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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 bpo rfp technical questions


Minimizing the Total Cost of Technical Support for Enterprise Applications
Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise

bpo rfp technical questions  software selection,enterprise applications,technical support,cost analysis,total cost of ownership,TCO,SLA,service level agreement,vendor evaluation,software evaluation

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

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Interim Technical Management, Inc.


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Understanding BI: The Top 10 Business Questions That Drive Your BI Technology Requirements


Read this white paper to learn the questions you should be asking to determine your business intelligence technology requirements and better understand your BI solution needs.

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11 Vital Questions to Ask When Negotiating for a New Phone System


This white paper addresses vital questions to ask phone system vendors while negotiating a purchase of a new phone system. Tips include making sure your vendor representative thoroughly understands your needs, asking about how they differ from their competitors, exploring extra costs and system compatibility, looking at technical issues that will affect speed and quality, and asking for references.

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Why IT Does Matter in BPO


IT plays a critical role in any outsourcing effort. Organizations engaged in or pursuing business process outsourcing (BPO) must ensure that they truly understand the capabilities of their existing software environment, as well as the capabilities of candidate BPO service providers. Embedding IT requirements and capabilities from the start will thus improve the likelihood of success for any BPO endeavor.

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Key Questions to Include in an E-commerce Platform RFP


When looking for an e-commerce platform, a comprehensive request for proposal (RFP) that thoroughly covers all the critical points can assist companies in reducing costs and producing better return on investment (ROI), faster. This paper recommends several questions and identifies some common RFP mistakes.

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Taking It to the Streets: A Guide to Wide Area Wireless for the Non-technical Business Professional


It s hard to go anywhere these days and not see ads for mobile wireless carriers. But the technology is so confusing and the choices so overwhelming, it can be impossible to know which solution to choose. Before making the wrong choice, it’s best to have a basic understanding of mobile wireless communication—how it is currently being used in the industry, and how it can benefit your organization in the future.

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Who Are White Papers Aimed at Anyway-The Technical Professional or the Poor Soul Who Got Stuck With the Job?


Anyone who’s ever been involved in choosing enterprise software knows it’s not an easy job. It takes months of preparation that involves gathering information from various departments, mapping business processes, preparing a business case, interviewing stakeholders, and getting buy-in from executives and users on the project. And that’s only the beginning! But whose job is it to do all of this

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10 Critical Questions to Ask a Manufacturing ERP Vendor


Many manufacturers are focusing on the wrong issues when considering ERP solutions. The ERP industry has earned such a poor reputation for delivery in the last 20 years that users have learned to live within a very narrow set of constraints—and those constraints have been in place for so long that the questions we hear are built with those constraints already assumed. Now is the time to break free of this mindset and ask the more important questions. Know what questions to ask.

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Active Escrow: The Technical Verification of Software Source Code


The source code for mission-critical software products is almost never provided to users by the supplier. All the end-user has is a copy of the compiled source code—in other words, the object code that can only be read and executed by the computers concerned. That’s why professional escrow is becoming an essential component of operational risk management.

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10 Questions to Ask Before You Buy ERP


Find out in the white paper 10 strategies for choosing the right ERP solution. here you'll learn how to take advantage of the fierce competition for the midmarket ERP buyerincluding tips on squeezing the best deal from a vendor, and advice on how to roll out your new ERP solution quickly.

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