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TEC Joins Forces with BPT Partners to Create the Industry’s Leading CRM Evaluation Center
Technology Evaluation Centers (TEC) , the world’s foremost provider of enterprise software evaluation tools, is pleased to announce its new strategic

bruce culbert  increase its knowledge capital. Bruce Culbert, Paul Greenberg, and Dr. Jeff Tanner of BPT will become CRM research residents at TEC—providing direction, validation, and certification of the framework and evaluation criteria used in the software selection process. “We are pleased to be teaming with TEC to provide the most comprehensive CRM evaluation, analysis, and research found anywhere in the industry. TEC’s commitment to fair and unbiased research and analysis of the important software solutions Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » bruce culbert


Applying the Power of Social Networks to Customer Relationship Management (CRM)
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and

bruce culbert  with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm. Read More...
Applying the Power of Social Networks to Customer Relationship Management
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and

bruce culbert  with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm. Listen to the entire 13:47 minute podcast by downloading the file, or save for later playback. This podcast examines the following questions: What is the major direction in CRM right now? How is the trend toward social networks changing the relationship between businesses and their customers? What should businesses be doing to capitalize on this change? What is myCRMcareer.com, and what does it offer CRM professionals? Read More...
Retailers, Consumers, and the Recession: Weathering the Storm
The latest economic crisis has retailers of all sizes closing their doors. On the flip side, consumers are tightening their pocketbooks due to layoffs and lack

bruce culbert  in which the author, Bruce Culbert, talks about the importance of listening—and learning—from your customer. By understanding what their customers want, retailers can improve on product quality, customer service, and more. Social networking and Web-site feedback are just some of the techniques retailers are using to drive consumer traffic. Without this channel, many retailers would probably be reporting much lower annual revenues than they are. What Have Consumers Learned? From a consumer Read More...
How 3Com, Became 1Com
3Com is getting out of it’s no-growth modem and high-end networking businesses. It’s already spun off the high-growth Palm unit. What will be left?

bruce culbert  remains high. 3Com's COO Bruce Claflin spent some time reviewing the results of 39 focus groups. Consumers believe that 3Com does a good job at shielding them from network complexity, and helping them get connected. How about purchasing? 3Com should use its capital base to enhance and extend its direct sales channels, and look for some preferred placement on collaborative direct sales PC sites, such as Dell. (At press time, Dell was featuring networking products from Intel, Proxim, D-Link, and Netgear. Read More...
Case Study: Service Provider Xcelerate Speeds CommerceScout Along New Trail
B2B cross-marketplace creator and dot-com start-up CommerceScout not only received implementation assistance from e-business service provider Xcelerate, but

bruce culbert  formally or informally, as Bruce Frcek, President, CEO and Chairman of Xcelerate now occupies a seat on CommerceScout's Board. CommerceScout's Oakley envisions a day 12-18 months down the road where they will have in-house talent to meet most of its needs. Oakley says he is a very satisfied client, giving Xcelerate high marks across the board for their strategic and technical digital business skills as well as their ability to execute and meet deadlines. The capabilities that CommerceScout achieved from Read More...
WiSys WMS for Exact Macola Customers
Exact, a provider of enterprise resource planning (ERP) business solutions for small to medium manufacturing and distribution companies, has announced a

bruce culbert  Given that WiSys’ founder Bruce Hollinger is also the original founder of Macola, WiSys WMS software readily integrates with Exact Macola product editions, including Exact Macola Progression and Exact Macola ES . Read More...
How Can IT Help Competitiveness These Bleak Days? - Part 2
Part 1 of this blog series introduced the SAP-sponsored expert panel discussion that explored reasons to maintain IT investments even during difficult economic

bruce culbert  the SAP-sponsored panel discussion, Bruce Richardson, the Chief Research Officer of AMR Research , has a recent blog post about SaaS advantages for both users and vendors . The recent appointment of John Wookey to head up SAP’s on-demand business is certainly interesting and promising. Wookey has a formidable reputation but is coming to a company that hasn’t thus far had much idea about what to do and how to go about the on-demand world . We have all heard about SAP’s less than stellar launch of Read More...
Telco Charged with Trickery on Technology
Bell Atlantic is charged with failing to fulfill promises to bring DSL and other high-speed Internet access to the home.

