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Abstract:
Building a Business Case for Enterprise Spyware Protection.Templates and Other Package to Use In Your Complex System of Building
a Business Case for Enterprise Spyware Protection. It is sometimes difficult to quantify the scope of spyware problems within
corporate environments. The least noticeable effect (...)
Excerpt related to
building a help desk:
Building a Business Case for Enterprise Spyware Protection.Templates and Other Package to Use In Your Complex System of Building
a Business Case fo...
Published:
2010-03-11
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Abstract:
End-User Performance : Building and Maintaining ROI. Templates and Other Complex System to Use In Your Organization a End-User
Performance. Software alone is not enough to make your business run more smoothly and cost-effectively. For software to deliver
value to your organization, your users must have th (...)
Excerpt related to
building a help desk:
End-User Performance : Building and Maintaining ROI. Templates and Other Complex System to Use In Your Organization a End-User
Performance. Softwar...
Published:
2010-03-11
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Abstract:
Remedy further extends the capabilities of its self-service e-procurement application with Necho’s travel and entertainment
expense product. (...)
Excerpt related to
building a help desk:
Remedy further extends the capabilities of its self-service e-procurement application with Necho’s travel and entertainment
expense product.
Published:
2000-06-14
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Abstract:
PropertyInfo, a provider of real estate information solutions, needed a unified view of its 20 different global customer
support centers in order to provide more consistent quality. A customer support solution enables the company to manage incident
information, automate service ticket processing, and giv (...)
Excerpt related to
building a help desk:
Case Study: How PropertyInfo Keeps in Touch with Customers. Source: PhaseWare. Document Type: Case Study Description: PropertyInfo
...
Published:
2010-03-11
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Abstract:
Manual IT management can create significant problems with service and control for small- to medium-sized businesses, and
add worrisome operational and resource costs. However, automated IT systems can significantly reduce and even eliminate many
of these problems. Automate your IT systems now to increase (...)
Excerpt related to
building a help desk:
Don’t Wait to Automate: Achieve Immediate Cost, Productivity, and Security Benefits by Automating IT Management. Source: KACE.
...
Published:
2010-03-11
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Abstract:
Study Reveals Top 10 Requirements for Improving Event Resolution in IT. IT White Papers and Other Computer Software to Use
In Your Dynamic System Related To Top 10 Requirements for Improving Event Resolution in IT. A survey of existing IT event
resolution processes suggests organizations are unsatisfied (...)
Excerpt related to
building a help desk:
Study Reveals Top 10 Requirements for Improving Event Resolution in IT. IT White Papers and Other Computer Software to Use
In Your Dynamic System R...
Published:
2010-03-11
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Abstract:
Oracle eAM's Best Friend: Automated Work Order and Attachment Printing.Papers and Other Software System to Use In Your System
about Automated Work Order and Attachment Printing. Regardless of size or purpose, business processes within a company rely
heavily on the dependability of assets for successful op (...)
Excerpt related to
building a help desk:
Oracle eAM's Best Friend: Automated Work Order and Attachment Printing.Papers and Other Software System to Use In Your
System about Automated Work ...
Published:
2010-03-11
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Abstract:
Outmoded measures are being used to develop marketing strategies and allocate resources. Existing go to market models often
fail to consider the customer's total experience, and provides little information for planning. The solution is to reorient
performance metrics to become value-driven. (...)
Excerpt related to
building a help desk:
Outmoded measures are being used to develop marketing strategies and allocate resources. Existing go to market models often
fail to consider the c...
Published:
2006-03-20
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Abstract:
Once the toast of Wall Street, Remedy has redefined its business. With products in CRM, service management and e-procurement
(and others), and propelled by something unusual – profits – the company is hoping to regain its former luster. (...)
Excerpt related to
building a help desk:
Once the toast of Wall Street, Remedy has redefined its business. With products in CRM, service management and e-procurement
(and others), and pro...
