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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 bpo means


Eccentex-Enabling Do-it-yourself Case Management
Various types of vendors and products have taken hold of the business process management (BPM) software market. While there are mainstream BPM providers such as

bpo means  process. They are a BPO provider, and the customer implementation is in process at this time. TEC: What is keeping you up at night as a CEO? GS: We're always thinking of how to simplify the model, how to make it easier for partners to build on the already user-friendly platform. There are so many things that come into play and new developments coming out all the time. That means we can use new ideas to improve—and that challenge is exciting. Related Reading Eccentex Lets Business Analysts Assemble and

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Outsourcing Supply Chain Planning Processes


Supply chain planning tools deliver potentially tremendous savings when well implemented, and wreak havoc when they fail. A company considering an outsourcing strategy for their supply chain planning processes should first address some key aspects of these tools.

bpo means  be addressed, since both BPO and AD/M may come into play. First, the quality and performance of SCP solutions are critical to the success of most manufacturers. SCP solutions augment the abilities of supply chain planners to improve service levels while maintaining or reducing the total cost of delivery. In the complex, global supply chains of today's world, these planning tools have the potential to deliver tremendous savings when well implemented, or to wreak tremendous havoc when they fail. Placing Read More

Vertical Solutions Inc.-All About Field Service: Part One


Field service management (FSM) is a growing enterprise software segment, and while it may not be a new software market, it is quickly increasing in value and relevance globally. The manufacturing industry has always been an active user of FSM software solutions, but as companies reinvigorate their post-sales support strategies, one can see continued growth in this market segment. Companies are

bpo means  vendor to offer its BPO customers a decided advantage: they can quickly and easily replicate business processes for multiple clients, while keeping each customer’s data segmented and secure. VSI accommodates their needs to create and enforce multiple service-level agreements (SLAs), warranty management and return material authorization (RMA), and other service tasks without having to build each process from scratch. This enables VSI’s customers to streamline their ability to bring on new customers, Read More

IBM Emptoris v10, Smarter Commerce, and Strategic Sourcing


Emptoris has been part of IBM for about 20 months, and we’re coming up on the close of its first full fiscal year under the IBM label. Since the acquisition, IBM has been integrating Emptoris into its three-year-old Smarter Commerce conception (Emptoris was known to have had some 750 employees at the time of acquisition, but IBM will not disclose the number of employees now associated with it).

bpo means  Zycus, one of the BPO consultants (Accenture has just acquired Procurian), or, longer term, potentially from any of several of other vendors (given all of the turmoil in this sector.) IBM partners with Coupa for spend management with a handful of customers; could Coupa be a future acquisition? How Strategic Sourcing and Smart Commerce are Serving IBM With all of IBM’s focus on marketing and thought leadership, one cannot help but wonder if execution—which means more than being in a constant state of Read More

TEC Joins Forces with EOH Technology Consulting to Assist Businesses Matching Software Choices to Strategic Requirements


TEC Joins Forces with EOH Technology Consulting to Assist Businesses Matching Software Choices to Strategic Requirements EOH Technology Consulting (EOH) and Technology Evaluation Centers (TEC) announce the launch of a new alliance designed to assist companies with comparing, evaluating, and selecting enterprise software.

bpo means  full business process outsourcing (BPO) services. EOH has a presence in all major centres in South Africa and Botswana, and operates in the rest of Africa. Contact Information: Rentia Tutton Group Marketing Manager EOH Tel: +27 (11) 607-8100 Fax:+27 (11) 616-9929 www.eoh.co.za About Technology Evaluation Centers Inc. (TEC) Established in 1993, TEC ( www.TechnologyEvaluation.com/press ), the first web-native software industry analyst, is an impartial advocate for buyers of enterprise software. TEC Read More

Outsourcing as a Revenue Enabler


The scope of business process outsourcing (BPO) has moved beyond back-office functions. Outsourcing is increasingly being seen as a partnering tool for the generation of revenue and not just cost savings. In this white paper, Manish Dugar, Senior Vice President, Wipro BPO, talks to Outsourcing Center about how BPOs can transform themselves into revenue enablers and help organizations do business better.

bpo means  of business process outsourcing (BPO) has moved beyond back-office functions. Outsourcing is increasingly being seen as a partnering tool for the generation of revenue and not just cost savings. In this white paper, Manish Dugar, Senior Vice President, Wipro BPO, talks to Outsourcing Center about how BPOs can transform themselves into revenue enablers and help organizations do business better. Read More

Time and Attendance for the Health Care Industry


Time and attendance software collects, tracks, and reports employee hours worked through automated time clocks or other means.

bpo means   Read More

Delivery Architecture - What it Means...


