X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 broker tickets


Call Center Protocols: Getting Problems Solved!
Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving

broker tickets  Center Protocols: Getting Problems Solved! Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving skills, has referred to the company knowledge base (KB) for a possible solution, and is still unable to resolve the problem, the incident ticket is escalated to second level (L2) support, where CSAs have advanced training and more knowledge on how to resolve the issue. If the problem is

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » broker tickets

The Power of Knowledge -- Knowledge is Power (Part 2)


Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service management (SSM) suite. One such broad SSM suite has been offered by Servigistics. Servigistics’ Service Knowledge Management (SKM) solution, the newest module within Servigistics SSM, is designed to meet the requirements of the technical

broker tickets   Read More

The Art Of Distributed Development Of Multi-Lingual Three-Tier Internet Applications


In this article we describe author's experience with the distributed development of multi-lingual three-tier Java/ CORBA/database Internet applications. We believe that the described tips and tricks of trade may be of great use to readers who are involved with Java applications development.

broker tickets  CORBA (Common Object Request Broker Architecture) and database applications. In addition, the application had to support multiple spoken languages, thus the developed software had to be internally independent of any particular spoken language. In this article we describe a number of useful tips and tricks of trade that may be helpful to developers facing similar situations. We will describe the three-tier system architecture, the development of CORBA and database portions of the applications, and present Read More

TeamHeadquarters


TeamHeadquarters is a combination of project management and help desk software. It supports the planning and execution of projects with traditional project management tools, including tracking, Gantt charts, and task assignment. The help desk software can manage reactive activities like support requests, incident tracking, and defect tracking. It also has queues and tickets managed services. TeamHeadquarters is based on Entry extensible markup language(XML) software architecture, and can be used with Microsoft technologies including Windows Server, Active Directory, and Microsoft Office.  

broker tickets  TeamHeadquarters is a combination of project management and help desk software. It supports the planning and execution of projects with traditional project management tools, including tracking, Gantt charts, and task assignment. The help desk software can manage reactive activities like support requests, incident tracking, and defect tracking. It also has queues and tickets managed services. TeamHeadquarters is based on Entry extensible markup language(XML) software architecture, and can Read More

Enterprise Application Integration - the Latest Trend in Getting Value from Data


Enterprise Application Integration (EAI) is one of the hot-button issues in IT for the Year 2000. Information Week Research's survey of 300 technology managers showed nearly 75% of respondents said EAI is a planned project for their IT departments in the coming year. According to a survey conducted by Bank Boston, the market for EAI is expected to be $50 Billion USD by 2001. However, successful EAI requires a careful combination of a middleware framework, distributed object technologies, and custom consulting.

broker tickets  Software (Mercator): Mercator E-Business Broker Vitria Technology: BusinessWare Many of these vendors have only written pre-packaged applications for particular vertical industries (i.e., Telecom), so customers will have to investigate multiple vendors to insure there is support for their particular industry. User Recommendations Customers with a need for EAI should ensure that the vendor and/or consulting firm used to build the application has a proven methodology for application integration, and check Read More

IONA Purchases Netfish Technologies (And Much, Much More)


As the last step in a long list of acquisitions, IONA Technologies has purchased Netfish Technologies, a provider of integrated XML-based B2B process collaboration solutions. This acquisition, along with six others including the Sagavista EAI technology, completes IONA’s strategy to create a Total Business Integration™ solution with the IONA Suite.

broker tickets  CORBA (Common Object Request Broker Architecture) market with its flagship Orbix product. Orbix also includes IONA's Adaptive Runtime Technology (ART), one of the foundations of the IONA Suite. Netfish's flagship product offering is the Netfish XDI Product Suite , a B2B integration platform that integrates diverse business systems and controls to manage cross-enterprise information exchange. The XDI Product Suite automates shared business processes in a workflow-driven, collaborative, real-time fashion, Read More

Adobe and SAP Partner for Superior CMO Solutions


Adobe and SAP at Adobe Summit 2014 announced a global reseller agreement targeted at digital marketing and omnichannel commerce for enterprise customers, whereby SAP will resell Adobe Marketing Cloud with the SAP HANA in-memory platform and the hybris Commerce Suite. The agreement combines Adobe’s strength in creating personalized digital experiences with SAP’s leadership in enabling omnichannel commerce and real-time insights from big data.

broker tickets  industry watch, crm, sap, adobe, marketing, marketing cloud, sap hana, hybris, e-commerce Read More

Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed Solution?