bruce culbert  by a telecommunications analyst, Bruce A. Kushnick, and Peter J. Brennan, formerly co-chair of a White House Roundtable for Telephone Information Services and an expert in telecommunications marketing and policy. The complaint, filed with the state's Department of Telecommunications and Energy (DTE), alleges that Bell Atlantic (then New England Telephone) achieved approval for price-based regulation by promising to develop enhanced cable and video services. The charges are disputed by Bell Atlantic and Read More...
Surf's Up at Akamai
Akamai has unveiled a killer IPO in a mere 14 months. Its innovative product called FreeFlow delivers website content at stellar speeds. Will it be able to

bruce culbert  Karger of MIT and Bruce Maggs of Carnegie Mellon, the content delivery mavens entered the project into MIT's $50K Entrepreneur Competition. The original team joined forces with internet veterans Paul Sagan (former President of Time Inc. New Media) as COO, and George Conrades (former President of GTE Internetworking) as CEO, and formally launched Akamai's website in April of '99. Without relying on centralized servers, Akamai's FreeFlow service delivers content from strategic Internet locations, allowing Read More...
Agresso Bucks the Slump (and Fights the “ERP Madness”) - Part 1
Sadly, it is not difficult for so many of us to concede that, except for maybe the historic elections in the US and the successful Olympic Games in Beijing

bruce culbert  vendors. For example, both Bruce Richardson of AMR Research and Frank Scavo of Enterprise Systems Spectator   have reported in their respective December 2008 blog posts about Infor ’s deliberate preparations for a downturn. Along similar lines (although about some vendors there have been rumors rather than a public acknowledgement by the vendor) were the recent cost-cutting and restructuring moves by Sage , Consona , Lawson Software , Oracle , and Epicor Software . The market leader SAP has not yet Read More...
Managing Lean Manufacturing Using Microsoft Dynamics AX 2009
A supply chain management system (SCM) is a critical success factor for implementing lean manufacturing. The SCM system helps define product structure, costing

bruce culbert  book Lean Transformation by Bruce Henderson and Jorge Larco, published by Oaklea Press in 2000. 2 A pamphlet entitled “The Lean Manufacturing Pocket Handbook” (written by Kenneth Dailey, ISBN 0-9747221-0-3) provides an excellent yet brief summary of lean manufacturing techniques. 3 The brief description of maturity stages draws heavily on the comprehensive explanations provided in the book Practical Lean Accounting by Brian Maskell and Bruce Baggaley, published by Productivity Press in 2004. 4 A Read More...
Project Management Strategies for a Challenged Economy
As recent media reports suggest, the dreaded “R” word—recession—is looming large across the horizon of most western and global economies. Many organizations

bruce culbert  recent Business Week article, Bruce Nusbaum, assistant managing editor in charge of the magazine’s innovation and design coverage says, “Winners always emerge out of recessions, and they almost always beat their competition on the basis of something new.” Nusbaum cited Apple as a powerful example. During the last recession, Apple worked on its iTunes and iPod . When the recession was over, retail stores immediately did gangbuster business with these products, and the company’s stock soared. Read More...
The User's Undying Quest for Exploring and Discovering Info - Part 2
Part 1 of this blog series depicted the differences and some subtle similarities between the well-established enterprise applications giant, SAP, and up-and

bruce culbert  alert at the time, Bruce Richardson of AMR Research  reported that SAP’s co-CEO Leo Apotheker used most of his hour-long opening keynote to promote the exciting new product  -- SAP BusinessObjects Explorer, which was released on May 13, 2009. Prior to that event, the  in-memory database  and analytics technology (and former SAP CEO and current visionary Hasso Plattner’s “baby” and favorite subject of late), SAP NetWeaver BI Accelerator , was renamed SAP BW Accelerator , while SAP NetWeaver BI Read More...

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