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Software Functionality Revealed in Detail
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 bpo company in europe


A Leader in Service Management Tackles Multidimensional Growth
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management

bpo company in europe  the business process outsourcing (BPO) space, given the trend of many product companies to outsource their service operations to outside specialists. We recently announced our alliance with NextNine for its remote service capabilities. Last but not least, we do provide application programming interfaces (APIs) to SAP and Oracle’s ERP and EAM solutions, but over time and subject to market needs, we might want to have even more involved certifications for SAP NetWeaver and Oracle Fusion Middleware (OFM)

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Softtek


Founded in 1982, Softtek is a global provider of IT and business process solutions with close to 7,000 professionals across 30 offices in North America, Latin America, Europe, and Asia. With eight Global Delivery Centers in Mexico, Brazil, Spain, and China, Softtek provides solutions to top-tier corporations in over 20 countries through on-site, on-shore, and its trademarked Near Shore service delivery models. Creator of the Near Shore industry, Softtek is one of the largest IT service providers in Latin America. Softtek is Near Shore service provider for North America, as well as Latin America's largest private IT service provider. For more than two decades, the company has served the technology needs of some of the world's most notable companies, offering various IT services including application related services, IT infrastructure support, and business process outsourcing (BPO). The functionality of the Near Shore approach is based on using one or more of the eight Global Delivery Centers (GDCs) based in Mexico (4), Brazil (2), Spain (1), or China (1) to meet the global IT needs of customers in North America, Latin America, Europe, and Asia. The GDCs adhere to a "follow-the-sun" strategy, keeping work regionally close to allow for customer interaction and on-site work when remote delivery is unfavorable. Each GDC operates following Six Sigma philosophy, Capability Maturity Model Integration (CMMi) guidelines, and in some cases is process certified in ISO, confirming that the client gets a high level of expertise and efficiency. Also, through the network of GDCs, Softtek helps ensure business continuity and disaster recovery plans for its clients, which is also supported by its strong communications infrastructure.

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Malta, An Ideal Nearshore Location


Malta is developing as a nearshoring location. Malta's advantages include an educated workforce that is fluent in English, lower wages than Western Europe, and a central geographic postion. In addition, Malta is a member of the European Union, and the Maltese government offers both tax and non-fiscal incentives to promote investment.

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What's in a Name? or Enterprise Systems' Reincarnations (Part I)


Well, the ERP Graveyard blog might sometimes be slightly deceiving, since not all enterprise resource planning (ERP) products necessarily die there. Some of them might even be resurected under a different name and ownership. To that end, Infor might even seem like old news today. It's been five years since its formation (no pun intended here, given its subsequent acquisition of former Formation

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Navigating Global Trade Waters


Vastera has gradually migrated to become more of a services company than a mere enterprise software provider. Over the last few years it has grown its global trade know-how, consulting practice, and managed services division.

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SAP In-memory Computing Technology Changing the Way Business Intelligence Is Managed


With the revolution of in-memory computing already under way, the question isn’t if this revolution will impact businesses, but when and how. This paper details how in-memory computing can change the way you manage business intelligence (BI). For business and information technology (IT) executives, the paper furnishes substantial information and business examples about what changes they can look forward to and how those changes can catalyze their strategic initiatives.

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Get Closer to Your Best Customers: A Shift in Customer Strategies in a Time of Crisis


An unsettled economy needs a different approach to managing revenues. Companies must identify their most profitable customers and the most effective marketing and sales vehicle for reaching them—with a shrinking budget. And shifts in customer spending demand a fresh look at the value proposition of your current products and services. Find out how you can stay close to your customers as their needs change.

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Secure in a Foundry


Foundry Networks™, Inc. announced that they would be incorporating Secure Shell (SSH) Technology for free in all of its high-performance switching devices. That’s right! Foundry Networks has just made every Network Manager’s dream come true.

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JDA Enables Retail In-Store Picking


While omnichannel retail has created multiple sales opportunities for retailers, it has created havoc in their stores and upstream supply chains. Challenged with enormous e-commerce purchasing volumes, retailers are looking at how they can effectively manage the picking of e-commerce orders to truly provide the ‘buy anywhere, fulfill anywhere, and return anywhere’ experience. Find out how one software vendor is helping retailers address this challenge.

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Garbage In, Garbage Out


We have all heard the phrase: “garbage in, garbage out.” When any company evaluates a customer relationship management (CRM) system, this is always one of the first expressions to come up. And yet we see company after company for which this is the exact problem. How can you make sure that this doesn’t happen to you?

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Role of In-memory Analytics in Big Data Analysis


Organizations today need to handle and manage increasingly large volumes of data in various formats and coming from disparate sources. Though the benefits to be gained from analysis of such big data are immense, so are the inherent challenges, including need for rapid analysis. In his article, TEC BI analyst Jorge García discusses how in-memory analytics helps address these challenges and reap the benefits hidden in big data.

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