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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 bpo companies


IT Services/ BPO/ Technologies
MphasiS provides contact center services and business process outsourcing (BPO) services to Fortune 500 companies. Their contact centers in Bangalore and

bpo companies  Services/ BPO/ Technologies MphasiS provides contact center services and business process outsourcing (BPO) services to Fortune 500 companies. Their contact centers in Bangalore and Pune, India offer English language support in an ISO 9001 certified environment. They also provide Spanish language solutions through their Tijuana, Mexico contact center facility. Mphasis Technologies mission is to provide services and solutions to organizations in the fields of research and development (R&D) and product

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Can Technology Make CFO's and Controller's Jobs More Strategic? (Part 2)


Part 1 of this blog series established that by offloading non-essential and non-value-adding routine tasks to third-party business process outsourcing (BPO) specialists, many human resource (HR) and payroll managers are now able to focus more on strategic and more important tasks of managing talent and human capital of the company. The discussion then went into the possible liberation of chief

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The Benefits of Call Center Outsourcing


An increasing number of companies are turning to business process outsourcing (BPO) because of the many advantages it provides. In 2002, the outsourced call center industry reached $22 billion (USD) and is projected to increase to $25.7 billion (USD) over the next two years to serve the growing demand. For outsourcing to be a success, companies need an overall strategy. After that, it boils down to one question: where?

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Mphasis


Located in Bangalore, India, MphasiS is a global IT and BPO service provider for G2000 companies around the globe. It assists its clients offers custom solutions for technology and operations outsourcing. MphasiS focuses on financial services, logistics, and technology verticals and spans across architecture, application development and integration, application management and business process outsourcing, including the operation of large-scale customer contact centers. Besides an on site presence at key locations, the company has an extensive offshore infrastructure for IT development and business process outsourcing with centers in India, China, and Mexico. MphasiS has ISO 9000 and BS 7799 certifications, CMMi Level 5 rating, and Six Sigma quality initiatives. The company currently employs over 8,500 professionals.

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Outsourcing Best Practices


It has become very common for start-ups to begin their entire product development by leveraging companies offshore. Once a long-haul possibility for large corporations with deep pockets, offshore outsourcing is now accepted as a natural phenomenon of business strategy for even the smallest of companies. Learn 10 best practices that can help you manage your next product engineering outsourcing (PEO) project.

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A Quality and Compliance Training Road Map for Emerging FDA-regulated Companies


A Quality and Compliance Training Road Map for Emerging FDA-Regulated Companies Emerging life science companies face the same compliance and regulatory pressures as larger ones. Companies that outsource sales and operational functions need to disseminate training on key policies, procedures, and regulations to a wide audience—without the benefit of a dedicated training team. These companies demand solutions that automate the quality training effort without compromising the entire quality program.

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Procurement and Office Supply Companies Ink Deal


PurchasePro and Office Depot have begun a strategic relationship that will make the PurchasePro marketplace available to customers from within Office Depot stores.

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Giving Manufacturing Companies a Fast Start


The all-in-one manufacturing functionality supports industry best practices in the following categories:materials management; production planning ...

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Giving Manufacturing Companies a Fast Start: SAP Business All-in-One Fast-start Program


It’s not easy for manufacturing companies to improve operating efficiency while responding to market changes. Improving productivity across business processes requires visibility, speed, and automation. The SAP Business All-in-One fast-start program can tailor SAP manufacturing software to your needs and roll it out quickly—and, it can be adapted to changing requirements. Find out how it can grow with your company.

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Open letter to companies planning on using Social CRM


If you have decided to use social customer relationship management (SCRM) to sell your products or services, you should be ready to adapt to what your customers consider SCRM to be, not vice versa. As I mentioned in my post Social CRM is Dead, Long Live Social Media Flavored CRM, I see the “social” in SCRM as being related to human welfare and not only to social media. Therefore, SCRM should

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Next-generation Data Protection for Midsized Companies


Just because your company isn’t a major corporation with hundreds of offices and thousands of employees doesn’t mean you’re not under the same pressures to maintain access to critical information. But buying the same solutions as the major players in your industry can be expensive and unnecessary. Learn about next-generation data protection and recovery options specifically for small and midsized businesses (SMBs).

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