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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 bpo companies of europe


Emptoris: Opening a New Chapter of Prosperity - Part 2
Part 1 of this blog series talked about my impressions following an upbeat and constructive business update meeting at Emptoris’ headquarters. Under its new

bpo companies of europe  and  business process outsourcing (BPO). The reasons why Emptoris loses are pretty generic to all best-of-breed software providers. Namely, if a corporate-wide procurement department is not driving the decision, the company cares more about unified IT tools then on the  earnings per share (EPS)  impact, has limited intentions to do something worthwhile, and has little appetite to pay, Emptoris chances of winning are slim. Moreover, if the prospective company’s global vision is to implement a

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Softtek


Founded in 1982, Softtek is a global provider of IT and business process solutions with close to 7,000 professionals across 30 offices in North America, Latin America, Europe, and Asia. With eight Global Delivery Centers in Mexico, Brazil, Spain, and China, Softtek provides solutions to top-tier corporations in over 20 countries through on-site, on-shore, and its trademarked Near Shore service delivery models. Creator of the Near Shore industry, Softtek is one of the largest IT service providers in Latin America. Softtek is Near Shore service provider for North America, as well as Latin America's largest private IT service provider. For more than two decades, the company has served the technology needs of some of the world's most notable companies, offering various IT services including application related services, IT infrastructure support, and business process outsourcing (BPO). The functionality of the Near Shore approach is based on using one or more of the eight Global Delivery Centers (GDCs) based in Mexico (4), Brazil (2), Spain (1), or China (1) to meet the global IT needs of customers in North America, Latin America, Europe, and Asia. The GDCs adhere to a "follow-the-sun" strategy, keeping work regionally close to allow for customer interaction and on-site work when remote delivery is unfavorable. Each GDC operates following Six Sigma philosophy, Capability Maturity Model Integration (CMMi) guidelines, and in some cases is process certified in ISO, confirming that the client gets a high level of expertise and efficiency. Also, through the network of GDCs, Softtek helps ensure business continuity and disaster recovery plans for its clients, which is also supported by its strong communications infrastructure.

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Amdocs Overhauls Its Marketing


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Learning from BPM Leaders: Benefits, Prerequisites, and the Impact of Successful BPM Initiatives


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Analysis of Active Voice's Acquisition of PhoneSoft, Inc.


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