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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 bpo comparison


Holistic Omni-Channel Customer Experience Spotlighted at KANA Connect
I couldn’t make it to the KANA Connect 2013 conference this September, but the marvels of modern technology allowed me to follow the event in real time through

bpo comparison  including business process outsourcing (BPO) and managed services. In conclusion, KANA seems to be in a good spot. Some further expansion both geographically and functionally is expected now that the vendor has largely digested the former wave of acquisitions. More native CX big data/analytics and social capabilities are likely additions down the track. Related Reading: Moxie Software—Promoting Social and Multichannel Customer Service (September 2013) KANA Software and Ciboodle Join Forces for Customer

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Enterprise Applications Vendors Going Viral and Social: Another Take


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2007 Microsoft Office System Suites Comparison


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