Once we cross the border of the enterprise, traditional enterprise-centric systems fail to provide visibility or a way to understand and act, all in sync with our supply chain partners. This is why the delivery architecture of an application is critical, especially for addressing multi-enterprise interactions.

bpo means  b2b supply chain,best practice supply chain,define supply chain management,definition of supply chain management,demand supply chain,effective supply chain management,efficient supply chain,end to end supply chain,financial supply chain,global supply chain,global supply chain management,green supply chain,green supply chain management,greening the supply chain,i2 supply chain Read More

BPM and SOA


As businesses move away from buying applications to buying the means of facilitating business processes, a different approach to technology assets is required. Service-oriented architecture (SOA) will enable organizations to run business from a process point of view. Tooling must therefore allow existing investments to be used within the SOA environment, enabling business processes to be easily and effectively modeled.

bpo means  and SOA As businesses move away from buying applications to buying the means of facilitating business processes, a different approach to technology assets is required. Service-oriented architecture (SOA) will enable organizations to run business from a process point of view. Tooling must therefore allow existing investments to be used within the SOA environment, enabling business processes to be easily and effectively modeled. Read More

How to Adapt to Changing Consumer Behaviors


Agile commerce means engaging with your customers in a consistent and relevant way, over whatever device or touch point your customer wants to engage with you. This white paper explores what agile commerce is all about, the benefits of an agile commerce strategy, as well as the steps organizations should take to shape an agile commerce environment.

bpo means  to Adapt to Changing Consumer Behaviors Agile commerce means engaging with your customers in a consistent and relevant way, over whatever device or touch point your customer wants to engage with you. This white paper explores what agile commerce is all about, the benefits of an agile commerce strategy, as well as the steps organizations should take to shape an agile commerce environment. Read More

Social CRM is Dead, Long Live Social Media Flavored CRM


Customer relationship management (CRM) is not and cannot really be social, since social means “of, relating to, or occupied with matters affecting human welfare” (definition taken from The Free Dictionary). In my opinion, CRM does not really affect human welfare, since it brings advantages only to its users and to the customers of the companies using it. In this blog post, I will explain why

bpo means  CRM is Dead, Long Live Social Media Flavored CRM Customer relationship management (CRM) is not and cannot really be social, since social means “ of, relating to, or occupied with matters affecting human welfare ” (definition taken from The Free Dictionary ). In my opinion, CRM does not really affect human welfare, since it brings advantages only to its users and to the customers of the companies using it. In this blog post, I will explain why CRM is not social and why social CRM (SCRM) is Read More

The Top 10 Myths of A/P Outsourcing


Taking hold of the advantages best-in-class companies gain through efficient automated accounts payable (A/P) means letting go of common misconceptions about outsourcing. Find out why.

bpo means  Top 10 Myths of A/P Outsourcing Taking hold of the advantages best-in-class companies gain through efficient automated accounts payable (A/P) means letting go of common misconceptions about outsourcing. Find out why. Read More

Starfish ETL


Starfish ETL™ includes a number of pre-built data connectors which provide the means to connect to a data source so it is able to quickly and efficiently read or write data and support on-demand (SaaS) and on-premise solutions. With pre-built and customizable maps and connectors, Starfish ETL™ automates importing, exporting, sharing, and synchronizing customer-related data across many databases, ERP systems, e-mail clients, and website and mobile platforms. Preplan jobs to run or execute in real time. Data is always accurate. Features Extensive list of available connectors and maps Extremely flexible to modify or create new connectors and maps Powerful industry-standard scripting options available Specify error-handling rules and manage exceptions Benefits Supports both migration and integration needs Data may reside either on-premise, in the cloud, or both A high-performance and affordable solution for migration and integration Leverages your technology investment—extends the functionality of existing systems Starfish ETL™ has performed thousands of migrations and integrations for companies nationally since its launch in 2010, making it one of the fastest growing CRM solutions available today.

bpo means  ETL Starfish ETL™ includes a number of pre-built data connectors which provide the means to connect to a data source so it is able to quickly and efficiently read or write data and support on-demand (SaaS) and on-premise solutions. With pre-built and customizable maps and connectors, Starfish ETL™ automates importing, exporting, sharing, and synchronizing customer-related data across many databases, ERP systems, e-mail clients, and website and mobile platforms. Preplan jobs to run or execute Read More

E-mail Response Management


E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s online relationship with customers will be increasingly critical to customer satisfaction and retention. That’s why managers need new tools to manage their corporate e-mail assets and better service the e-mail customer.

bpo means  mail Response Management E-mail Response Management If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Emailtopia is the leading provider of software and services for managing corporate email infrastructures. Providing email solutions since 1997, emailtopia has a distinguished client base that span multiple verticals including financial services, banking, retail, insurance, and government agencies. emailtopia's flag ship product, Response Read More

Scale Up vs. Out: A Brief Guide to Scaling Oracle Databases


Scaling Oracle solutions can be difficult and expensive. Managing large volumes and achieving high levels of concurrency often means expensive, scale-up hardware. As such, many businesses with Oracle databases have began to investigate solutions that can affordably scale-out on commodity hardware. Read more in this white paper from Splice Machine.

bpo means  Up vs. Out: A Brief Guide to Scaling Oracle Databases Scaling Oracle solutions can be difficult and expensive. Managing large volumes and achieving high levels of concurrency often means expensive, scale-up hardware. As such, many businesses with Oracle databases have began to investigate solutions that can affordably scale-out on commodity hardware. Read more in this white paper from Splice Machine. Read More