcing (BPO) space, given the trend of many product companies to outsource their service operations to outside specialists. We recently announced our alliance with NextNine for its remote service capabilities. Last but not least, we do provide application programming interfaces (APIs) to SAP and Oracle’s ERP and EAM solutions, but over time and subject to market needs, we might want to have even more involved certifications for SAP NetWeaver and Oracle Fusion Middleware (OFM)

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Documents related to » bpo case studies india

Transaction Based Pricing in BPO


Increased maturity in business process outsourcing (BPO) has led to the emergence of transaction-based pricing and outcome-based pricing models, which can provide broader business value to customers. This white paper focuses on the transaction-based pricing model for BPO services, its suitability in meeting present-day BPO objectives, and its superiority over the traditional full-time-equivalent (FTE)-based pricing model.

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The Case Against Modifying Your Enterprise Software


Consider the case of two hypothetical companies—Company A and Company Z—each using an identical enterprise software package delivering identical core functionality. Company A has the same number of users, but the total cost of ownership (TCO) experienced by Company Z is about twice the TCO enjoyed by Company A. Why? We explain.

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Case Study: Pandora


Pandora is an Internet radio service that needed an agile, sustainable platform for future growth. So Pandora moved its entire IT infrastructure to the cloud, and using FinancialForce accounting and human capital management (HCM) solutions, the company achieved dramatic results.

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Case Study: IGX Global Corp


IGX Global provides solutions to develop, deploy, and sustain effective long-term network and information security plans. This case study identifies the business issues that IGX Global was able to overcome using FinancialForce supply chain management (SCM). Learn about the project results.

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Case Study: Textron


For over 40 years, Textron Fastening Systems Australia has provided automotive and aerospace customers with specialized fastening and assembly solutions. Using PRONTO-Xi, Textron has optimized its warehouse operations by automating put-away, picking, transfer orders, and stock takes. Find out how the solution also helped Textron reengineer processes to enhance productivity and improve order accuracy to 99.8 percent.

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Case Study: Qualcomm


To analyze enterprise application usage throughout the company, Qualcomm’s product development services team required a solution that was more rapid and analytically driven than the company’s other business intelligence (BI) systems. Learn how the team found a solution that helped speed up product testing, enable real-time access to testing data, and reduce the time required to fulfill new BI application requests.

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Case Study: Interdyn


Interdyn, a solution integrator specializing in the Microsoft Dynamics line, showed an insurance brokerage how to access the data locked in its customer relationship management (CRM) system. After being shown a business intelligence (BI) solution made just for Dynamics CRM, the client immediately saw the value of having its CRM data presented in visual reports using dashboards showing multiple metrics. Learn more.

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Case Study: Yahoo!


Yahoo! needed to find a learning management system (LMS) that could keep up with the pace of change and the challenge of serving 16,000 employees around the globe. Learn how the company established a single LMS that serves its US locations—as well as those in Asia and the United Kingdom (UK)—and how the new system reduced deployment time for custom content, and tied learning to specific business metrics.

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Renault-Nissan Selects Kronos for Workforce Productivity in India


Kronos seems to be reaping the benefits from its geographic expansion into India and China. Reportedly, Renault-Nissan Automotive India evaluated lots of local time and attendance (T@A) vendors, but none of them fit the automaker's automation requirements. Kronos was selected for its ability to offer a complete solution including full automation of the punch-to-pay process, real-time

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Case Study: Kyocera


Aside from geographic challenges, Kyocera—distributor of document management devices—also grapples with three-month lead times, purchase-order constraints, and stocking commitments. Forecasting accuracy is critical to a company that has to manage frequent model changes and short life-cycle products. Find out about the demand and forecast management solution the company uses to ensure consistent and accurate reporting.

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