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Abstract: With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer
view (SCV). An SCV means that a company has a accurate and complete
view of their customers across all applications, databases, and customer touch points. The financial, operational, customer satisfaction, and regulatory effects of unreliable SCVs are overwhelming.
PubDate: 6/7/2006 12:24:00 PM
Abstract: If you could have a 360-degree view of your business, wouldn’t you want to take a peek? Most companies would say yes, but no business could benefit more from this panoramic view than large enterprises. Today, they’re getting that view—and more, from customer relationship management (CRM) technology. For large enterprises, CRM represents a powerful opportunity for positive change—and you ignore it at your own risk.
Abstract: In a climate of economic crisis, federal and state governments are examining ways to evolve the health care system. One way is to adopt an electronic health record (EHR) system. A bill is in effect in the state of Massachusetts to facilitate EHR implementation in all doctors’ offices and hospitals by 2015. To find out how the EHR bill will affect administrative procedures and practices statewide, read this doctor’s guide.
Abstract: Ensuring customer quality is the key to customer loyalty and retention. When a company treats its customers like it doesn’t know them, it’s bad for business. This occurs when companies work with disparate data—using one database for sales, another for marketing, and a third for operations. Developing a real-time solution that provides a single view of the customer is by far the best way to increase customer satisfaction.
Abstract: In construction and services, matching the right people to the right projects is mission-critical if those projects are to show actual profits. But determining profitability takes time—not a common commodity today. What’s needed are tools to track, identify, and report all contract and project activity—an integrated view of all job details, including the critical factors that determine profitability.
Abstract: The Perfect Order measurement has proven to be a powerful measurement of a business. Should The Perfect Order be defined from an internal point of view or from a customer point of view . . . inside-out or outside-in?
Abstract: Ready for another Internet Tsunami? Broadband and Wireless ubiquitous infrastructures are coming into place at a rapid rate. Digital Business Service Providers (DBSPs) are scrambling to get ready. Users should be thinking now about the impact on their digital business.
Abstract: CRM, in its most straightforward definition, mandates that a company harmonize between a product/brand view of its business and the all-important customer view. Many companies, hard as it is to believe, do not have a clear idea of who are their most profitable customers.
Abstract: Hyne Timber, with over 1,000 employees and 12 wholesale outlets in eastern Australia, finds advantage in taking a long view in developing its strategy. Part of that strategy is its IT operations. PRONTO-Xi, the company’s enterprise resource planning (ERP) system, offers functionality for effective manufacturing, sales, and inventory management. Discover how Pronto’s ERP offers Hyne an integrated view of timber operations.
Abstract: Virtualization software reduces total cost of ownership (TCO) in server environments and provides almost immediate return on investment (ROI). TCO analysis should take a holistic view of all software and hardware costs, giving a better view of technology purchases and where new efficiencies can be made. Learn how to apply a TCO model to virtualization projects, and reduce the costs of operating a server environment.
Abstract: The medical marketing agency AlphaMedica, based in New York, New York (US), is a fast-growing business. It needed an accounting system that could keep up with a flurry of activity, generate quick payments and reports, and link smoothly to the in-house systems used to manage the more specialized aspects of its business. For help, it turned to QuickBooks Enterprise Solutions.
Abstract: Process manufacturing industries have distinct needs from an enterprise resource planning (ERP) system. Here’s an overview of what process manufacturing requires from an ERP solution, including business intelligence capabilities.
Abstract: E.piphany’s E.5 product suite is scheduled for release in late August. The new suite combines analytical customer information with traditional CRM functionality to provide advances in personalization and campaign management.
Abstract: eCharge, whose previous initiative was a service that would allow consumers to charge purchases to their phone bill, will announce a new charging and billing system that is completely Internet based.
Abstract: The U. S. Congress passed a bill making digital signatures legal in commerce. Canada's provinces are in the midst of taking the same action
Abstract: At JavaOne in San Francisco, a battle ensued between BEA Systems CEO Bill Coleman, and Oracle CEO Larry Ellison. In a truly ugly display of how contentious the application server market has become, they argued over whose product was better, faster, cheaper. The keynote was so rife with charges and countercharges that they had to hold an after-keynote press conference to explain themselves.
Abstract: In one of the quicker reversals on record, Bill Gates and Microsoft issued conflicting statements within a day regarding the software giant's willingness to open its Windows source code.
Abstract: A vendor compliance database can range from a complex system built within the retailer's existing architecture to a smaller, stand-alone desktop database application. Find out what's Andersen's take on vendor compliance programs.
Abstract: Performance addresses issues surrounding how the new economy is transforming the supply chain and ultimately, how Andersen conducts business. Through this effort, they express how their customers, and the industry in general, are creating a more innovative supply chain.