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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 bpo firms


Outsourcing 101 - A Primer Part Two: Outsourcing Categories
Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part examines the

bpo firms  are emerging in the BPO space include: Engineering/design Drafting services Design digitization (paper to CAD) Design conversion (CAD to CAD) Market research analysis, Marketing analysis Medical imaging and reading of x-rays and cat-Scans Medical transcription Language translation Procurement services Manufacturing Outsourcing One of the most mature outsourced processes is manufacturing. Many firms in the U.S., and around the world outsource the manufacture of both intermediate goods and finished-goods.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Documents related to » bpo firms

Gaining Competitive Advantage through Global Product Development


Product development is a mission-critical process. And it can also be very expensive. But thanks to modern computer-aided design (CAD), computer-aided engineering (CAE), computer-aided manufacturing (CAM), and product lifecycle management (PLM) systems, many manufacturing companies now have the tools that allow better alignment of cost and value-add. This is what’s referred to as “global product development.” Learn more.

bpo firms  Firms. Leading IT and BPO firms like Tata Consulting Services (TCS) , Infosys, Wipro, Satyam, HCL, and a host of others see product development as yet another IT-enabled service and have proceeded to add engineering services to their portfolio of offerings. With strong process capabilities, these firms generally excel at delivery via an offshore model, but with their limited heritage in product development or manufacturing, they may lack domain expertise and experience. Manufacturing Companies. A Read More

An Insider’s View of Spend Management Software Vendor Coupa


We recently had the opportunity to extend our coverage of spend management software vendor Coupa with insider information from Coupa’s own top brass. Our questions and Coupa executives’ answers are as follows:TEC: We have already heard about your winning value prop, but what is typically the reason that you lose to your competitors? Coupa: Pricing is the typical reason we lose to

bpo firms  applications, business process outsourcing (BPO), group purchasing organization (GPO), services, and regionalized offerings. All of our distribution partners have been trained and certified to sell, demonstrate, and implement Coupa’s application suite. Examples of distribution partners include CCP / Amerinet and IBM. TEC: How do your customers seek and invite new prospective suppliers and how easy it is to engage them in a sourcing or procurement event for the first time? Coupa: Existing suppliers can Read More

Enterprise Incentive Management Leader Responds to Market Demands


The market for enterprise incentive management (EIM) products is in its early stages and is rapidly evolving. Callidus Software is the EIM vendor of choice for some of the largest companies in the world.

bpo firms  and business process outsourcing [BPO] services), Hewlett-Packard ( HP ), Informatica Corporation , Oracle , Saama Technologies (a consulting and SI firm that provides actionable BI for enterprises and outsourcing services for software product companies), SAP , and Sopra Group , among others. Ten of the thirty Dow Industrial companies have thus far chosen EIM from Callidus, whereby the vendor's partner programs hope to ensure successful implementation and faster payback for these companies as well as for Read More

Taking Control of Your Business: Growing Profitably in the Professional Services Market


How can a professional services firm grow profitably while providing clients with the services and project pricing they demand? The firm must rely on best-practice solutions to gain control over every aspect of business—from business development to resource planning to billing. Firms that plan and staff projects by relying on combinations of spreadsheets and management instinct will fall behind.

bpo firms  in the IT and BPO services markets, in particular, continues to abound. The realities of market consolidation require that firms prepare for M&A activity by being able to render accurate and auditable internal processes and records. Outsourcing Growth The trend of business process outsourcing is a mixed bag for professional services firms. For an IT or BPO firm, each time a business elects to outsource a function, a potential revenue stream disappears. But for many consulting firms, the very question of Read More

ERP Vendors Venturing into PSA


On February 29, PeopleSoft Inc. took the wraps off its Professional Services Automation (PSA) product, software that aims to help services firms better manage financial and human-resources systems. On March 6, Lawson Software reaffirmed its position as a “premier total solution provider for the professional services industry”.

bpo firms  Vendors Venturing into PSA ERP Vendors Venturing into PSA P.J. Jakovljevic - April 12th, 2000 Event Summary On February 29, PeopleSoft Inc. took the wraps off its Professional Services Automation (PSA) product, software that aims to help services firms better manage financial and human-resources systems. PeopleSoft PSA targets firms that have difficulty managing the skills and availability of staff. The product provides opportunity and service-resource management, which handles project proposals and Read More

Building Relationship Capital: Client Relationship Management for the Capital Markets


Client relationship management (CRM) technology can help capital-markets firms streamline investment banking activities, increase brokerage trade volume, and meet compliance challenges. As a nerve center for information about clients, prospects, institutions, syndicate partners, and other contacts, the right CRM system enables capital-markets firms to share intelligence, coordinate activities, and derive advantage from an integrated body of corporate knowledge and relationships.

bpo firms  Relationship Capital: Client Relationship Management for the Capital Markets Client relationship management (CRM) technology can help capital-markets firms streamline investment banking activities, increase brokerage trade volume, and meet compliance challenges. As a nerve center for information about clients, prospects, institutions, syndicate partners, and other contacts, the right CRM system enables capital-markets firms to share intelligence, coordinate activities, and derive advantage from an Read More

Kinaxis and WNS Enter a Strategic Partnership


Early in 2013, WNS Holdings Ltd, a provider of global business process outsourcing (BPO) services, announced its strategic partnership with Kinaxis, the provider of RapidResponse, an enterprise cloud service for supply chain management (SCM) and sales and operations planning (S@OP). RapidResponse is a single product that delivers the underlying planning, simulation, and collaboration capabilities

bpo firms  transform via its platform-based BPO services and solutions how clients manage their supply chains consistent with the challenges and realities of today’s volatile business environment. For its part, the recently upbeat Kinaxis hereby addresses its two still weaker spots: mid-market deployments and partner ecosystem. Kinaxis continues to be interested in the mid-market and is always looking for partners that can take RapidResponse into this space, especially as a managed service rather than as a Read More

