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A New Model for Evaluating Third Party Logistics Providers: Enter Service Oriented Architecture
Third-party logistic (3PL) providers are under pressure to keep costs low, expand services and capitalize on evolving supply chain management technology. As

bpo service providers  logistics business process outsourcing (BPO) services for companies willing to focus on core competencies and outsource indirect tasks. Lower satisfaction has renewed scrutiny of 3PL service providers. Customers are demanding more and want to make sure they receive the perceived benefits from their logistics service providers. Enterprise' SCM staffs are reassessing the value of 3PL providers and their ability to lower costs and maintain service levels. Logistics management within enterprises are also Read More...
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » bpo service providers


Vertical Solutions Inc.-All About Field Service: Part One
Field service management (FSM) is a growing enterprise software segment, and while it may not be a new software market, it is quickly increasing in value and

bpo service providers  home services centers, and BPO centers that manage customer service for multiple companies. VSI’s platform approach enables the vendor to offer its BPO customers a decided advantage: they can quickly and easily replicate business processes for multiple clients, while keeping each customer’s data segmented and secure. VSI accommodates their needs to create and enforce multiple service-level agreements (SLAs), warranty management and return material authorization (RMA), and other service tasks without Read More...
Outsourcing 101 - A Primer Part Three: Approaches and Recommendations
Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part discusses

bpo service providers  infrastructure Business process outsourcing (BPO) Manufacturing This is Part Three of a three-part note. Part One discussed the history of outsourcing, described outsourcing pros and cons, and introduced offshoring concepts. Part Two defined and described common types of outsourcing. This part will recap outsourcing approaches and categories, and offer recommendations for firms looking to outsource and recommendations for outsourcing providers. Recommendations for Companies Looking to Outsource Some of Read More...
Outsourcing 101 - A Primer Part Two: Outsourcing Categories
Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part examines the

bpo service providers  are emerging in the BPO space include: Engineering/design Drafting services Design digitization (paper to CAD) Design conversion (CAD to CAD) Market research analysis, Marketing analysis Medical imaging and reading of x-rays and cat-Scans Medical transcription Language translation Procurement services Manufacturing Outsourcing One of the most mature outsourced processes is manufacturing. Many firms in the U.S., and around the world outsource the manufacture of both intermediate goods and finished-goods. Read More...
A Leader in Service Management Tackles Multidimensional Growth
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management

bpo service providers  the business process outsourcing (BPO) space, given the trend of many product companies to outsource their service operations to outside specialists. We recently announced our alliance with NextNine for its remote service capabilities. Last but not least, we do provide application programming interfaces (APIs) to SAP and Oracle’s ERP and EAM solutions, but over time and subject to market needs, we might want to have even more involved certifications for SAP NetWeaver and Oracle Fusion Middleware (OFM) Read More...
SAP field service
SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and

bpo service providers  field service SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and execute service orders. SAP Field Service is part of SAP Service Management, which offers functionality for service order management, installed-base management, warranty and claim management, parts logistics integration, and mobility. Analytics and big data features are also delivered by SAP to extend its core field service offering. Read More...
Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices
Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device

bpo service providers  Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner replenishment. Users benefit from improved device uptime, and manufacturers and their service partners can build proactive service relationships Read More...
7 Steps to Service-oriented Architecture
Before an organization can truly realize the cost and agility benefits of enterprise service-oriented architecture (SOA), there are a few concepts it should

bpo service providers   Read More...
Service Performance Insight
Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).

bpo service providers  Performance Insight Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs). Read More...
Ventyx Service Suite
The Ventyx Service Suite software, services and roadmap have been developed in collaboration with the largest and most progressive group of utilities in the

bpo service providers  Service Suite The Ventyx Service Suite software, services and roadmap have been developed in collaboration with the largest and most progressive group of utilities in the world – over 100,000 mobile technicians and their dispatchers use Service Suite every day. Their ongoing feedback has enabled Ventyx to develop the most comprehensive, intuitive solution with proven functionality to increase productivity and reduce costs: Forecasting enables transparent and accurate workforce planning and the Read More...
5 Key Steps to Make Field Service Profitable
Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable

bpo service providers  Key Steps to Make Field Service Profitable Is field service seen as a cost center at your business? Providing field service can be a complex process, but that does not have to mean it’s unprofitable. Every field service interaction is an opportunity to not only delight customers, but also increase revenue. Here are 5 easy steps to get your field service organization in the black this year. Accomplish all five and get your field techs, customers, and balance sheet in your favor. Read More...
Case Study: Electrolux Brazil Chooses ServiceMax to Improve Field Service Operations
Electrolux Brazil was using multiple systems for managing partners and service operations, which translated to loss of information, lower than desired customer

bpo service providers  Study: Electrolux Brazil Chooses ServiceMax to Improve Field Service Operations Electrolux Brazil was using multiple systems for managing partners and service operations, which translated to loss of information, lower than desired customer satisfaction, and lost money on inaccurate warranty information. With ServiceMax, Electrolux has streamlined processes, increased revenue due to accurate warranty renewal info and alerts, and improved customer satisfaction rates for its service. Read the case study. Read More...
The Importance and Benefits of Automatic Technician Scheduling in Field Service Operations
Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all

bpo service providers  Importance and Benefits of Automatic Technician Scheduling in Field Service Operations Deciding which technicians to assign to service orders, and when to schedule and dispatch them can be a tricky if not complicated process. And that’s not all! Service demands and schedules are incredibly dynamic and constantly changing throughout the day. Most service companies today require an automated and real-time approach to scheduling field service staff. Know the benefits of implementing a dynamic scheduling Read More...
Generating Revenue from Service
A CRM solution, to be successful, has to support cross-business processes and a number of operations within the business, from Marketing to Service, including

bpo service providers  Revenue from Service Introduction Service, generating revenue is a concept not normally considered. The normal assumption is that service, at best, can become more efficient and thereby save money and reduce costs. Applying the real concept of Customer Relationship Management (CRM) allows the possibility of a profitable service organization as not only feasible but expected. CRM is designed to provide a single view of the business, in other words the customer doesn't identify one person, or Read More...
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