Abstract: A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach, you need a framework for understanding how a services company and its customer engagement should be measured. Learn about the various ways to support strategic account management at each stage of your company’s evolution, which metrics are most relevant, and more.

Abstract: Adopting on-line payment systems can help businesses improve cash flow and save time and money. Inovium’s integrated, web-based account receivable management application for electronic invoice payment presentment is one such system.

Abstract: Application vendors are focusing on their install base as their primary source of revenue while cutting costs to provide profitability. Most vendors will tell you that they are both new account and customer oriented, and some have struck this balance. But the vast majority have been worshipping at the Wall Street idol of new accounts for so long that the reality is, they have a new account business model.

Abstract: PhoneFish is a two-way wireless Internet solution for small to medium sized businesses, which require consistent wireless access to POP-based email.

Abstract: SAN JOSE, Calif.--(BUSINESS WIRE)--Dec. 20, 1999-- Cisco Systems, Inc. today announced that its recently released Cisco eMail Manager, an enterprise- and service provider-class solution for managing high volumes of customer inquiries submitted to company mailboxes or to a Web site, has been chosen by brand name companies for inbound e-mail response management.

Abstract: By the beginning of December 1999 Mail.com had over 10,000,000 established email boxes.

Abstract: Some companies need to secure multiple domains or host names for their Web sites. The Starter PKI program from thawte provides a system that enables the purchase and renewal of multiple secure socket layers (SSLs) and code signing certificates. Cut the red tape involved in adding domain names: find out how The Starter PKI Program works, as well as how to enroll, the costs involved, and how it can benefit you.

Abstract: Three strikes—your out; that’s what lockout management does. But employees often forget the many passwords needed to access information. What ensues is a flood of calls to the help desk that, over time, can become a huge administrative burden. Adopting a strong password policy is critical. By implementing a lockout management strategy via automated management solutions, businesses enhance security and improve workflow.

Abstract: A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer demands, they must also boost revenue. That’s why it’s essential to target your most profitable customers with real-time insight that helps you drive revenue, increase profitability, and build long-term relationships with those customers.

Abstract: The initial Pilot test of the BlackBerry Handheld e-mail device will be limited to 500 users for a cost of $34.95 (USD) per month, including unlimited messaging and the lease cost of the wireless device.

Abstract: FREE Professional RFP Letters Toolkit - Accept, disqualify, decline, reject responses to a Request for Proposal, protest against unfair contract award

Abstract: Internet book dealer Alibris has agreed to pay a $250,000 fine after being charged with 10 counts of Internet book dealer Alibris has agreed to pay a $250,000 fine after being charged with 10 counts of intercepting electronic communications.

Abstract: E-mail is one of the most important communication mediums. However, its ubiquity has exposed enterprises to a wide variety to new risks. While a great deal is known about inbound message-borne threats, such as spam and viruses, relatively little attention has been paid to outbound e-mail content. This annual survey examines the level of concern in organizations; the technologies used to mitigate risk; and the state of e-mail-related policy implementation and enforcement.

Abstract: Can you relate to the following software demo situation? Jennifer, the sales engineer, is at the keyboard. She’s on a roll. She’s been setting the stage to show how her price matrix capability will eliminate costly errors. This is all-important to the prospect. She has the audience’s full attention and is steadily moving them toward her objective. Suddenly Robert, the account executive, interrupts from the back of the room. “Jennifer, I think this would be a great time to show how the information you’re working with updates the data warehouse and is immediately available for sales analysis purposes.” Everybody shifts their attention from Jennifer and the all-important price matrix capability to Robert and the equally important data warehouse function. In an instant, the momentum Jennifer has been building dies.

Abstract: When Lipton Brisk hired web expert Agency.com over JWT it got them more than it bargained for: an agency full of ideas that clashed with their image. JWT's persistence at getting its account back is an example that new and exciting and technology expertise doesn't buy much for pure plays if they don't understand their clients. And the world is changing –back.

Abstract: We recommend that wireless users hold off from establishing an account with the iFollow service, until such a time as the service has proven to be reliably interoperable. If it does, jump on board!

Abstract: Once a user has logged onto his/her home page he/she will be able to gain instant access to Calendaring, Address Books, Instant Messaging and access to user specific account information

Abstract: Can you relate to the following software demo situation? Jennifer, the sales engineer, is at the keyboard. She's on a roll. She's been setting the stage to show how her price matrix capability will eliminate costly errors. This is all-important to the prospect. She has the audience's full attention and is steadily moving them toward her objective. Suddenly Robert, the account executive, interrupts from the back of the room.