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The Profit-minded Contact Center: Building an ROI Case for Customer Interaction Solutions in Financial Services
Today, financial services firms are increasingly focusing on organic growth—forcing contact centers to drive cross-selling efforts as well as strengthen

building construction gpl  Profit-minded Contact Center: Building an ROI Case for Customer Interaction Solutions in Financial Services Today, financial services firms are increasingly focusing on organic growth—forcing contact centers to drive cross-selling efforts as well as strengthen customer relationships. But in order to contribute to profitable growth, they must be able to quickly identify and address customers in a personalized fashion and present offers that are highly relevant. Discover how a customer interaction Read More...
ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » building construction gpl


Building a Web Application Security Program
Today’s Web applications exist in an environment vastly different from when businesses first entered the Internet. Few companies have a comprehensive Web

building construction gpl  a Web Application Security Program Today’s Web applications exist in an environment vastly different from when businesses first entered the Internet. Few companies have a comprehensive Web application security program to prevent Internet-borne security breaches. Learn how security concerns for Web applications are different than for traditional applications, and how to build a Web security program that curbs costs and provides effective security. Read More...
The Balanced Scorecard: Building a Balanced Scorecard Framework that Drives Strategy Execution and Business Results
The divide between strategy development and strategy execution can be overcome by creating balanced scorecards. Prioritize your objectives to determine which

building construction gpl  Balanced Scorecard: Building a Balanced Scorecard Framework that Drives Strategy Execution and Business Results The divide between strategy development and strategy execution can be overcome by creating balanced scorecards. Prioritize your objectives to determine which are most critical. Then cascade objectives and metrics down and across the organization, creating linked and related—but not identical—scorecards for each critical area. These and five other tips for scorecarding success will move Read More...
Aftereffects of Recession on IT Investment: Building a Robust IT Investment Model
The global economic recession has put immense pressure on companies to cut costs—particularly IT-related expenditure. Companies were often forced to run only a

building construction gpl  Recession on IT Investment: Building a Robust IT Investment Model The global economic recession has put immense pressure on companies to cut costs—particularly IT-related expenditure. Companies were often forced to run only a few projects with regulatory impact and immovable deadlines, proceeding against very lean budgets. Recently, key economies such as the US and China have started to show signs of recovery. Learn more about how the recession has had an impact on IT investment. Read More...
10 Principles for Building an Effective Human Capital Plan
Almost every business leader says that people are their most important asset, but few do anything about it. If you are going to take this principle seriously

building construction gpl  Principles for Building an Effective Human Capital Plan Almost every business leader says that people are their most important asset, but few do anything about it. If you are going to take this principle seriously, then human capital planning is crucial. The 10 principles outlined in this white paper will help you establish a framework of policies, practices, and actions that guide your efforts to focus on your most important asset—your people. Read More...
Building the Supply Chain of the Future
In today’s transformed business world, the push-based manufacturing philosophy and the siloed planning processes of the past are proving insufficient to manage

building construction gpl  the Supply Chain of the Future In today’s transformed business world, the push-based manufacturing philosophy and the siloed planning processes of the past are proving insufficient to manage ongoing demand volatility. Supply chain leaders have moved to a push/pull-based planning paradigm that synchronizes the supply chain with real-world market demand—while also respecting asset utilization, production cost, and other operational constraints. Read more. Read More...
Building the Business Case for Operational Marketing
Over the past few years, many marketing departments have been involved in selecting and deploying analytical solutions, building marketing databases, and

building construction gpl  and deploying analytical solutions, building marketing databases, and implementing campaign management. These solutions have helped in some ways, but they do not help manage the marketing process or manage marketing assets and resources. Find out about how operational marketing applications can help you achieve more substantial benefits. Read More...
PeopleSoft Building Muscles To Overcome The Rough Patch Part 3: Target Markets, Alliances, & Competition
In PeopleSoft’s case, the fact remains that it is still the best-attuned offering (in terms of pricing, vertical extensions, customizability, professional

building construction gpl  Building Muscles To Overcome The Rough Patch Part 3: Target Markets, Alliances, & Competition PeopleSoft Building Muscles To Overcome The Rough Patch Part 3: Target Markets, Alliances, & Competition P.J. Jakovljevic - June 24, 2002 Event Summary At the beginning of 2001, PeopleSoft Inc. (NASDAQ: PSFT), one of the largest enterprise applications providers, ebulliently indicated its continued interest in rounding out its product portfolio through favorably priced acquisitions. Instead, the company Read More...
Internet Trust Marks: Building Confidence and Profit Online
Learn all about trustmarks, and how they boost online sales in Internet Trust Marks: Building Confidence and Profit Online.

building construction gpl  Trust Marks: Building Confidence and Profit Online Many consumers see the Internet like the old Wild West: lots of snake-oil salesmen, thieves, and con artists. So how do you create enough trust in your Web Site to have visitors comfortably provide their personal data and credit card information? That's where trust marks come in. Like this one: You probably recognize it, most online shoppers do. Learn all about trust marks, and how they boost online sales in Internet Trust Marks: Building Read More...
Building a Bigger More Profitable Customer Base with Today's EMM Solutions
Relationship marketing is about understanding customers’ needs and building a marketing strategy around them. The nurturing process helps businesses define the

building construction gpl  understanding customers’ needs and building a marketing strategy around them. The nurturing process helps businesses define the process of generating better leads through a clear set of principles, tactics, and related metrics for attracting new customers. Enterprise marketing management (EMM) has also emerged as part of this process, and is critical for marketing consistency and discipline. Read More...
Actian
Actian Corporation (formerly Ingres Corp.) delivers a cloud development platform for building Action Apps. Action Apps are lightweight consumer-style

building construction gpl  cloud development platform for building Action Apps. Action Apps are lightweight consumer-style applications that automate business actions triggered by real-time changes in data. Actian is headquartered in Redwood City, California (US), and has offices worldwide. Read More...
10 Golden Rules for Building out Your Network Infrastructure
When it’s time to expand your business network, you must consider the current and future needs of your organization and assess the technologies that will

building construction gpl  Golden Rules for Building out Your Network Infrastructure When it’s time to expand your business network, you must consider the current and future needs of your organization and assess the technologies that will provide the best performance for mission-critical applications. This checklist offers 10 rules for building a network that will reliably support your business as it grows. Read More...
Building and Managing Self-adopting Teams
To gain a market advantage, today’s software development managers must determine how to deliver feature-rich, high-quality applications quickly and iteratively.

building construction gpl  and Managing Self-adopting Teams To gain a market advantage, today’s software development managers must determine how to deliver feature-rich, high-quality applications quickly and iteratively. To manage the complexity inherent in software development projects, agile development methods rely on self-organizing teams and tight deadlines. Learn how agile development can help your team deliver working products and continuously adjust to business needs. Read More...
Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

building construction gpl  a Customer-centric Enterprise Knowledge Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather Read More...
Building the Learning and Performance Culture
A corporate learning environment represents a commitment to providing the resources necessary for all employees to develop the skills, knowledge, and

building construction gpl  the Learning and Performance Culture A corporate learning environment represents a commitment to providing the resources necessary for all employees to develop the skills, knowledge, and competencies needed to be successful in their current jobs, and adapt to future job requirements. Find out how a learning environment can help your company streamline and systematize your organizational education effort, and promote a spirit of continuous lifelong learning. Read More...

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