Justification of ERP Investments Part Four: Replacing or Re-implementing an ERP System


An investment analysis focusing on enterprise resource planning (ERP) benefits frequently applies to those firms initially justifying an ERP implementation. It can also be used to justify a 're-implementation' when the initial efforts have failed to produce desired results. Reprinted from Maximizing Your ERP System by Dr. Scott Hamilton.

bpo firms  of ERP Investments Part Four: Replacing or Re-implementing an ERP System Replacing or Re-implementing an ERP System* An investment analysis focusing on enterprise resource planning (ERP) benefits frequently applies to those firms initially justifying an ERP implementation. It can also be used to justify a re-implementation when the initial efforts have failed to produce desired results. The box describing Classifications of ERP success identifies situations where the ERP implementation Read More

Application Outsourcing, BPO, eBusiness and TeamSourcing


Systel offers four services in the category of outsourcing application software.Applications Outsourcing provides a full life cycle approach to development, enhancements, maintenance, integration, and technology transformation.BPO is an end-to-end solution for key verticals such as financial services and banking, healthcare, insurance, and retail.With TeamSourcing, Syntel provides professional IT consulting services directly to customers. TeamSourcing services include systems specification, design, development, implementation and maintenance of complex IT Applications involving diverse computer hardware, software, data, and networking technologies and practices.Syntel's eBusiness services focus on business-to-business (B2B), customer relationship management (CRM), data warehousing, enterprise resource planning (ERP), enterprise application integration (EAI), web, and wireless solutions.  

bpo firms  Outsourcing, BPO, eBusiness and TeamSourcing Systel offers four services in the category of outsourcing application software.Applications Outsourcing provides a full life cycle approach to development, enhancements, maintenance, integration, and technology transformation.BPO is an end-to-end solution for key verticals such as financial services and banking, healthcare, insurance, and retail.With TeamSourcing, Syntel provides professional IT consulting services directly to customers. Read More

Syntel, Inc.


Syntel (NASDAQ: SYNT) is an IT and business process outsourcing (BPO) company. Its portfolio of services includes complex software application development and maintenance services, platform migration solutions, BPO, e-business development and integration, wireless solutions, data warehousing, and customer relationship management (CRM) implementation. Vertical industry focus areas include financial services and banking, health care, and insurance. Syntel is partnered with such companies as Business Objects, Citrix, Cognos, IBM, Microsoft, MicroStategy, Oracle, Sun Microsystems, and TIBCO, among others. Headquartered in Troy, Michigan (US), Syntel was incorporated in 1980. Syntel has over 6,500 employees and 28 offices around the globe, with 10 development centers, including 4 in the US (Troy, Michigan; Phoenix, Arizona; Memphis, Tennessee; and Nashville, Tennessee) and 6 in India (2 in Mumbai; 2 in Pune; and 2 in Chennai).

bpo firms  and business process outsourcing (BPO) company. Its portfolio of services includes complex software application development and maintenance services, platform migration solutions, BPO, e-business development and integration, wireless solutions, data warehousing, and customer relationship management (CRM) implementation. Vertical industry focus areas include financial services and banking, health care, and insurance. Syntel is partnered with such companies as Business Objects, Citrix, Cognos, IBM, Read More

Sarbanes-Oxley Compliant Data Protection


The Sarbanes-Oxley Act (SOX) regulates the storage and management of corporate financial data for all Registered Public Accounting Firms and many publicly held companies. Which SOX regulations affect data backup in your company—and how can a remote data backup solution help you comply? Find out, with an explanation of various sections of the SOX act, matched with key remote data backup functionality.

bpo firms  Oxley Compliant Data Protection The Sarbanes-Oxley Act (SOX) regulates the storage and management of corporate financial data for all Registered Public Accounting Firms and many publicly held companies. Which SOX regulations affect data backup in your company—and how can a remote data backup solution help you comply? Find out, with an explanation of various sections of the SOX act, matched with key remote data backup functionality. Read More

ERP Packages For Midsize Firms in the Works


Two vendors of enterprise resource planning (ERP) software for midsize companies, Epicor Software Corporation and QAD Inc., are gearing up to deliver new e-commerce applications.

bpo firms  Packages For Midsize Firms in the Works Event Summary At its user conference in Hawaii during the second week of November, Epicor Software Corp. announced that it was developing Web-based software for managing online sales to businesses and consumers. The Web storefront packages are due early next year according to Epicor, an Irvine, CA vendor that changed its name from Platinum Software Corp. earlier this year. The products are based on Microsoft Corp.'s Commerce Server technology and will work with Read More

Tag Management Delivers Multichannel Personalization


Today’s firms must personalize across multiple channels and across all parts of the customer life cycle to engage with their brands. Tag management technologies have recently emerged as ways of overcoming the obstacles associated with multichannel personalization. Forrester Consulting was commissioned by Ensighten to conduct an online survey with 150 North American digital marketing decision makers at large companies across select industries to evaluate how marketers view and use tag management technologies today to aid their personalization efforts. Get the findings.

bpo firms  Management Delivers Multichannel Personalization Today’s firms must personalize across multiple channels and across all parts of the customer life cycle to engage with their brands. Tag management technologies have recently emerged as ways of overcoming the obstacles associated with multichannel personalization. Forrester Consulting was commissioned by Ensighten to conduct an online survey with 150 North American digital marketing decision makers at large companies across select industries to evaluate Read More