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Call Center Protocols: Getting Problems Solved!
Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving

broker tickets  Center Protocols: Getting Problems Solved! Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving skills, has referred to the company knowledge base (KB) for a possible solution, and is still unable to resolve the problem, the incident ticket is escalated to second level (L2) support, where CSAs have advanced training and more knowledge on how to resolve the issue. If the problem is Read More

Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » broker tickets


The Power of Knowledge -- Knowledge is Power (Part 2)
Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service

broker tickets   Read More
The Art Of Distributed Development Of Multi-Lingual Three-Tier Internet Applications
In this article we describe author's experience with the distributed development of multi-lingual three-tier Java/ CORBA/database Internet applications. We

broker tickets  CORBA (Common Object Request Broker Architecture) and database applications. In addition, the application had to support multiple spoken languages, thus the developed software had to be internally independent of any particular spoken language. In this article we describe a number of useful tips and tricks of trade that may be helpful to developers facing similar situations. We will describe the three-tier system architecture, the development of CORBA and database portions of the applications, and present Read More
TeamHeadquarters
TeamHeadquarters is a combination of project management and help desk software. It supports the planning and execution of projects with traditional project

broker tickets  TeamHeadquarters is a combination of project management and help desk software. It supports the planning and execution of projects with traditional project management tools, including tracking, Gantt charts, and task assignment. The help desk software can manage reactive activities like support requests, incident tracking, and defect tracking. It also has queues and tickets managed services. TeamHeadquarters is based on Entry extensible markup language(XML) software architecture, and can Read More
Enterprise Application Integration - the Latest Trend in Getting Value from Data
Enterprise Application Integration (EAI) is one of the hot-button issues in IT for the Year 2000. Information Week Research's survey of 300 technology managers

broker tickets  Software (Mercator): Mercator E-Business Broker Vitria Technology: BusinessWare Many of these vendors have only written pre-packaged applications for particular vertical industries (i.e., Telecom), so customers will have to investigate multiple vendors to insure there is support for their particular industry. User Recommendations Customers with a need for EAI should ensure that the vendor and/or consulting firm used to build the application has a proven methodology for application integration, and check Read More
IONA Purchases Netfish Technologies (And Much, Much More)
As the last step in a long list of acquisitions, IONA Technologies has purchased Netfish Technologies, a provider of integrated XML-based B2B process

broker tickets  CORBA (Common Object Request Broker Architecture) market with its flagship Orbix product. Orbix also includes IONA's Adaptive Runtime Technology (ART), one of the foundations of the IONA Suite. Netfish's flagship product offering is the Netfish XDI Product Suite , a B2B integration platform that integrates diverse business systems and controls to manage cross-enterprise information exchange. The XDI Product Suite automates shared business processes in a workflow-driven, collaborative, real-time fashion, Read More
Adobe and SAP Partner for Superior CMO Solutions
Adobe and SAP at Adobe Summit 2014 announced a global reseller agreement targeted at digital marketing and omnichannel commerce for enterprise customers

broker tickets  industry watch, crm, sap, adobe, marketing, marketing cloud, sap hana, hybris, e-commerce Read More
Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution?
When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of

broker tickets  brokering, where a message broker would step in and let you send data from a given transaction to another application, for close to real time processing. Or it's now calling for what's (confusingly) being called a brokered integration solution. With this new approach, a central integration hub is built, and all the logic that's required to integrate applications is developed and managed within this broker's interface instead of out at the tens of point-to-point interfaces. Companies such as TIBCO , Read More
SmartStream
SmartStream is a global software and managed services provider that in challenging markets conditions has outpaced its rivals in the financial markets sector

broker tickets  asset managers, custodians and broker dealers. Read More
Two Force.com Apps Joining Forces at Dreamforce 2010
One of the major takeaway messages from salesforce.com’s recent Dreamforce 2010 conference was the company’s diversification within the platform-as-a

broker tickets  recently introduced a cloud broker technology called CloudWorks that brings together cloud platforms such as salesforce.com, Google Apps, Workday , and Amazon Web Services (AWS) as a way to help enterprises build cross-cloud solutions. CloudWorks is a standard broker technology on which Appirio (or others) can build solutions that connect different cloud platforms. It does use pieces of other cloud platforms, but is more about bringing them together (unified security, identity, common data definitions, Read More
Zooming into an Inventory Free Flow
FreeFlow, a provider of business services with a patented technology, aims to help companies improve product life cycle profitability by providing a unique

broker tickets  products. FreeFlow's ClearFlow -managed broker auctions provide the combination of flexible, Internet-based technology and years of market experience with a common result of consistently higher recovery and reduced inventory management overhead for the user. The solution is deployed as part of an enterprise's routine inventory review cycle and is integrated with the S&OP process. FreeFlow also provides optional system integration, approval automation, and list management to standardize and automate the Read More
Talent (Human Capital) Management and Sports? Sign Me Up, Please! - Part 3
Part 1 of this blog series introduced and analyzed some mixed feelings and doubts that we might still have about the noble concepts of talent management and

broker tickets  (Human Capital) Management and Sports? Sign Me Up, Please! - Part 3 Part 1 of this blog series introduced and analyzed some mixed feelings and doubts that we might still have about the noble concepts of talent management and human capital management (HCM), while Part 2 provided some definitions of these two software categories' respective scopes. No Laughing Matter, Indeed The discussion so far has ascertained that talent management , as a strategy, requires both appropriate systems and an Read More
Is MAPICS Getting the Magic of PLM? Part Two: Strategy
During our recent briefing, MAPICS' executives acknowledged that almost all enterprise software companies are either

broker tickets  Commerce translator or information broker, but with the options to other EDI providers as well). Except for FRx, Cognos, and Sterling Commerce, which are beyond MAPICS' means and desires, look for more acquisition in the future that would resemble the MAGIK! PLM one. All the above components incorporate Web services technology to simplify integration and information exchanges with other systems. Thus, the idea is to extend these to both iSeries and SyteLine users through a develop once, deploy twice Read More
Zendesk Introduces New Version of Zendesk for Salesforce
Zendesk has revealed new updates for its Salesforce-based product. Zendesk's goal is to achieve seamless integration between its own customer support

broker tickets  Introduces New Version of Zendesk for Salesforce Zendesk has revealed new updates for its Salesforce-based product . Zendesk's goal is to achieve seamless integration between its own customer support application and Salesforce for enhanced customer experience. Key features ensure that support and sales teams gain access to each other's data. Consequently, support teams can see a full Salesforce customer profile alongside a ticket, without having to leave Zendesk. Conversely, sales reps can view Read More
Vertical Solutions Inc.-All About Field Service: Part One
Field service management (FSM) is a growing enterprise software segment, and while it may not be a new software market, it is quickly increasing in value and

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