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Software Functionality Revealed in Detail
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 bruce culbert


TEC Joins Forces with BPT Partners to Create the Industry’s Leading CRM Evaluation Center
Technology Evaluation Centers (TEC) , the world’s foremost provider of enterprise software evaluation tools, is pleased to announce its new strategic

bruce culbert  increase its knowledge capital. Bruce Culbert, Paul Greenberg, and Dr. Jeff Tanner of BPT will become CRM research residents at TEC—providing direction, validation, and certification of the framework and evaluation criteria used in the software selection process. “We are pleased to be teaming with TEC to provide the most comprehensive CRM evaluation, analysis, and research found anywhere in the industry. TEC’s commitment to fair and unbiased research and analysis of the important software solutions

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » bruce culbert

Applying the Power of Social Networks to Customer Relationship Management (CRM)


Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC research director Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.

bruce culbert  with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm. Read More

Retailers, Consumers, and the Recession: Weathering the Storm


The latest economic crisis has retailers of all sizes closing their doors. On the flip side, consumers are tightening their pocketbooks due to layoffs and lack of brand trust. So, how are retailers and consumers weathering the storm?

bruce culbert  in which the author, Bruce Culbert, talks about the importance of listening—and learning—from your customer. By understanding what their customers want, retailers can improve on product quality, customer service, and more. Social networking and Web-site feedback are just some of the techniques retailers are using to drive consumer traffic. Without this channel, many retailers would probably be reporting much lower annual revenues than they are. What Have Consumers Learned? From a consumer Read More

Applying the Power of Social Networks to Customer Relationship Management


Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are also being used within the CRM industry itself to create a content-rich, social media environment for CRM professionals. Find out what these sweeping changes mean to businesses and CRM professionals alike, as TEC's director of research Wayne Thompson sits down with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm.

bruce culbert  with Paul Greenberg and Bruce Culbert of BPT Partners, a leading CRM consulting firm. Listen to the entire 13:47 minute podcast by downloading the file, or save for later playback. This podcast examines the following questions: What is the major direction in CRM right now? How is the trend toward social networks changing the relationship between businesses and their customers? What should businesses be doing to capitalize on this change? What is myCRMcareer.com, and what does it offer CRM professionals? Read More

How Can IT Help Competitiveness These Bleak Days? - Part 2


Part 1 of this blog series introduced the SAP-sponsored expert panel discussion that explored reasons to maintain IT investments even during difficult economic times. The Harvard Business Review (HBR) article by Andrew McAfee and Erik Brynjolfsson entitled “Investing in the IT That Makes a Competitive Difference" was the main supplement and starting point of the discussion. As I mentioned in

bruce culbert  the SAP-sponsored panel discussion, Bruce Richardson, the Chief Research Officer of AMR Research , has a recent blog post about SaaS advantages for both users and vendors . The recent appointment of John Wookey to head up SAP’s on-demand business is certainly interesting and promising. Wookey has a formidable reputation but is coming to a company that hasn’t thus far had much idea about what to do and how to go about the on-demand world . We have all heard about SAP’s less than stellar launch of Read More

PeopleSoft: No More a Humble Kid From a Rough Neighborhood?


PeopleSoft has been on a quest to dramatically improve its customer service & support by weeding out its 3rd-party consulting partners. PeopleSoft also has a new platform, a new set of products and a new surprising attitude of lambasting competition. Further, its financial results for the second quarter ended June 30, 2000 are upbeat.

bruce culbert  like Nicolas Cage or Bruce Willis? Nevertheless, all of them may still be eligible for Oscar nomination playing the roles that completely suit them. Therefore, PeopleSoft should rather focus on delivering PeopleSoft 8 on time, adhering to stringent training of its sales and customer support forces, and on preempting any dissatisfaction of early adopters and subsequent bad publicity. To that end, we approve the company's move to radically improve its customer service & support. The ERP market has Read More

Project Management Strategies for a Challenged Economy


As recent media reports suggest, the dreaded “R” word—recession—is looming large across the horizon of most western and global economies. Many organizations have had to scale back their spending and reduce costs. Due to the cyclical nature of our economy, certain industries will fare better than others. As a result of the savings generated by the cost reduction efforts, decisions on

bruce culbert  recent Business Week article, Bruce Nusbaum, assistant managing editor in charge of the magazine’s innovation and design coverage says, “Winners always emerge out of recessions, and they almost always beat their competition on the basis of something new.” Nusbaum cited Apple as a powerful example. During the last recession, Apple worked on its iTunes and iPod . When the recession was over, retail stores immediately did gangbuster business with these products, and the company’s stock soared. Read More

WiSys WMS for Exact Macola Customers


Exact, a provider of enterprise resource planning (ERP) business solutions for small to medium manufacturing and distribution companies, has announced a partnership with WiSys, a provider of warehouse management systems (WMS). This partnership is part of Exact’s strategy to expand and strengthen the Exact Macola product portfolio with complementary best-of-breed business solutions.