Published:
2000-05-17
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Abstract:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all
but the largest businesses to justify. But today that pict (...)
Excerpt related to
building a help desk:
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the
Small Contact Center. Un...
Published:
2010-03-11
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Abstract:
The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics
of market share and penetration. Typical functional components of marketing automation include customer data cleansing and
analysis tools, and campaign management systems. (...)
Excerpt related to
building a help desk:
The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics
of market share and p...
Published:
2005-08-16
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Abstract:
Facilities Management is Moving Forward with Technology.Solutions and Other Documents to Characterize Your Buy, In Relation
To Facilities Management Moving Forward with Technology Information is one of the most valuable resources for facilities management
departments, so it’s essential to have a process (...)
Excerpt related to
building a help desk:
Facilities Management is Moving Forward with Technology.Solutions and Other Documents to Characterize Your Buy, In Relation
To Facilities Managemen...
Published:
2010-03-11
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Abstract:
Outsourcing Best Practices: a Primer on Outsourcing Governance. Get Free Reports Associated with Outsourcing Best Practices.
The cardinal sin of outsourcing governance is to focus entirely on the mechanics and the price. If you do that, you’ll squander
the true potential of the relationship. So spend th (...)
Excerpt related to
building a help desk:
Outsourcing Best Practices: a Primer on Outsourcing Governance. Get Free Reports Associated with Outsourcing Best Practices.
The cardinal sin of ou...
Published:
2010-03-11
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Abstract:
Breaking into E-commerce can have you going in circles. This document provides an E-Commerce Roadmap to both prepare you
for your trip and keep you from bumping into the bigger obstacles. (...)
Excerpt related to
building a help desk:
Breaking into E-commerce can have you going in circles. This document provides an E-Commerce Roadmap to both prepare you for
your trip and keep yo...
Published:
2000-08-04
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Abstract:
10 Principles for Knowledge Management Success. Search for Software and Other Documents for Your Project and Knowledge Management
Success. Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative.
KM is not a technology or set of methodologies, but (...)
Excerpt related to
building a help desk:
10 Principles for Knowledge Management Success. Search for Software and Other Documents for Your Project and Knowledge Management
Success. Knowledg...
Published:
2010-03-11
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Abstract:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applications that support customer-facing functions and management decision making. That may capture the essence
of what CRM is, but it does not begin to capture why (...)
Excerpt related to
building a help desk:
Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled
by a set of applic...
Published:
2004-11-08
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Abstract:
The objectives of end-to-end supply chain visibility are better plans, better service, increased inventory turns, and higher
profit margins, where MBN might answer only some of these requirements at this stage. In any case, MBN is a great, initial
idea that can lay the foundations for a future product of (...)
Excerpt related to
building a help desk:
The objectives of end-to-end supply chain visibility are better plans, better service, increased inventory turns, and higher
profit margins, where...
Published:
2004-09-04
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Abstract:
The University of Illinois provides a good example of extensive integration of its business intelligence (BI) solution and
data warehousing environment with its enterprise resource planning (ERP) solution. (...)
Excerpt related to
building a help desk:
The University of Illinois provides a good example of extensive integration of its business intelligence (BI) solution and
data warehousing enviro...
Published:
2006-10-27
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Abstract:
The Underbelly of Software Project Management Tools. Download Free Tools Research Reports Linked To the Software Project Management
Tools Project management tools for software development should include a broad range of functionality. Project teams must
be able to estimate the scope and duration of each p (...)
Excerpt related to
building a help desk:
The Underbelly of Software Project Management Tools. Download Free Tools Research Reports Linked To the Software Project Management
Tools Project m...
Published:
2010-03-11
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Abstract:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Case Studies, and Other Resources Associated with Workforce Automation and Interaction Center ROI. Interaction
center managers must deliver greater value on small (...)
Excerpt related to
building a help desk:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Cas...
Published:
2010-03-11