When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of-breed approach, getting the best in each category but being left with standalone applications that must be integrated? This article compares the two approaches and offers some advice.

broker tickets  brokering, where a message broker would step in and let you send data from a given transaction to another application, for close to real time processing. Or it's now calling for what's (confusingly) being called a brokered integration solution. With this new approach, a central integration hub is built, and all the logic that's required to integrate applications is developed and managed within this broker's interface instead of out at the tens of point-to-point interfaces. Companies such as TIBCO , Read More

SmartStream


SmartStream is a global software and managed services provider that in challenging markets conditions has outpaced its rivals in the financial markets sector, creating an impressive base of more than 1,500 customers. This includes more than 70 of the world’s top 100 banks alongside the world’s leading asset managers, custodians and broker dealers.

broker tickets  asset managers, custodians and broker dealers. Read More

Two Force.com Apps Joining Forces at Dreamforce 2010


One of the major takeaway messages from salesforce.com’s recent Dreamforce 2010 conference was the company’s diversification within the platform-as-a-service (PaaS) space. Namely, during their keynote presentations, the company’s executives admitted publicly to the Force.com platform’s proprietary nature (i.e., the non-mainstream Apex language), which made them decide

broker tickets  recently introduced a cloud broker technology called CloudWorks that brings together cloud platforms such as salesforce.com, Google Apps, Workday , and Amazon Web Services (AWS) as a way to help enterprises build cross-cloud solutions. CloudWorks is a standard broker technology on which Appirio (or others) can build solutions that connect different cloud platforms. It does use pieces of other cloud platforms, but is more about bringing them together (unified security, identity, common data definitions, Read More

Zooming into an Inventory Free Flow


FreeFlow, a provider of business services with a patented technology, aims to help companies improve product life cycle profitability by providing a unique, online auction platform where companies can reduce their at-risk and excess inventory.

broker tickets  products. FreeFlow's ClearFlow -managed broker auctions provide the combination of flexible, Internet-based technology and years of market experience with a common result of consistently higher recovery and reduced inventory management overhead for the user. The solution is deployed as part of an enterprise's routine inventory review cycle and is integrated with the S&OP process. FreeFlow also provides optional system integration, approval automation, and list management to standardize and automate the Read More

Talent (Human Capital) Management and Sports? Sign Me Up, Please! - Part 3


Part 1 of this blog series introduced and analyzed some mixed feelings and doubts that we might still have about the noble concepts of talent management and human capital management (HCM), while Part 2 provided some definitions of these two software categories' respective scopes. No Laughing Matter, Indeed The discussion so far has ascertained that talent management, as a strategy, requires

broker tickets  (Human Capital) Management and Sports? Sign Me Up, Please! - Part 3 Part 1 of this blog series introduced and analyzed some mixed feelings and doubts that we might still have about the noble concepts of talent management and human capital management (HCM), while Part 2 provided some definitions of these two software categories' respective scopes. No Laughing Matter, Indeed The discussion so far has ascertained that talent management , as a strategy, requires both appropriate systems and an Read More

Is MAPICS Getting the Magic of PLM? Part Two: Strategy


During our recent briefing, MAPICS' executives acknowledged that almost all enterprise software companies are either "hunting" or being "hunted".

broker tickets  Commerce translator or information broker, but with the options to other EDI providers as well). Except for FRx, Cognos, and Sterling Commerce, which are beyond MAPICS' means and desires, look for more acquisition in the future that would resemble the MAGIK! PLM one. All the above components incorporate Web services technology to simplify integration and information exchanges with other systems. Thus, the idea is to extend these to both iSeries and SyteLine users through a develop once, deploy twice Read More

Zendesk Introduces New Version of Zendesk for Salesforce


Zendesk has revealed new updates for its Salesforce-based product. Zendesk's goal is to achieve seamless integration between its own customer support application and Salesforce for enhanced customer experience. Key features ensure that support and sales teams gain access to each other's data. Consequently, support teams can see a full Salesforce customer profile alongside a ticket

broker tickets  Introduces New Version of Zendesk for Salesforce Zendesk has revealed new updates for its Salesforce-based product . Zendesk's goal is to achieve seamless integration between its own customer support application and Salesforce for enhanced customer experience. Key features ensure that support and sales teams gain access to each other's data. Consequently, support teams can see a full Salesforce customer profile alongside a ticket, without having to leave Zendesk. Conversely, sales reps can view Read More

Vertical Solutions Inc.-All About Field Service: Part One


Field service management (FSM) is a growing enterprise software segment, and while it may not be a new software market, it is quickly increasing in value and relevance globally. The manufacturing industry has always been an active user of FSM software solutions, but as companies reinvigorate their post-sales support strategies, one can see continued growth in this market segment. Companies are

broker tickets   Read More