bruce culbert  Given that WiSys’ founder Bruce Hollinger is also the original founder of Macola, WiSys WMS software readily integrates with Exact Macola product editions, including Exact Macola Progression and Exact Macola ES . Read More

The Power of Knowledge -- Knowledge is Power (Part 1)


The title of this blog post might sound like a no-brainer: as clear and indisputable as the “motherhood and apple pie” adage. Yet how many times have you dealt with a seemingly not-really-knowledgeable call center person over the phone or a clueless technician that showed up at your door? To be fair, maybe those folks were knowledgeable in principle, but were still ill-informed about your

bruce culbert  individual service operation views. Bruce Richardson’s blog post describes an interesting scenario   in which all these SSM pieces work well together. Zooming Into SKM In a nutshell, Servigistics’ SKM solution provides easier and faster access to known product-repair problem/solution sets and enables manufacturers’ service organizations to improve first-time-fix rates, avoid unnecessary dispatches, and enable customer self-service, all with the idea to increase profitability and enhance customer Read More

Infor24: Demystifying Infor’s Cloud Strategy - Part 1


Anyone that is still vociferously doubting and denying the future of cloud computing and its near-mainstream nature will sound as strange and nutty as some US Senate hopefuls that still proudly deny evolution and climate change (while admitting to “dabbling with witchcraft” in the not-too-distant past). In fact, can anyone name a renowned enterprise resource planning (ERP

bruce culbert  blog posts from Infor’s Bruce Richardson  and  Ventana Research ’s Mark Smith . Part 2 of this blog series will provide a deeper analysis of Infor24, present some opposing views, and conclude with a question and answer (Q&A) session with Infor’s executives. In the meantime, what are your views, comments, opinions, etc. about Infor24 and the company’s recently revised product strategy? In general, do you think that Infor’s endorsement of the Windows Azure Platform indicates broader PaaS Read More

SmallSmartFast Organizations


At ChainLink we have talked a lot about the advent of SmallSmartFast technologies—ever-smaller and ever-smarter devices and software that is fast to implement and give us information and answers in real-time.

bruce culbert  I respected the most (Bruce Patterson) advocated a very similar approach. He strongly believed in the power of simplicity and delivered very frugal stripped down functionality very rapidly, then incrementally built only what was really needed to get the job done. That was sort of an Occam's Razor approach to software engineering, and a refreshing change from rampant over-engineering. I thought this was way smarter than the mega-project approaches, which were too often cancelled after spending millions Read More

The User's Undying Quest for Exploring and Discovering Info - Part 2


Part 1 of this blog series depicted the differences and some subtle similarities between the well-established enterprise applications giant, SAP, and up-and-coming vendor Endeca Technologies. The article ended with the new fundamentals for the future of enterprise applications that were outlined at the Endeca Discover 2009 conference. Part 2 of this blog series explores how

bruce culbert  alert at the time, Bruce Richardson of AMR Research  reported that SAP’s co-CEO Leo Apotheker used most of his hour-long opening keynote to promote the exciting new product  -- SAP BusinessObjects Explorer, which was released on May 13, 2009. Prior to that event, the  in-memory database  and analytics technology (and former SAP CEO and current visionary Hasso Plattner’s “baby” and favorite subject of late), SAP NetWeaver BI Accelerator , was renamed SAP BW Accelerator , while SAP NetWeaver BI Read More

Peoplefluent Releases New Version of Social HCM Software Platform


Peoplefluent announced a new version of its Social HCM Software Platform. The release aims to bring a better picture of the organization to human resources (HR) decision makers and help them match their employees' developmental needs with the appropriate educational resources. Furthermore, this version advances features that support talent management processes such as talent acquisition

bruce culbert  providing improved analytics capabilities. Neal Bruce, vice president of product management at Peoplefluent, says, “With customer needs at the forefront, Peoplefluent carefully plans each new enhancement to build upon product integration as we further break down silos that inhibit cohesive, collaborative talent management.” To achieve these goals Peoplefluent provides better integration between the Social HCM Software Platform and Peoplefluent Learning and Peoplefluent Aquire Workforce Planning Read More

The User's Undying Quest for Exploring and Discovering Info - Part 2


Part 1 of this blog series depicted the differences and some subtle similarities between the well-established enterprise applications giant, SAP, and up-and-coming vendor Endeca Technologies. The article ended with the new fundamentals for the future of enterprise applications that were outlined at the Endeca Discover 2009 conference. Part 2 of this blog series explores how

bruce culbert  alert at the time, Bruce Richardson of AMR Research  reported that SAP’s co-CEO Leo Apotheker used most of his hour-long opening keynote to promote the exciting new product  -- SAP BusinessObjects Explorer, which was released on May 13, 2009. Prior to that event, the  in-memory database  and analytics technology (and former SAP CEO and current visionary Hasso Plattner’s “baby” and favorite subject of late), SAP NetWeaver BI Accelerator , was renamed SAP BW Accelerator , while SAP NetWeaver BI Read More